When we create graphical user interfaces (GUIs) that mimic the physical world our users can easily understand and use them—simply by predicting how the GUI will behave based upon their (and our) common experiences in the physical world. One way to mimic the physical world is to use animations to sho
Oli Gardner – the Creative Director of Unbounce (a landing page builder for marketers), is an advocate of CCD. He says that deploying CCD makes each page you create on a website a piece of “accountable content”. In that you can measure the impact, purpose and success of each page as that page plays
Usability and user experience (UX) are not the same thing: the usability of a product is a crucial part that shapes its UX, and hence falls under the umbrella of UX. While many might think that usability is solely about the “ease of use” of a product, it actually involves a great deal more than that
The new entrant into UX in an established business often has a tough time of things. People understand what UX stands for (some of the time at least), they may even have an idea of why it is important but they often have no real understanding of what is required to achieve a good UX.This lack of und
Prototyping is an integral part of Design Thinking and User Experience design in general because it allows us to test our ideas quickly and improve on them in an equally timely fashion. The Institute of Design at Stanford (d.school) encourages a “bias towards action”, where building and testing is v
Bill Gates said; “Content is King” and when it comes to the online user experience it is the 100% truth. Delivering a great user experience doesn’t just mean delivering great content – it also means providing that content in a usable and useful format that encourages reading and interaction rather t
When you’re designing a website for an online newspaper, your users will probably want to read some background information relating to a new government policy, a new whistle-blower, or any other word or phrase they don’t have all of the information on yet. When you’re designing something completely
User stories are a simple tool for articulating the user’s perspective. They are not long, wordy stories to be told around a camp fire but rather short (often only a single sentence) descriptions of what a user will do with a part of a system. They are written in plain English or in the language of
In the human mind there are numerous areas responsible for what we refer to as emotion; collectively, these regions comprise the emotional system. Don Norman proposes the emotional system consists of three different, yet interconnected levels, each of which influences our experience of the world in
There are as many different definitions for the word “touchpoint” in customer experience design and marketing as there are flavors on the average restaurant menu. Why? Because these disciplines have been evolving rapidly over the last decades and terminology has become fluid rather than static. To m
Learn ways to achieve simplicity in your designs and recognize why certain designs are overly complex. Simplicity is evident in many of the widely-used products created by some of the most successful companies. Simplicity is also one of the key reasons why some companies do better than their competi
I love working from home. I love the fact that I can crawl out of bed 5 minutes before work and still be on time. It thrills me that there’s no dress code and if I want to work in my birthday suit, I can. In fact, the Interaction Design Foundation’s philosophy of “work where you want” has allowed us
If you nail your case study’s conclusion, you’re much likelier to get called to an interview, because employers tend to recall the last parts of a case study the most. Let’s see how you can craft the perfect ending to your UX case study.So, you’ve written a great introductory hook to your UX case st
Design Thinking cannot begin without a deeper understanding of the people you are designing for. In order to gain those insights, it is important for you as a design thinker to empathize with the people you’re designing for so that you can understand their needs, thoughts, emotions and motivations.
“Clearly there are some products that stand little chance of ever becoming symbolic in people's lives-like Ethernet routers, for instance—no matter how wonderful they look or well they behave. However, when the design of a product or service addresses users' goals and motivations-possibly going beyo
No matter how big or small your user research project is, if you're going to do user research, you want to make sure you do it right. You don’t want to waste your time doing research that does not truly represent your users’ opinions and behaviors. That's a waste of both your and your research parti
Content is the key ingredient in so many user experiences. So how does it change when it comes to planning a mobile user experience? Should you rewrite your content for each platform or do you need a different strategy to make the most of your content on all platforms? Handling content on mobile doe
Ideation is at the heart of the Design Thinking process. There are literally hundreds of ideation techniques, for example brainstorming, sketching, SCAMPER, and prototyping. Some techniques are merely renamed or slightly adapted versions of more foundational techniques. Here you’ll get an overview o
Whether you are designing a mobile app, a professional online platform or an interactive museum exhibition, it is essential to understand users and the context in which they will use your design. Traditional methods such as interviews and observations will help you to touch the surface of their live
If you are new to designing voice user interfaces, you may quickly find yourself unsure of how to create great user experiences. The way users interact with voice user interfaces is very different from how they interact with graphical ones. Not surprisingly, users' expectations for voice user interf
AI is replacing jobs everywhere, yet design jobs are booming with a projected 45% job growth. With design skills, you can create products and services people love. More love means more impact and greater salary potential.
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