IxDF Terms of Use

1. Introduction

For more than two decades, IxDF has operated globally through multiple legal entities. Over that time, the IxDF Terms of Use have been continuously refined and tested across the laws of the jurisdictions in which we operate. Leading law firms have drafted and reviewed these Terms to ensure they are clear, comprehensive and enforceable wherever our Services are offered. As a result, our Terms have withstood scrutiny in courts and arbitral forums around the world. We are committed to protecting our intellectual property, our business and our community, and will vigorously enforce our rights under these Terms. By accessing or using our Services, you acknowledge and agree to be bound by a robust legal framework that reflects our longstanding global operations.

2. Definitions and Applicability of the Terms

2.1 Defined Terms

For ease of reference, capitalized terms used throughout these Terms of Use have the meanings set out below. Singular includes plural and vice‑versa.

2.2 Applicability and Binding Effect

2.2.1 Contracting Entity

These Terms form a legally binding agreement between you and the IxDF Affiliated Entity that provides the Services in your country or region of residence. The applicable Contracting Entity is determined by where you live at the time you create an account or make a purchase, unless a different entity is expressly identified at checkout or in your payment receipts.

The full legal name and address of your specific Contracting Entity appear on your most recent payment receipt, which reflects the entity that provided the Services for that transaction.

2.2.2 Acceptance

By accessing or using any part of the Website or Services you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree, you must not access or use the Services.

2.2.3 Territorial Scope

These Terms apply regardless of where in the world you access or use our Services. Certain local laws (for example, mandatory consumer-protection statutes) may grant you non-waivable rights. Nothing in these Terms limits those rights, and these Terms otherwise apply to the fullest extent permitted by law.

2.2.4 Order of Precedence

If a conflict arises between these Terms and any product‑specific or country‑specific terms, the following order governs: (i) any non‑waivable statutory consumer rights; (ii) a written agreement signed by both parties; (iii) these Terms; (iv) any supplemental product‑specific terms; (v) FAQs or other explanatory materials published on the Website.

2.2.5 Updates

We may amend these Terms as described in Section 3 (Acceptance of Terms and Amendments). The version of the Terms available on the Website at the time of your access shall govern your use of the Services.

2.2.6 Conflict with Translations

These Terms have been prepared in English, and any translations are provided solely for convenience. In the event of any inconsistency or conflict, the English version shall govern and control.

3. Acceptance of Terms and Amendments

3.1 Legal Acceptance — Binding Agreement

3.1.1 Click‑wrap / Browse‑wrap

By (a) clicking “I Agree,”, “Join”, “Join Our Community,” “Start Learning,” “Join IxDF,” “Sign Up,” “Purchase,” or any comparable button, (b) submitting payment information, (c) confirming you read and accepted the Terms of Use, or (d) accessing or using the Services after the Effective Date (defined below), you (“User”) enter into a binding contract with IxDF on the terms set out herein.

3.1.2 Authority

If you are acting on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity, and in such case, all references to “User” in these Terms shall refer to the entity.

3.1.3 Electronic Records

You agree that these Terms, any future amendments, and any notices given electronically constitute “Electronic Records” under UAE Federal Decree‑Law 46/2021 on Electronic Transactions and Trust Services, the U.S. Electronic Signatures in Global and National Commerce Act (E‑SIGN), and EU Regulation 910/2014 (eIDAS). This means you agree to receive and store our agreements, updates, and notices electronically, instead of paper copies.

You further consent to receive renewal reminders, billing confirmations, and account notices electronically at your registered email address. It is your responsibility to keep your email address accurate and up to date (see Section 12.3).

IxDF accepts electronic signatures executed through IxDF‑approved e‑signature workflows/platforms. A typed name in an email or chat message is not, by itself, an executed agreement with IxDF unless expressly confirmed by an authorized IxDF signatory.

3.2 Version Control and Effective Date

3.2.1 Posted Version Controls

The version posted on the Website at the time of your access governs that access. The “Effective Date” for any revised version is the later of (a) the date shown in the footer or (b) thirty (30) days after posting if the revision is a Material Amendment (see Section 3.3.2 for definition).

3.2.2 Effective Date

The effective date of these Terms is set out in the Introduction (Section 1). IxDF maintains an immutable archive of prior versions and will make them available upon reasonable request (email: legal@interaction-design.org)

3.3 Amendments

3.3.1 Housekeeping Amendments

IxDF may make non‑material changes—e.g., to correct typographical errors, clarify language (without changing its meaning), or update contact details—effective immediately upon posting.

3.3.2 Material Amendments

Any change that (a) increases Members’ fees, (b) modifies the Governing Law or Dispute Resolution Procedure, (c) restricts material functionality of the Services, (d) increases your share of arbitration or dispute‑resolution costs, (e) materially changes the Privacy Policy’s use of User Content, (f) introduces paid AI features or (g) any other change we reasonably believe significantly affects your rights or obligations is a “Material Amendment.” IxDF will (i) post the revised Terms at least thirty (30) days before the Effective Date and (ii) notify you by email or in‑app banner.

3.3.3 Opt‑out via Termination

If you do not agree to a Material Amendment, your exclusive remedy is to terminate your Account under Section 7.1 before the Effective Date. Continued use after that date constitutes irrevocable acceptance of the amended Terms.

3.3.4 Reasonable Safeguard

Amendments that materially reduce your rights or impose additional obligations shall have prospective effect only and shall not apply retroactively to any events that occurred before the Effective Date.

3.3.5 No Other Amendments or Modifications

No amendments, modifications or waiver of these Terms is effective unless expressly provided in Section 3.3 or made in a written agreement signed by both you, the “User”, and IxDF. For clarity, routine communications (including emails bearing a typed name or an email footer) do not amend these Terms and do not constitute a binding commitment by IxDF unless expressly stated in a written agreement executed by an authorized IxDF signatory in a signed document.

3.4  Precedence of Local Law

Nothing in this Section 3 limits any non-waivable rights you may have under mandatory consumer-protection or e-commerce laws. If any provision of these Terms conflicts with such laws, the laws shall prevail to the minimum extent required, and the remainder of the Terms shall remain in full force and effect.

4. Scope of Services Provided

4.1 Core Offering

IxDF provides an integrated, cloud‑based learning and professional‑development platform (collectively, the “Services”), consisting of, but not limited to:

• Learning Content — self‑paced courses, master classes, video lectures, reading materials, quizzes, examinations and curated external links;
• Certification, Certificates, and Distinctions — verifiable digital certificates of completion and course progress as well as distinctions;
• Mentoring and Community — live webinars, cohort forums, mentor matching, peer‑review groups and direct messaging;
• Community Events and IxDF Meetups — online conferences, live workshops and in‑person meetups;
• Career Tools — portfolio hosting, résumé reviews, job boards and salary‑benchmark reports;
• Member Commerce — an affiliate‑commission programme for referring new Members, plus a curated marketplace where Members may list and sell their own professional services (e.g., mentoring sessions, usability testing, design consulting) directly through the IxDF platform, collectively referred to as Marketplace Services. These transactions are between Members and parties external to IxDF; IxDF is not a party to the agreement and does not guarantee payment, delivery, or quality.
• APIs And Integrations (where offered) — end‑points and webhooks for authorised third‑party platforms; and
• Ancillary Services — payment processing, customer support and any other feature described on the Website at the time of access.

4.2 Educational Purpose - Non-Professional License

The “Services” are provided for educational and informational purposes only. IxDF does not confer academic credit, continuing‑education units, or professional licensure. Completion of any course, certificate or badge does not guarantee employment, promotion or any specific financial outcome (see Section 10.1 and 10.2). Our certificates recognize your learning with us but are not equivalent to degrees, diplomas, or government-recognized qualifications.

4.3 Evolving Nature of the Services

4.3.1 Product Evolution

IxDF may improve, modify, suspend or discontinue any Services (including beta features) at its sole discretion. Material discontinuations — meaning the permanent removal of a tool or feature — will be announced at least thirty (30) days in advance via the Website or email.

4.3.2 Beta / Preview Features

Features labeled “beta,” “preview” or similar are provided as is and may be modified or terminated without prior notice.

4.3.3 Regional Availability

Certain content or features may be geo-blocked or available only in specific languages, currencies, or jurisdictions. While we aim to make our Services widely accessible, local laws, language availability, and licensing restrictions may limit access in some regions.

4.3.4 AI Features – Disclaimers

“AI Features” means any IxDF tool that generates text, images or other output using machine‑learning and AI models.

AI Features are experimental and may produce inaccurate or infringing content. You use such output at your own risk and must independently verify it before relying on or publishing it. For example, you must not rely on AI Output for medical, legal, investment or safety‑critical decisions and must independently verify any such information. IxDF DISCLAIMS ALL WARRANTIES (see Section 10.1) and you agree to the indemnity in Section 10.5 if you redistribute that output.

4.4 Third‑Party Dependencies

The Services may work in conjunction with or rely on other services, software or content supplied by third parties (including payment gateways, cloud providers, video‑hosting platforms and internet‑service providers). IxDF is not responsible for interruptions or data loss caused by such third‑party services, and Users must comply with all relevant third‑party terms.

4.5 Hardware, Software and Connectivity

Users are solely responsible for (a) procuring a compatible device, browser and internet connection; (b) all data charges, payment‑card fees or currency‑conversion charges levied by third‑party providers; and (c) configuring security settings (firewalls, anti‑virus, VPNs) to allow access to the Services (for example, whitelisting our domain if your firewall blocks it). We recommend using the latest versions of major browsers for optimal performance.

4.6  User Obligations

Use of the Services is subject to:

• Section 5 (Eligibility, Membership Plans and Registration);
• Section 8 (User Obligations and Conduct Standards) regarding User‑Generated Content and Acceptable Use;
• Section 9 (Intellectual Property and Content Rights) regarding IxDF content; and
• the Privacy Policy, which explains how personal data is processed.

Access may be suspended or terminated immediately for breach of those obligations.

4.7 Support and Service Levels

IxDF will use commercially reasonable efforts to provide uptime and support through the Help Center and email. Unless a separate written Service-Level Agreement (SLA) is in place, IxDF makes no guarantee of uninterrupted availability of the Services and shall be liable only as set forth in Section 10.

4.7.1 Service-Level Commitment

IxDF aims for 99.5% monthly uptime. If uptime falls below 98% in any calendar month, you may request a credit of 5% of that month’s fees by emailing hello@interaction-design.org within 30 days. Credits are applied to future invoices and cannot be exchanged for cash refunds.

4.8 Accessibility Commitment

IxDF strives to comply withWCAG 2.1 AA standards. If you encounter an accessibility barrier, email legal@interaction‑design.org. We will acknowledge your request within ten (10) business days and, where feasible, aim to remedy the issue within ninety (90) days, depending on complexity and resources required.

5. Eligibility, Membership Plans and Registration

5.1 Membership Plan Options

IxDF currently offers several paid Membership Plans to our Members (“Membership Plan(s)”), such as “Student Membership”, “Professional Membership”, “Company Membership” and “Design League Membership”. Such Membership Plan options are available when you register on the Website.

Your IxDF Membership Plan will begin on the day you complete the registration process and payment is processed through one of our payment gateways, whichever comes later. Membership Plans will continue on a (i) year-to-year basis for annual Membership (e.g. Student Membership, Professional Membership, and Company Memberships), or (ii) month-to-month basis for monthly Memberships (e.g. “Design League Memberships”), unless you cancel your selected Membership Plan, or we terminate it according to these Terms.

By enrolling in a Membership Plan, you authorize IxDF (or its payment processors) to charge your selected payment method for the applicable fees and any taxes that may be due. Unless otherwise stated at the time of purchase, Membership Plans automatically renew at the end of each billing period until you cancel, thus charging your payment method a “Membership Renewal Fee(s)”. To avoid future charges like the Membership Renewal Fee, you must cancel your Membership Plan before the Renewal Date. We display your renewal date during sign-up, on your account’s billing page, and in reminder emails before renewal. Membership Renewal Fees will be billed at IxDF’s then-current rates, which may change upon prior notice as required by applicable law. IxDF Membership Renewal Fees are non-refundable and there are no pro-rata refunds for partially used periods. For more details on refunds and cancellations, please refer to Section 6.4 for limited exceptions (Refund Policy).

Any additional terms relating to the Membership Plan you select will be communicated to you by IxDF via email (or such other communication channel) when you create and sign-up to your Membership Plan. IxDF hereby reserves the right to modify, terminate or otherwise amend its offered Membership Plans at any time and for any reason.

5.2 Free Trials of Membership Plans

You may be selected to access IxDF’s free trial of one of our Membership Plans by registering on the Website via the applicable link. Free trials are available only to first‑time subscribers of selected Membership Plans and subject to the eligibility criteria specified on the Website. The duration of the free trial and any specific terms will be disclosed at signup. Free trials are limited to one per user and may not be combined with other promotional offers. Unless otherwise stated, you must provide a valid payment method to register for a free trial.

IxDF will make the free trial offering available to you on a trial basis, free of charge until the earlier of the following occurrences: (i) the expiry of the free trial period; (ii) the start date of any paid Membership Plan you have selected on the Website; (iii) your termination of the free trial offering during the trial period; or (iv) termination of the free trial offering by IxDF in its sole discretion.

Please note that, as part of the sign-up process for the free trial, a fund reservation may be placed on your payment method. This reservation is not an actual charge but a temporary hold, which is common practice for verifying payment methods and ensuring the security of your account. The funds will not be deducted during the trial period, and no charges will occur unless you transition to a paid Membership Plan. If you choose to cancel the free trial within the trial period, the reservation will be released automatically. Please note that the release of the reservation may take up to 10 business days, depending on your bank or payment provider's processing times.

Upon the expiry of the trial period, you acknowledge and understand that your credit card will automatically be charged for the paid Membership Plan, and the free trial offering will be upgraded to the full paid Membership Plan, unless terminated earlier. You further acknowledge that you may also manually upgrade your free trial offering to the paid Membership Plan at any time during the free trial period.

5.3 Registration, Credentials and Security Obligations

To be able to use the Services, you must register on the Website by providing all required information which shall include but not be limited to your name, email, and contact information. Thereafter, IxDF shall, in its sole discretion, open an Account for you on the Website (“User Account” or “Account”).

Each User Account is personal, cannot be transferred to another person, and may only be registered and used by one (1) single individual. You may not access any third party’s Account or authorize any third party to access your User Account and use the Services on your behalf. You acknowledge and agree that IxDF may, in its sole discretion, deny you access to its Website and/or Services for any reason.

You agree to (i) provide true, accurate, current and complete information about yourself as prompted by our registration process on the Website; and (ii) promptly update the information provided during registration to keep it true, accurate, current, and complete at all times. If you provide any information to IxDF that is untrue, inaccurate, outdated, or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, we may, at our own discretion, close your User Account on the Website and deny you the ability to access and use the Services.

You may indicate, during the registration process, your choice of username and password to be used as login credentials to access your User Account (“Login Credentials”). You shall be solely responsible for (i) maintaining the confidentiality of your Login Credentials; and (ii) any and all activities which occur under your User Account. You agree to notify IxDF immediately of any unauthorized use of your User Account or any other breach of security. IxDF shall not be liable for any loss that you may incur as a result of any third party using your Login Credentials and/or accessing/using your User Account either with or without your knowledge.

By creating an Account, you represent and warrant that you are at least eighteen (18) years of age, or the age of majority in your jurisdiction, and have the legal capacity to enter into these Terms. If you are registering on behalf of an entity, you further represent and warrant that you have the authority to bind that entity to these Terms.

The information you provide to IxDF during registration will be processed in accordance with our Privacy Policy. By submitting registration information, you consent to our collection, use and disclosure of such information as described in the Privacy Policy.

You acknowledge and agree that you may not (i) use the User Account of another user registered on the Website, User Accounts are for use by one user only, and (ii) impersonate any individual or entity, or falsely state or misrepresent any affiliation with an individual or entity when accessing the Website and when using the Services.

5.4 Eligibility Restrictions – Politically Exposed Persons and Sanctioned Jurisdictions

5.4.1 Politically Exposed Persons (PEPs)

If you use any of our Services, you confirm that you are not a current or former Politically Exposed Person (“PEP”) as further defined below, or a Close Associate (defined below) of a current or former PEP, or a Family Member (defined below) of a current or former PEP. Please immediately inform IxDF if this is the case as we will not be able to offer you any of our Services in such a case.

A PEP means a person who is currently or was formerly entrusted with a prominent public function in any country. This includes currently serving as or was formerly a head of state, head of government, government minister (including Second Minister and Minister of State), senior civil or public servant, senior judicial or military official, senior executive of state-owned corporations, senior political party official, member of the legislature, or senior management of an international organization. This includes directors, deputy directors and members of the board or equivalent functions of entities established by formal political agreements between countries that have the status of international treaties and whose existence are recognized by law in member countries.

A “Close Associate” is a person who is closely connected to a PEP, either socially or professionally. Examples include partners outside the family unit (e.g., girlfriends, boyfriends, and mistresses); prominent members of the same political party, civil organization, labor union as the PEP; business partners or associates, especially those that share ownership of legal entities with the PEP, or who are otherwise connected (e.g., through joint membership of a company board).

A “Family Member” means a parent, stepparent, child, step-child, adopted child, spouse, sibling, step-sibling and adopted sibling.

We apply these restrictions solely to comply with anti‑money‑laundering, counter‑terrorism financing, know‑your‑customer and economic sanctions laws and regulations. They do not reflect any discriminatory preference or judgement about individuals or groups. We may request information or documentation to verify your identity, residence, or the source of funds and may screen your information against government or industry watch lists. If we determine that providing you with Services could violate applicable laws or expose IxDF to legal or regulatory risk, we reserve the right to refuse, suspend or terminate your access without notice. You agree to provide accurate and complete information and to notify us promptly if your status changes. We may disclose information about you to our banks, payment processors, or competent authorities as required to comply with these obligations.

5.4.2 Countries Subject to Comprehensive Sanctions

IxDF abides by all applicable sanctions, embargoes, and export control laws, including those administered by the U.S. Office of Foreign Assets Control (OFAC), the European Union (EU), the United Kingdom (UK), and the United Nations (UN).

IxDF actively monitors potential sign-ups of Members in jurisdictions subject to sanctions or trade restrictions and reserves the right to suspend, restrict, or terminate accounts associated with sanctioned entities or countries. Attempts to bypass these restrictions, such as using false information, proxies, or third-party intermediaries, will result in immediate suspension and may trigger reporting to relevant regulatory authorities. IxDF will employ fraud detection systems to verify the location of Members and prevent circumvention. We also reserve the right to request additional documentation (e.g., proof of identity, payment source verification) to confirm the legitimacy of a Members location, particularly if there is suspicion of misuse.

IxDF cannot offer Services to individuals or entities who are located in, ordinarily resident in, or accessing the Website from countries or regions subject to comprehensive sanctions, meaning sanctions that broadly prohibit the provision of goods or services regardless of individual status.

As of the Effective Date of these Terms, this includes the following countries and regions:

• Afghanistan
• Belarus
• Central African Republic
• Cuba
• Democratic People’s Republic of Korea (North Korea)
• Iran
• Russia
• Syria
• The Crimea region of Ukraine, and other regions of Ukraine subject to comprehensive sanctions due to occupation (including Donetsk, Luhansk, Kherson, and Zaporizhzhia)
• Venezuela (to the extent comprehensive restrictions apply)

This list may change over time as sanctions programmes evolve. The legally controlling source is always the applicable official sanctions authority, including OFAC, the EU, the UK, or the UN, regardless of whether a country or region is expressly listed here.

In addition to country-based sanctions, IxDF also restricts Services to individuals or organizations listed on OFAC’s Specially Designated Nationals (SDN) List or other applicable restricted-party lists, regardless of location.

**Important: For the most current details, please visit the official OFAC site:
https://home.treasury.gov/policy-issues/office-of-foreign-assets-control-sanctions-programs-and-information

5.4.3 Countries Subject to Targeted Sanctions, Occupied Regions, and Other Sensitive Jurisdictions

Some countries and regions are subject to targeted, sector-specific, or individual-based sanctions, meaning restrictions apply only to designated persons, entities, industries, or territories rather than to the country as a whole.

In such jurisdictions, IxDF may lawfully provide Services to Members who are not sanctioned or restricted persons or entities, provided that doing so does not violate applicable sanctions, export-control, or anti-money-laundering laws.

Examples of jurisdictions subject to targeted sanctions or heightened regulatory scrutiny include, without limitation:

• Iraq
• Libya
• Lebanon
• Zimbabwe
• Democratic Republic of the Congo
• Mali
• South Sudan
• Somalia
• Other jurisdictions subject to targeted sanctions programmes administered by OFAC, the EU, the UK, or the UN

In addition, certain regions within otherwise non-sanctioned countries may be subject to broad territorial restrictions. For example, IxDF prohibits access from the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine while they remain occupied or otherwise subject to comprehensive sanctions.

Even where Services are legally permitted, IxDF reserves the right—based on banking requirements, payment-processor limitations, regulatory risk, or compliance considerations—to apply additional controls in these jurisdictions, including but not limited to:

• limiting or disabling IxDF Local Groups or in-person Meetups;
• requiring payment methods issued outside the jurisdiction;
• requesting enhanced verification or compliance documentation; or
• restricting certain features or Services.

Jurisdictions such as Hong Kong and parts of the Balkans (e.g., Serbia, Bosnia and Herzegovina) are not subject to comprehensive sanctions at the time of publication; however, targeted sanctions may apply to specific individuals or entities. IxDF continuously monitors regulatory developments and may adjust access, verification requirements, or feature availability if laws change or if potential sanctions risks are identified.

5.4.4 Active Monitoring of Affiliations and Subsidiaries

We actively screen our user base—including corporate or business Accounts—to identify ties to sanctioned entities. This includes attempts to bypass restrictions via subsidiaries in non-sanctioned jurisdictions. If our systems flag suspicious activity, or if we have reason to believe you are affiliated with a sanctioned party, we may:

• Request additional verification or documentation,
• Suspend or terminate your Account, and/or
• Notify relevant regulatory authorities, as required by law.

Attempting to circumvent sanctions by falsifying information (e.g., payment address, IP location) or using shell companies in non-sanctioned jurisdictions is strictly prohibited and may result in immediate Account suspension, removal of content, and escalation to relevant enforcement agencies.

5.4.5 Payment Method as Determinant of Billing Address

Billing Address: We treat your payment method’s issuing country, and associated billing address, as one indicator of your billing location. That way, we are relying on the banking system, and their KYC (Know Your Customer) compliance checks for precision and compliance. We may request additional documents if your payment method’s billing address does not match your stated country of residence.

5.4.6 References to OFAC and Other Regulatory Agencies

We regularly consult:

• U.S. Treasury, Office of Foreign Assets Control (OFAC)
• U.S. Department of State
• U.S. Department of Commerce, Bureau of Industry and Security (BIS)
• Financial Crimes Enforcement Network (FinCEN)
• European Union, United Nations, and UK sanctions lists

We also monitor industry best practices (e.g., from Airbnb) for global sanctions compliance. IxDF reserves the right to amend or modify this policy and any country list as needed to remain in full compliance with current laws and regulations.

**Note: All information provided here is subject to change. IxDF may modify or update this list of sanctioned countries/regions and its associated policies at any time without prior notice to maintain legal compliance.

5.4.7 Appeal

If you are denied access because of your status as a PEP under Section 5.4.1 but believe the decision is mistaken, you may email legal@interaction‑design.org with supporting evidence. IxDF will review within 10 business days. Denial based solely on nationality rather than sanctions status is prohibited.

6. Fees, Payments, Refunds, and Taxes

6.1 Plan Fees and Pricing

6.1.1 Displayed Prices

For clarity and ease of comparison, we display each Plan’s price as a monthly equivalent on the sign-up page, along with the billing cadence. If a Plan is billed annually, you will see "billed annually" next to the monthly comparison price, along with the full annual total price before you complete the payment. Monthly Plans renew every 30 days, while Annual Plans renew every 365 days. The monthly-equivalent display is designed to allow you to compare plans on a consistent monthly basis..

Presenting annual subscriptions as “per‑month, billed annually” is a long‑standing consumer‑app standard used by well‑known services that sell on annual terms but display a monthly equivalent, such as MasterClass, SkillShare, Strava, Lumosity, Nintendo Switch, Headspace, etc.

Prices on the Website are displayed in U.S. dollars (USD), Euro (EUR), or other currencies depending on your country of residence. All displayed prices include any VAT, GST, or sales tax that IxDF is legally required to collect from non-business consumers in their jurisdiction at checkout.

6.1.2 Business Purchasers (Reverse Charge)

If you purchase on behalf of a business and provide a valid business tax number (e.g., EU VAT ID, U.K. VAT ID, AUS ABN), prices will be treated as net of tax. In such cases, you are responsible for self-assessing and remitting tax under the applicable reverse-charge rules.

6.1.3 Auto‑Renewal and Notice

Throughout the sign-up process, on your billing tab, and in reminder emails, we clearly indicate that your IxDF Membership Plan is a recurring subscription, renewing either monthly or annually. Monthly Plans renew every thirty (30) days, while Annual Plans renew every three hundred sixty-five (365) days. You will receive an email reminder at least fifteen (15) days before renewal, and your Renewal Date is permanently displayed on your billing tab. To avoid the Membership Renewal Fee, you must cancel your Membership Plan before the Renewal Date. You can refer to Section 7.1.1 for guidance on how to cancel your membership. We also recommend setting a personal calendar reminder as an additional safeguard.

6.1.4 Company Membership Transitions

If your access to IxDF is provided under a Company Membership, your account will remain active only while the Company’s subscription is current.

If the Company Membership subscription ends, or if your Account is removed from the Company Membership, the following will happen:

1. You will immediately receive a notification email upon removal where we explain that your Account will be transitioned to a complimentary Professional Membership and how your future billing will occur;
2. IxDF will provide you with a complimentary Professional Membership for sixteen (16) days;
3. If you have previously added a personal payment method to your IxDF account, your new membership will automatically renew as a paid Professional Membership at the end of the complimentary period unless you cancel before then; and
4. You will always receive a Renewal Reminder email to your registered email address fifteen (15) days prior to renewal;

For Company Memberships, the payment details registered with our Third-party provider is linked under the account of the designated team administrator who sets up or manages the subscription. Those details may be used for billing renewals or transitions as described above. If no payment method is registered with our Third-party payment processor, your account will naturally expire at the end of the complimentary period.

6.1.5 Price Changes

IxDF may update fees for future Billing Cycles. Any fee increase of 10% or more is considered a Material Amendment under Section 3.3.2, requiring a thirty (30)-day notice and the option to opt out by cancellation, subject to the refund policy outlined in Section 6.4, Refund Policy.

6.1.6 Promotions and Coupons

Promotional pricing or campaign coupons apply only to the initial term and cannot be combined with other offers or retroactively applied to past purchases..

6.1.7 Currency Conversion

If you pay with a payment method with a currency different from the one listed on our checkout page, your issuer’s Foreign Exchange rate and fees will apply; IxDF is not liable for those charges. The amount shown on your bank or card statement may therefore differ slightly from our checkout display due to your bank’s exchange rate.

6.2 Payment Processing

Payments for the Services are processed via PayPal, Google Pay, Apple Pay, Amazon Pay, Paytm, Stripe, or any other payment methods introduced by us in the future (collectively referred to as “Payment Gateway(s)”). All Payment Gateways are external third-party payment processing vendors and as such the Payment Gateways’ services are subject to their respective terms and conditions.

IxDF does not process or store your full credit card information on its own servers. All payment transactions are handled by trusted third-party payment processors (such as Stripe), who are PCI-DSS compliant and specialize in the secure handling of payment data. IxDF may have limited access to certain payment details (for example, the last four digits of your card number, card type, and expiration date) via these processors for account management, billing, and support purposes. However, IxDF never has access to your full credit card number or CVV, and does not use payment information for any purpose other than facilitating your Membership Plan.

By using any Payment Gateway, you agree to comply with the applicable terms and policies of that third‑party provider. You acknowledge that IxDF is not responsible for any errors, delays, data breaches or security failures attributable to the Payment Gateway. Although payment information is transmitted using encryption and other reasonable security measures, no method of transmission is entirely secure, and you provide payment information at your own risk.

If a payment for the Services is not successfully charged, due to credit card expiration, insufficient funds, or otherwise, and you do not edit your payment method information or cancel your User Account, you shall remain responsible for any uncollected amounts and authorize IxDF to continue billing your selected payment method, as it becomes available and/or updated.

6.2.1 Processor and Merchant of Record

IxDF is the merchant of record for all Membership Plans, meaning that charges will appear in IxDF’s name on your payment method statement. However, all payment transactions are securely processed by third-party payment service providers (such as Stripe, PayPal, or Google Pay etc.). IxDF does not itself process or store your full credit card information.

6.2.2 Authorization

By storing a payment method, you authorize IxDF (as merchant of record) and its designated payment processors to charge all Plan Fees, renewals, installments, and taxes (where applicable).

6.2.3 Failed Payments – Suspension, No Interest

If a payment for your Membership or Services fails, IxDF will notify you and may attempt to re-charge your payment method multiple times within a limited period. If payment remains unsuccessful, your access to the Services may be suspended until the outstanding balance is settled. No interest will accrue on unpaid amounts.

For Membership Plans, IxDF will also send reminder emails encouraging you to renew. If you choose not to renew or do not complete payment, IxDF may proceed to cancel your User Account.

6.2.4 Charge‑backs

Filing a charge‑back before contacting IxDF violates these Terms; we may terminate your Account and contest the charge‑back with the relevant supporting documentation.

6.3 Taxes

Prices are exclusive of indirect taxes unless expressly stated. IxDF will collect and remit VAT/GST/sales tax where legally required; otherwise you must self‑assess and remit any applicable taxes.

6.3.1 EU / U.K. / AUS / NZ Businesses

If you provide a valid tax identification number, no VAT/GST will be charged for businesses in the EU, U.K., Australia, or New Zealand. In such cases, the reverse-charge mechanism applies.

6.3.2 United States Sales Tax

IxDF collects sales tax in states where digital‑services nexus thresholds are met; the tax amount is shown at checkout.

6.3.3 No UAE VAT

Because IxDF’s merchant of record is an entity outside the UAE and the supply is consumed outside the UAE, these transactions fall outside the scope of UAE VAT (Decree-Law 8/2017, Article 33).

6.3.4 Withholding Taxes

If local law requires you to withhold tax on payments to IxDF, you must gross‑up so IxDF receives the invoiced amount net of withholding.

6.3.5 Tax Invoices

IxDF issues electronic invoices in compliance with the tax requirements of the jurisdiction in which tax is charged. If no tax is collected in your jurisdiction, you are solely responsible for complying with your local tax laws.

6.4 Refund Policy

6.4.1 14‑Day Cooling‑Off (Consumers, Non-Business Accounts)

You are entitled to a full refund within 14 days of purchasing your FIRST Membership Plan, provided that you have not completed more than 20% of any course, including viewing lessons or generating a certificate. Course progress is measured by the percentage of lessons marked as completed, which is tracked by the platform’s viewing and interaction metrics.

Refunds are not available in cases of fraudulent or abusive behavior. This includes, but is not limited to, misuse of the cooling-off period, chargeback attempts, or abuse of free trials. IxDF reserves the right to investigate suspicious activity and deny refunds if the behavior violates our Terms of Use. Any suspected fraudulent actions may result in the termination of the User’s account and reporting to relevant authorities. In the event of suspected abuse, you may be required to provide additional documentation to verify your eligibility for a refund.

This 14-day cooling-off period applies only to Consumers, not Business Accounts. This section does not limit or exclude your statutory refund rights under mandatory consumer protection laws in your country of residence (such as the UK Consumer Contracts Regulations or the EU Consumer Rights Directive).

6.4.2 Renewals, Upgrades, Add‑Ons

Renewals, Upgrades, Add‑Ons are non‑refundable unless required by law, but we may offer exceptions at our sole discretion in extraordinary circumstances.

6.4.3 Request Procedure

Simply email hello@interaction-design.org. Approved refunds are credited to the original payment method within ten (10) business days.

6.5 Installment Payment Plans

By enrolling in certain Services on the Website and choosing IxDF’s installment payment plan, you accept these Terms and authorize IxDF, through its designated third-party payment processors, to collect all amounts due by automatically charging the payment method you provide at sign-up. IxDF does not itself store your full card details; storage and processing are handled securely by our payment processors. You remain responsible for paying all fees associated with your selected Service on time and in full until the total amount has been paid to IxDF in full.

6.5.1 Accelerated Balance

If any installment is more than 7 days overdue, the entire outstanding balance becomes immediately due, and your Account may be suspended until payment is received.

6.5.2 No Early‑Termination Relief

Cancelling Membership does not cancel unpaid installments accrued before the cancellation date.

6.6 Affiliate, Member Commerce, and Marketplace Payouts

6.6.1 Affiliate Commissions

IxDF pays affiliate commissions in arrears once the Affiliate’s balance exceeds the threshold shown in their control panel and a payout request has been submitted through the payout method on file. Commissions are calculated net of refunds and chargebacks.

6.6.2 Marketplace Services

If you sell mentoring, usability testing or other Marketplace Services via IxDF’s Marketplace, IxDF deducts a platform fee (as displayed in the seller dashboard) from the gross sale price and remits the net amount to you, the Seller, on the next payout.

For Marketplace transactions, IxDF acts solely as a limited-purpose payment collection agent for Sellers. By processing Buyers’ payment methods on behalf of Sellers, IxDF facilitates, but does not become a party to, or assume liability for, the contract between Buyer and Seller. The Sellers remain the merchant of record for Marketplace Services.

However, IxDF reserves the right to suspend or terminate any Marketplace Seller’s account if we determine the service provided violates these Terms, including but not limited to fraud or the provision of substandard services. Sellers must comply with local laws, consumer protection regulations, and tax reporting requirements. IxDF may request proof of compliance before processing Marketplace payouts.

6.6.3. Tax Forms

Sellers and Affiliates must submit any tax forms IxDF reasonably requests (e.g., U.S. W‑9 / W‑8BEN). Payouts may be withheld until compliant documentation is received.

6.6.4 Compliance and Audit

IxDF may, with reasonable cause and subject to a confidentiality agreement, request only such marketing materials or client-facing documentation as is necessary to verify compliance with Section 6.6. Compliance documentation must not include financial records, internal communications, or proprietary trade secrets unless legally compelled.

6.7 Administrative and Pass‑Through Fees

IxDF may pass through third-party costs such as bank-wire fees, currency-conversion spreads, or regulatory e-levies at cost. These charges will appear as separate line items on your invoice or receipt.

6.8 Survival of Obligations

Obligations to pay Plan Fees, applicable taxes, installments, marketplace fees, and chargebacks will survive cancellation or termination of your Account or Membership Plan.

7. Cancellation and Termination of Membership

7.1 Cancellation by Member

7.1.1 How to Cancel.

You can cancel your Account in one of the following ways:

1. You can cancel your Membership by navigating to Profile → Billing → Cancel Membership. During the cancellation process, we clearly inform you of the consequences for your Account, Services, certificates, data, and IxDF Local Group memberships. This ensures that you are fully informed and remain in control of your decision, or
2. You can email a request to cancel your Account with immediate effect to hello@interaction‑design.org from the email associated with your Account; or
3. You may request IxDF to delete your payment method by emailing hello@interaction-design.org and then allowing your Membership Plan to naturally expire without adding a new payment method. You’ll retain full access to your account until the end of your current monthly or annual Billing Cycle. We’ll send reminder emails before the renewal date, giving you a chance to update your payment details or renew manually. If you take no action, your account will expire at the end of the current billing cycle, and you’ll lose access to the Services.

Canceling stops future renewals; it does not retroactively refund a charge that has already been posted (see Section 6.4).

7.1.2 Effective Date of Cancellation

The effective date of cancellation depends on how you choose to cancel, as per Section 7.1.1.

1. You can navigate to Profile →  Billing → Cancel Membership where we clearly inform you what will happen to your Account, Services, certificates, data, and IxDF Local Group memberships if you proceed to cancel. That way, you are fully informed and in full control.

   1. Using this method, cancellation takes immediate effect and IxDF will revoke your access to all Services.

2. You can email a request to cancel your Account with immediate effect to hello@interaction‑design.org from the email associated with your Account.

   1. Using this method, cancellation takes effect immediately and IxDF will revoke your access to all Services;

3. You can request IxDF to delete your payment method by emailing us at hello@interaction-design.org and simply letting your Membership Plan expire without adding a new payment method.

   1. Using this method, you can continue to access your User Account until the end of your current monthly or annual Billing Cycle.

If you plan to cancel but want to retain access to all Services, we recommend you simply wait with cancellation until the end of your billing period for which you have already paid, or use the method described in Section 7.1.1.

7.1.3 Outstanding Installments

If you purchased a Membership or any other Service on an installment payment option, all unpaid installments remain immediately due and payable by you, the User (see Section 6.5.2 and 6.5.1).

7.1.4 No Auto‑Renew After Cancellation

After Cancellation, Auto-Renewal stops, and no further fees will be charged unless you reactivate your Account. Please note that cancellation also terminates your access to your Account, Services, data, and IxDF Local Group memberships.

7.2 Termination by IxDF

7.2.1 Termination for Cause

IxDF may immediately terminate or suspend your Membership if you:

1. Breach these Terms or any incorporated policy (e.g., Acceptable Use, IP, Privacy);
2. Fail to comply with payment obligations under Section 6.2.4 (Chargebacks);
3. Are or become a PEP or Sanctioned User under Section 5.4; or
4. Initiate an unfounded charge‑back in violation of Section 6.2.4.

If your account is suspended or terminated for a breach, you may file an appeal within fourteen (14) days of receiving notice of suspension. IxDF will review your appeal and provide a resolution within thirty (30) days.

7.2.2 Termination for Convenience

IxDF may terminate any Membership Plan for convenience on thirty (30) days’ written notice. If we exercise this right, we will refund any prepaid, unused fees on a pro‑rata basis. We will attempt to contact you at your registered email address before issuing termination for convenience.

7.3 Effect of Cancellation or Termination

7.3.1 Account Deactivation

Unlike entertainment subscriptions, an IxDF Membership includes professional learning tools, verified certificates, and community features that are tied to active membership status. When you manually cancel your Membership Plan, your access to all Services therefore ends immediately, rather than at the end of your current Billing Cycle, because our system treats your cancellation as a full opt-out — both from future billing and from member-only features. This helps us respect your choice to leave, prevent confusion around membership status, and maintain the integrity of active membership certificates and community access. You acknowledge that any remaining Membership credit will be forfeited and no refund will be issued, except where you fall within the 14-Day Cooling-Off period described in Section 6.4.1.

Please note that your progress, certificates, distinctions, and learning history are not deleted. If you choose to reactivate your membership later, you can pick up exactly where you left off.

If you wish to cancel but still retain access through the end of your current Billing Cycle, you should either delay cancellation until that period ends or use the method described in Section 7.1.1.

7.3.2 Data Deletion

Within thirty (30) days after termination, IxDF may permanently delete your data, except where retention is required by law or permitted under our Privacy Policy (see Section 17.3). If you require confirmation of data deletion or have questions about the data retention policy, please contact legal@interaction-design.org. We will retain necessary information to comply with legal obligations, resolve disputes, or enforce agreements, as described in the Privacy Policy.

7.3.3 Surviving Obligations

The following survive cancellation or termination: Sections 2 (Definitions and Applicability of the Terms), 3 (Acceptance of Terms and Amendments), 6 (Outstanding Fees, Taxes), 10 (Disclaimers, Limitations of Liability and Indemnification), 17 (Governing Law, Jurisdiction and Dispute Resolution), and any other clause that by its nature must survive.

7.3.4 No Waiver of Rights

Termination does not relieve you of any obligation to pay fees accrued or due before the effective date, nor does it limit IxDF’s rights with respect to breaches that occurred prior to termination.

7.4 Appeal Process

If you believe your Account was suspended or terminated in error, you may file a written appeal to legal@interaction‑design.org within fourteen (14) days of notice. IxDF will review and respond in writing within fourteen (14) days after the appeal has been submitted. Submission of an appeal does not stay a suspension unless IxDF so agrees in writing.

8. User Obligations and Conduct Standards

8.1 General Representations and Warranties

By accessing the Services, each User represents and warrants that:

1. All Account information provided under Section 5.3 is complete and accurate;
2. Access to the Services does not violate any export‑control, sanctions or anti‑corruption law applicable to the User or IxDF;
3. The User has all rights, licences and consents necessary to upload or share User Content (defined below);
4. The User will comply with these Terms and all applicable laws while using the Services.

8.2 User‑Generated Content (“UGC”)

8.2.1 Licence to IxDF

By posting or submitting UGC through the Services, you grant IxDF and its Affiliated Entities a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and (for technical optimization only) modify your UGC, solely for the purpose of operating, maintaining, and improving the Services.

You retain ownership of your UGC, but you acknowledge that IxDF may use it for educational, promotional, and commercial purposes, with proper attribution, unless you opt out through the request process in Section 7.3.2 (Data Deletion).

8.2.2 Retention

UGC may remain visible to other Users even after Account termination if incorporated into forum threads, peer reviews, mentor sessions or other Services. Users may request removal under Section 7.3.2 or via the Copyright/DMCA process in Section 8.5.

8.2.3 Ownership

Except for the limited licence above, IxDF obtains no ownership rights in UGC; all intellectual‑property rights remain with the User or its licensors.

8.3 Acceptable‑Use Policy (“AUP”)

Users must adhere to the following Acceptable‑Use Policy (“AUP”) and therefore shall not:

1. Upload content that is unlawful, obscene, defamatory, infringing, hateful, or otherwise objectionable;
2. Copy, distribute, or disclose any part of the Services by automated or non‑automated “scraping”;
3. Reverse‑engineer, decompile, disassemble or otherwise attempt to discover source code except to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation;
4. Use any automated system (including “robots,” “spiders” or offline readers) that sends more request messages to IxDF servers than a human can reasonably produce in the same period;
5. Transmit spam, chain‑letters or other unsolicited email;
6. Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Services;
7. Upload viruses, worms or other software agents;
8. Impersonate another person or entity, misrepresent affiliation, or forge headers;
9. Harvest or collect personal data of other Users without their consent;
10. Violate any export or sanctions law (see Section 5.4) or encourage others to do so;
11. Submit any content that infringes or misappropriates third‑party intellectual‑property rights;
12. Use the Services to compete with IxDF or to develop a substantially similar platform;
13. Engage in conduct that, in IxDF’s sole judgment, is likely to expose IxDF or its Affiliated Entities to civil or criminal liability.

8.4 Monitoring and Enforcement

1. IxDF reserves the right (but not the obligation) to monitor UGC and to investigate any suspected breach of this Section 8.
2. IxDF may remove or disable access to any UGC and suspend or terminate any Account that violates the AUP, without prior notice.
3. IxDF may report any activity that it suspects violates law to appropriate authorities and cooperate with such authorities, including disclosing relevant User data.

8.5 Third‑Party Copyright Claims (DMCA / UAE Cybercrimes Law)

8.5.1 Notice‑and‑Takedown

If IxDF receives an official notice alleging that UGC infringes copyright, IxDF will remove or disable access to the content in accordance with the U.S. Digital Millennium Copyright Act and analogous UAE laws.

8.5.2 Counter‑Notice

Users may submit a counter‑notice contesting removal; IxDF will restore the content if the complainant does not file suit within the legally prescribed period.

8.5.3 Repeat‑Infringer Policy

Accounts subject to multiple substantiated infringement notices may be terminated.

8.6 Consequences of Breach

8.6.1 Tiered Remedies

IxDF may, at its discretion, issue a warning, suspend access, remove UGC, or terminate the Account under Section 7.2 for any breach of this Section 8.

8.6.2 Indemnity

A User who breaches this Section 8 indemnifies IxDF in accordance with Section 10.6.

8.6.3 No Waiver

Failure to enforce any part of this Section 8 does not waive IxDF’s right to enforce it later.

8.7 Survival of Termination

Clauses 8.2 (Licence to IxDF), 8.5 (Copyright Claims) and 8.6.2 (Indemnity) survive cancellation or termination.

9. Intellectual Property and Content Rights

9.1 Ownership of IxDF Materials

ALL course materials, text, graphics, photographs, audio, video, interactive features, trademarks, service marks and logos contained in or made available through the Services (collectively, “IxDF Content”) are owned by IxDF or its licensors and are protected by UAE, U.S. and international copyright, trademark and database‑right laws. Except for the limited licence granted in Section 9.2, no right, title or interest in any IxDF Content is transferred to Users.

9.2 Licence to Use IxDF Content

9.2.1 Scope

Upon timely payment of applicable fees, IxDF grants each User a personal, non‑exclusive, non‑transferable, revocable licence to access and display IxDF Content for the sole purpose of completing courses and participating in the Services.

9.2.2 Restrictions

Users shall not (a) reproduce, distribute, publish, or create derivative works from IxDF Content; (b) remove any proprietary notices; (c) frame or mirror any part of the Services; or (d) use IxDF Content for commercial training (e.g., teaching our course content in your own paid workshop) or accreditation without IxDF’s prior written consent.

9.2.3 Termination

The licence automatically terminates upon cancellation or termination of Membership under Section 7 (Cancellation and Termination of Membership) and may be suspended for any breach of Section 8 (User Obligations and Conduct Standards).

9.3 Changes to Attribution of Copyrighted Materials

IxDF may update author credits, source citations, or other attribution data in IxDF Content for accuracy, compliance or branding purposes. Users shall not modify or remove such attributions.

If you are the rightful copyright holder of any image/material/content posted on the Website and you wish to change the attribution of such copyrighted image/material/content, please contact us at hello@interaction-design.org.

If you request a change of attribution, you must provide sufficient proof of ownership and a clear description of the requested change. We may ask for additional documentation to verify the claim, and we reserve the right to refuse requests that are unfounded, incomplete or could mislead users. Please note that this procedure is intended only for attribution corrections; if you believe material on the Website infringes your copyright or other rights, you must follow the notice procedure set out in the section below. Submitting knowingly false claims may expose you to liability under applicable laws.

9.4 Notice and Procedure for Copyright Infringement Claims

IxDF has made every reasonable effort to communicate with the Website’s individual contributing authors as well as copyright holders of artwork/illustrations/content used on the Website. To the extent that a copyright holder could not be found, or an inadvertent permission or copyright error was made, IxDF shall remove such content upon written notice and request by a copyright holder. In the case that you believe that any content or other material provided through the Website allegedly infringes upon your copyright, please notify IxDF immediately of your infringement claim in accordance with the procedure set forth below.

We will process each written notice of alleged infringement as per the Takedown Request Procedure below and take the appropriate action in accordance with applicable intellectual property laws.

9.4.1 Takedown Request Procedure / Notice Requirements

A valid take-down request / notice must include:

1. An electronic or physical signature of the copyright owner or the person authorized to act on behalf of the owner of the copyright interest.
2. A description of the copyrighted work that you allegedly claim has been infringed.
3. A description of where the material that you claim is infringing is located on the Website that is reasonably sufficient to enable us to identify and locate the material.
4. Means for IxDF to contact you, such as your address, telephone number, and email address.
5. A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. If you represent a publisher, a written statement by you that you have a good faith belief that the material has not been placed in the public domain, or licensed under another license, before you acquired the copyright as this would possibly invalidate your copyright.
7. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorised to act on behalf of the copyright owner.

Please email your notice to legal@interaction-design.org (with the subject matter stated as: ‘Takedown Request’).

9.4.2 Counter‑Notice

Users may file a counter‑notice containing the information required by Section 512(g)(3) of the U.S. Digital Millennium Copyright Act (DMCA), 17 U.S.C.. IxDF may restore the content if the complainant does not initiate legal action within ten (10) business days.

9.4.3 DMCA Agent

IxDF designates legal@interaction‑design.org as its agent for notices under the U.S. Digital Millennium Copyright Act (17 U.S.C. Section 512) and analogous laws.

9.4.4 Repeat Infringers

Accounts subject to multiple invalid notices are subject to termination under Section 6.2.

9.5 Trademarks and Other Proprietary Rights

“Interaction Design Foundation,” “IxDF,” the IxDF logo and all related names are registered or unregistered trademarks of IxDF. Use of IxDF trademarks without express written permission is strictly prohibited.

All third-party trademarks, logos, service marks, collective marks, design rights, personality rights or similar rights that are used or cited by IxDF and its authors on the Website are the property of the respective owners/licensors. As such, the use of any trademark on our Website shall not vest in IxDF or our authors, nor does the use of such trademarks imply any affiliation with or endorsement by, or of, IxDF and its authors of said owners/licensors. IxDF cannot grant any rights to use any protected materials. Your use of any trademarks or similar incorporeal property is at your own risk.

Content that IxDF reasonably believes to constitute trademarks may or may not be identified as such on the Website. The presence or absence of these labels does not affect the legal status of any trademarks.

If you, or your organization/company, signs up for a Company Membership Plan with IxDF, you grant IxDF a limited, non-exclusive, worldwide licence to use, reproduce and display your company’s name and logo for the purposes of identifying you as a Member and promoting our Services. You warrant that you have authority to grant this licence and that the logo does not infringe any third-party rights. You may withdraw this licence at any time by providing written notice, and IxDF will remove the logo within a reasonable time.

9.6 Screenshots, Abstracts and Derivative Uses

9.6.1 Screenshots

Limited, unaltered screenshots of the Website may be used in academic or journalistic contexts, provided they include a visible IxDF URL or watermark. Commercial use or systematic extraction of screenshots is prohibited.

9.6.2 Abstracts and Summaries

Users may publish brief, non‑commercial abstracts (≤ 200 words) of IxDF Content with a conspicuous hyperlink to the original page. Any broader use requires a licence from IxDF.

9.6.3 Derivative Works

No User may translate, localise, or otherwise adapt IxDF Content without a separate, written licence from IxDF.

9.7 Survival and Remedies

The obligations in this Section 9 survive cancellation or termination. Unauthorised use of IxDF Content may result in injunctions, damages, and indemnity claims under Section 10.6.

10. Disclaimers, Limitations of Liability and Indemnification

10.1 Disclaimer of Warranties

THE SERVICES, CONTENT, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IXDF AND ITS AFFILIATED ENTITIES DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING (A) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT; (B) ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR FREE OF HARMFUL CODE; AND (C) ANY WARRANTY OF RESULTS, ECONOMIC BENEFIT, EMPLOYMENT, OR FINANCIAL OUTCOME ARISING FROM USE OF THE SERVICES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY IXDF CREATES ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

IxDF makes no representations or guarantees about any aspect of the content on the Website and does not endorse any opinions expressed by any users. IxDF and its authors make no representations as to the accuracy, completeness, correctness, suitability, or validity of any information, material, or content on the Website.

Neither IxDF nor its licensors or third-party payment processors make any representation, warranty, or guarantee that the Website or Services are free from viruses, malicious code, or other harmful components that may damage your computer system, intercept your data, or compromise your personal information.

10.2 No Guarantee of Results or Financial Outcomes

IxDF’s Services are designed to support learning and personal growth. While they may help enhance your skills and career prospects, IxDF makes no guarantee of career advancement, salary increases, or job placement.

IxDF makes no promises regarding specific outcomes from our Services. Success depends on individual effort, personal circumstances, and external factors beyond IxDF’s control. As a result, consistent or guaranteed results cannot be expected.

IxDF makes no promises or guarantees of financial outcomes or earnings by using its Services. All financial figures presented on the Website are illustrative and not indicative of guaranteed future earnings. These estimates are subject to variables and conditions unique to each individual and do not constitute promises for actual or potential earnings.

Our Services, courses, certifications and materials are provided for general informational and educational purposes only and do not constitute professional, legal, financial, or career advice. You should consult appropriate advisors or authorities before making decisions based on information obtained from the Website or Services.

IxDF makes no representation or warranty that completing any course or receiving any certificate will satisfy continuing education requirements, professional licensing or certification standards, visa or immigration requirements, or employer expectations in any jurisdiction. Any reliance you place on information or materials provided through the Services is at your own risk, and IxDF disclaims all liability arising from such reliance.

10.3 Limitations of Liability

10.3.1 Cap

IN NO EVENT WILL THE AGGREGATE LIABILITY OF IXDF, ITS AFFILIATED ENTITIES, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS EXCEED THE GREATER OF (i) THE TOTAL FEES PAID BY YOU TO IXDF IN THE TWELVE (12) MONTHS PRECEDING THE EVENT OR (ii) USD 10,000.00, WHICHEVER IS LOWER..

The cap does not apply to:

1. Gross negligence or wilful misconduct;
2. IxDF’s breach of Section 6.6 (Affiliate, Member Commerce, and Marketplace Payouts) up to the amount withheld;

10.3.2 Excluded Damages

IXDF WILL NOT BE LIABLE FOR ANY: (i) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES; (ii) LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA OR ANTICIPATED SAVINGS; OR (iii) COST OF SUBSTITUTE GOODS OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3.3 Carve‑outs

The cap and exclusions above do not apply to (i) death or personal injury caused by IxDF’s negligence; (ii) IxDF’s wilful misconduct or fraud; or (iii) administrative fines or penalties imposed on IXDF for proven violations of applicable data‑protection law (e.g., GDPR).

10.3.4 Basis of the Bargain

The parties acknowledge that the fees charged reflect the allocation of risk set forth in this Section and that IxDF will not enter into these Terms without these limitations.

10.4 Limitation of Actions

No action or proceeding arising out of or related to these Terms may be commenced more than two (2) years after the cause of action accrues, except where a longer limitation period is required by non-waivable local law.

10.5 Indemnity for AI Output

AI Features are experimental and may produce inaccurate or infringing content. You agree that you are solely responsible for the use of any AI-generated content. IxDF makes no warranties regarding the output generated by AI tools, and you must independently verify the accuracy and appropriateness of such output. Furthermore, if you use AI-generated content for publishing, distribution, or commercial purposes, you agree to indemnify IxDF from any claims, damages, or losses arising from such use.

If you distribute, publish, or rely on any text, image, code, or other material (“AI Output”) generated by the Services’ machine-learning or AI features, you agree to defend, indemnify, and hold harmless IxDF and its officers, directors, employees, and contractors against any third-party claim, demand, or action arising from or relating to that AI Output. This includes, without limitation, claims of intellectual-property infringement, defamation, or violation of law, except where the claim results solely from IxDF’s unaltered training data.

You, the User, agree to indemnify and hold harmless IxDF, its officers, directors, employees, contractors, and Affiliated Entities from any claims, damages, or losses, including reasonable legal fees, arising from the use or reliance on AI-generated content provided through the Service. This includes any infringement of third-party intellectual property rights due to user-provided content.

10.6 Indemnification

You will defend, indemnify and hold harmless IxDF and its Affiliated Entities from and against any claim, demand, suit or proceeding brought by a third party (“Claim”) and all related liabilities, damages and expenses (including reasonable attorneys’ fees) to the extent arising from (a) Your Content; (b) your breach of these Terms or of applicable law; or (c) your negligent or wilful misconduct.

11. Third‑Party Websites and Links

11.1 Informational Links Only

The Services may contain links to, or embed content from, third‑party websites, platforms, mobile apps or services (“Third‑Party Websites”). These links are provided solely for convenience or informational purposes; they do not constitute an endorsement, sponsorship or recommendation by IxDF.

11.2 No Control; No Responsibility

11.2.1 Independent Operators

Third‑Party Websites are not under IxDF’s control. While we may periodically review links for relevance, we cannot guarantee their accuracy, security, or availability.

11.2.2 At Your Own Risk

Accessing Third‑Party Websites is entirely at your own risk. IxDF is not liable for any loss or damage arising from (a) your dealings with such sites, (b) the content, products or services they provide, or (c) any malware or data breaches originating therefrom. IxDF maintains reasonable safeguards within its own Services, but once you leave our platform, you assume the risks of that third party’s practices.

11.2.3 Separate Terms

Your use of a Third‑Party Website will be subject to that third party’s own terms and conditions and privacy policy, which you are solely responsible for reviewing.

11.3 Affiliate Relationships and Advertising

Some links may be affiliate links for which IxDF receives a referral fee. Such relationships do not influence the editorial integrity of our content, course recommendations or reviews. Advertising or sponsored content, if any, will be clearly identified, in accordance with U.S. FTC Endorsement Guidelines, EU UCPD/Omnibus Directive requirements and similar guidelines in other jurisdictions.

11.4 Feedback and External Content Removal

If you believe a linked Third‑Party Website contains unlawful or infringing content, please notify IxDF at legal@interaction‑design.org. IxDF will review the request and, at its discretion, remove or disable the link pending verification within reasonable time.

11.5 Survival of Termination

This Section in its entirety survives cancellation or termination of Membership and shall be read together with Section 10 (Disclaimers, Limitations of Liability and Indemnification), which further limits IxDF’s liability for Third‑Party Websites. In short, these rules continue to apply even after your Membership ends.

12. Communications from IxDF

12.1 Electronic Delivery and Consent

12.1.1 Transactional Messages

By creating an Account, you consent to receive service‑related emails (e.g., purchase confirmations, password resets, course updates, email notifications about conversations, renewal reminders, policy updates, etc.) at the address specified in your profile. Such messages are not marketing communications and you cannot opt out while maintaining an active Membership.

12.1.2 Marketing Messages

IxDF may send newsletters or promotional offers. You may opt out of these messages at any time by (a) clicking the “unsubscribe” link in the footer of any marketing email or (b) adjusting preferences in Profile → Notification Settings.

12.1.3 Electronic Records Laws

These electronic communications satisfy all notice requirements under UAE Federal Decree‑Law 46/2021 (e‑Transactions), the U.S. E‑SIGN Act, Canada’s CASL, the EU ePrivacy Directive, and analogous laws. Thus, receiving documents electronically has the same legal effect and bearing as hard copies (paper).

12.2 Push, SMS and In‑App Notifications

When you enable push notifications or provide a mobile number, IxDF may deliver transactional alerts to your device. Standard carrier rates apply. Disable push/SMS in your device settings to stop receiving them; doing so may affect or require certain security features (e.g., two‑factor authentication).

12.3 User Contact Obligations

12.3.1 Accurate Details

You must keep your email address and, where applicable, mobile number current, accurate and capable of receiving messages. IxDF is not responsible for missed communications caused by outdated contact details, full inboxes, or messages filtered into spam or promotions folders.

12.3.2. No Shared Inboxes

If you use a shared corporate mailbox, you acknowledge that anyone with access to that mailbox may act on your behalf. IxDF is not liable for unauthorized access in such cases.

12.4 Legal Notices

12.4.1 To IxDF

Legal notices (including arbitration demands under Section 17.2) must be sent to legal@interaction‑design.org or by courier to the address listed in Section 17.2.

12.4.2 To You

IxDF may satisfy any legal‑notice obligation by emailing the address in your profile; such notice is deemed received 24 hours after transmission unless IxDF receives an automated bounce‑back. Please check your spam or promotions folder to ensure important notices are not missed.

12.4.3 Language

All legal notices must be in English. Translations may accompany but do not override the English version.

12.5 Non‑Binding Emails and Delegated Assistants

12.5.1 Support‑only communications

Routine emails, chats, or messages from IxDF personnel, contractors, or delegated personal assistants (“PAs”) are provided for support and informational purposes only. They do not constitute an offer, acceptance, waiver, or other legally binding commitment by IxDF unless (i) set out in a written agreement executed by an authorized IxDF signatory (including a verified e‑signature), expressly stating that it amends or supplements these Terms; or (ii) confirmed on an IxDF checkout page or order confirmation that incorporates these Terms by reference. See Sections 3.3.5 and 12.4 (Legal Notices)

12.5.2 Delegated inboxes

To improve response times, certain IxDF mailboxes are triaged by trained assistants who may draft or send replies “on behalf of” IxDF team members. By corresponding with IxDF, you consent to this limited delegation. For how we handle support emails and who may process them, see Privacy Policy §§2.6 (Support Data) and 4.1 (Service Providers

12.5.3 No modification by email

No employee, contractor, or PA is authorized to modify these Terms by email or chat. Only the amendment mechanisms in Section 3.3 apply

12.6 Compliance with Anti‑Spam Laws

IxDF’s marketing communications comply with applicable anti-spam laws, including (a) the U.S. CAN-SPAM Act of 2003, (b) the EU Directive 2002/58/EC (ePrivacy), (c) Canada’s Anti-Spam Legislation (CASL), and (d) the UAE TDRA Anti-Spam Policy. All headers are accurate and not misleading, opt-out links remain functional for at least sixty (60) days after dispatch, and opt-out requests are processed within ten (10) business days.

12.7 No Professional or Legal Advice

Communications (emails, webinars, blog posts) are for educational purposes only and shall not be construed as legal, financial or professional advice. Consult qualified advisors for specific guidance.

12.8 Survival

This Section in its entirety survives cancellation or termination to the extent necessary for IxDF to (a) send final Account statements or tax documents and (b) comply with legal‑notice obligations.

13. Use of Information Available on the Website and Services

13.1 Prohibited Use and Actions

Users shall not:

13.1.1 Scrape, Harvest or Mine Data

Employ bots, spiders, crawlers, or similar techniques to extract or index IxDF Content or User profiles, whether for AI‑training, market‑research, lead‑generation or any other purpose.

13.1.2 Republish or Mirror

Host IxDF articles, videos, course PDFs, or significant portions thereof on another website, repository or intranet—public or private.

13.1.3 Benchmark or Compete

Use IxDF Content to develop, improve or benchmark a competing product or service, including UX training programs and design‑pattern libraries.

13.1.4 Train ML/AI Models

Use of any IxDF Content for the training of machine-learning or large-language models (LLM’s) is expressly prohibited unless authorized under a written, signed data licensing agreement. Unauthorized use shall constitute a material breach, and IxDF may seek injunctive relief and indemnification.

13.1.5 Commercial Extraction

Sell, license, or commercially exploit any IxDF Content or compiled User‑profile data.

13.2 Requesting Extended Permissions

Researchers, instructors, corporate L&D teams, or ML/AI developers who require broader usage rights must submit a written request to legal@interaction‑design.org. Requests are evaluated case‑by‑case; a separate licensing agreement and fee may apply.

13.3 Monitoring and Enforcement

IxDF employs technical measures (e.g., extensive logging, monitoring, rate limiting, CAPTCHA, watermarking, honeypot data) to detect and deter unauthorized uses. Violations may result in:

1. Suspension or termination under Section 7.2;
2. Injunctive relief and monetary damages; and
3. Indemnity claims under Sections 10.5 and 10.6.

13.4 Survival

This Section 13 in its entirety survives cancellation or termination to the extent IxDF Content remains in the public domain or the User retains local copies made under a lawful, permitted use.

14. Force Majeure

14.1 Definition of a Force Majeure Event

A “Force Majeure Event” means any circumstance beyond the reasonable control of the affected party that prevents or substantially hinders the performance of its contractual obligations, including but not limited to:

1. Natural disasters (earthquake, flood, storm, wildfire);
2. Epidemic, pandemic or widespread health emergency declared by the World Health Organization or a competent governmental authority;
3. Acts of war, armed conflict, sabotage, terrorism or civil unrest;
4. Government action, embargo, trade or economic sanction, export‑control restriction, or other mandatory order (including sudden suspension of payment networks);
5. Labour dispute not involving the affected party’s own workforce (general strike, lock‑out of utilities);
6. Failure or delay of Internet backbone, cloud‑hosting provider, or critical third‑party infrastructure (e.g., AWS, Azure, Stripe) caused by a Force Majeure Event;
7. Denial-of-service (DDOS) attack, ransomware attack or zero‑day cyber‑incident for which commercially reasonable security controls could not have provided prevention or timely mitigation.

In the event of a Force Majeure, IxDF will take reasonable steps to notify Users of the disruption. While IxDF will not be liable for failure to meet obligations due to such events, we will provide alternative solutions or partial refunds where possible, as outlined in Section 14.4 below.

14.2 Effect of Force Majeure

14.2.1 Suspension of Performance

The obligations of the party affected by a Force Majeure Event (“Affected Party”) are suspended for the duration of the Force Majeure Event to the extent they cannot reasonably be performed.

14.2.2 Payment Obligations

User payment obligations already incurred (Plan Fees, instalments, Affiliate Earnings reversals) remain due unless IxDF is itself the Affected Party and is wholly unable to receive payments.

14.2.3 Mitigation Duty

The Affected Party must use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable.

14.3 Notice Requirements

The Affected Party shall give written notice (email suffices under Section 11.4) within seven (7) days of becoming aware of a Force Majeure Event, describing its nature, expected duration and the obligations affected.

14.4 Prolonged Force Majeure

If a Force Majeure Event continues for more than sixty (60) consecutive days:

1. Either party may terminate the Membership by written notice with immediate effect.
2. IxDF will refund any prepaid Plan Fees attributable to the unused portion of the current Billing Cycle, pro‑rated from the effective termination date.

14.5 No Liability

Except for obligations that expressly survive under Section 14.2.2, neither party will be liable for any delay or failure to perform caused by a Force Majeure Event, provided the affected party complies with the notice requirements in Section 14.3 and the mitigation obligations in Section 14.2.3.

14.6 Interaction with Other Clauses

This Section 14 in its entirety overrides any inconsistent provision in Section 7 (Cancellation and Termination of Membership) with respect to suspension arising from a Force Majeure Event. Nothing in this Section limits IxDF’s right to rely on the liability caps set out in Section 10.3.

15  IxDF Local Groups and IxDF Meetups

15.1 Purpose and Nature

IxDF supports IxDF Local Groups worldwide to foster peer learning and networking. IxDF Meetups are free, informal gatherings initiated and run by Members. IxDF does not select Venues, set agendas, supervise activities or provide event insurance. IxDF Meetups are community-led gatherings — not official IxDF events.

15.2 No Agency or Employment

IxDF Local Leaders, IxDF Country/Continent Managers, and IxDF Meetup Organizers act solely as independent volunteers. They are not employees, agents, joint venturers or partners of IxDF and lack authority to contract for, or bind, IxDF.

15.3 Venue and Third‑Party Services

IxDF operates solely online and assumes no responsibility for physical locations or events organized independently by Members. Any reference to 'Venues' or 'Meetups' herein shall be interpreted as Member-led initiatives, not IxDF-sponsored or endorsed events.

The Organizer, not IxDF, is responsible for (a) securing the Venue; (b) ensuring the Venue complies with applicable health‑and‑safety, accessibility and licensing laws; and (c) paying any Venue charges. Attendees who choose to purchase food, beverages or other services from the Venue do so as a private transaction with the Venue, not with IxDF. The Organizer confirms either (i) the Venue contract is between the Organizer and the Venue, or (ii) the Venue maintains public‑liability insurance covering the IxDF Meetup.

15.4 Assumption of Risk

By attending an IxDF Meetup, each Attendee voluntarily assumes all risks associated with travel to and from the Venue, venue conditions, food or beverage consumption (including alcohol), interactions with others and participation in any activities during the IxDF Meetup.

15.5 Release and Waiver

To the fullest extent permitted by law, Attendees waive, release and covenant not to sue IxDF, its officers, directors, employees, contractors, IxDF Local Leaders, IxDF Country/Continent Managers, and IxDF Meetup Organizers for any injury, illness, property damage or other loss arising from or related to an IxDF Meetup, including the negligent acts or omissions of third parties.

15.6 Indemnity by Organizers and Attendees

Each Organizer and Attendee agree to defend, indemnify and hold harmless IxDF from any claim, demand, loss or damage (including reasonable attorneys’ fees) arising out of (a) the IxDF Meetup, (b) the Organizer’s and Attendee’s use of the Venue or third‑party services, (c) alcohol service, (d) the Organizer’s and Attendee’s breach of this Agreement or applicable law or (e) the Organizer’s and Attendee’s negligent or wilful acts.

15.7 Code of Conduct and Legal Compliance

All Organizers and Attendees must:

1. Comply with applicable laws and Venue rules;
2. Refrain from harassment, discrimination and disruptive behaviour;
3. Respect personal boundaries regarding photography and recording as set out in Section 15.8; and
4. Not collect fees, sell tickets or commercialize an IxDF Meetup without IxDF’s prior written consent.

15.8 Photography, Video and Publicity

IxDF Meetups are sometimes photographed and recorded. By RSVPing or attending, each Attendee grants IxDF and the Organizer a worldwide, royalty‑free licence to use, reproduce, display, distribute and publish the Attendee’s likeness, voice or statements captured at the IxDF Meetup, in any media, including the IxDF website and social‑media channels, for promotional or educational purposes. Attendees who do not wish to be photographed must inform the Organizer upon arrival.

IxDF will honor any GDPR Article 17 erasure request related to imagery within thirty (30) days of receipt.

15.9 Minors

IxDF Meetups are intended for adults aged eighteen (18) or older. A minor may attend only when accompanied and supervised by a parent or legal guardian, who assumes full responsibility for the minor’s safety and conduct.

15.10 Data Protection

If an Organizer collects personal data (e.g., attendee lists) outside the Community Platform, the Organizer acts as an independent data controller and must comply with applicable data‑protection laws. IxDF processes personal data submitted through the Community Platform in accordance with its Privacy Policy.

15.11 Merchandise Sales

IxDF may offer custom merchandise (“Merch”) through IxDF Local Groups, produced and shipped by third-party print-on-demand providers (such as Printful). All orders are made to order and subject to availability.

Not all products can be shipped to all countries. If your order cannot be fulfilled to your location, IxDF reserves the right to cancel the order and issue a refund. Customers are solely responsible for any import duties, customs fees, or local restrictions that may apply.

Shipping times are estimates only. IxDF is not responsible for delays caused by carriers, customs processes, or circumstances outside our control.

Because each item is custom-printed, returns and refunds are only accepted for defective products. All claims must be submitted within thirty (30) days of delivery and supported by photographic evidence of the defect.

Refunds or replacements will only be provided to the extent that our print-on-demand fulfillment provider accepts responsibility for the defect. In such cases, IxDF will coordinate with the provider to process your replacement or refund.

To the fullest extent permitted by law, IxDF’s liability is strictly limited to the replacement or refund of the purchase price of the defective item.

15.12 Dispute Resolution

Any dispute arising out of or relating to an IxDF Meetup shall be resolved under Section 17 (Governing Law, Jurisdiction and Dispute Resolution) of this Agreement.

16. Representations, Guarantees, and Affiliate Conduct

This section applies to all IxDF members, including members who participate in the IxDF Affiliate Program, use referral codes, or share promotional content about IxDF.

By agreeing to these Terms, you acknowledge and accept the responsibilities and limitations below.

16.1 No Guarantees or Implied Guarantees

IxDF’s mission is to empower people with world-class design education, help them build marketable skills, and support them in finding job opportunities they may love. However, neither IxDF nor anyone promoting IxDF is permitted to guarantee, imply, or suggest that any specific job, salary, promotion, or financial outcome is assured/guaranteed.

This includes both:

• Direct guarantees (“IxDF will get you a job”)
• Implied guarantees (“You’ll land your dream job if you take this program”)

The reason is simple and in human-readable terms the following: We can support you, teach you, match your skills to jobs, and put you in front of employers—but we cannot promise or guarantee what any specific employer will do.

Any claim that implies a guaranteed outcome—job placement, income, promotions,etc—is not allowed, because such statements can mislead consumers, even unintentionally.

This rule protects both you and IxDF.

16.2 Accurate and Honest Representation

If you promote IxDF in any capacity (including as an Affiliate, content creator, or Member), you must:

• Present IxDF accurately
• Use honest, non-exaggerated descriptions
• Avoid overstating typical results
• Avoid promising outcomes that IxDF does not guarantee

You must not—directly or indirectly—state or imply that IxDF:

• guarantees employment
• guarantees “landing” a job
• guarantees salary increases or specific earnings
• delivers typical results identical to the experience of any one individual
• provides any form of guaranteed career outcome
• guarantees protection from AI job loss unless stated as a general perspective/opinion and not a promise to the individual.

You may describe IxDF truthfully as a platform that:

• helps people learn design
• helps people grow their salary potential (note “salary potential” and not “salary”)
• helps people prepare for job opportunities
• helps people showcase skills
• helps people get in front of employers
• helps people find a dream job

These are all accurate and fully allowed. This aligns with the general requirement that endorsements/marketing not be deceptive and that material claims be supportable.

Examples of acceptable phrasing include:

• “IxDF matches your skills to relevant job openings.”
• “IxDF puts you in front of companies looking for talent.”
• “IxDF can help you find a job you love.”

Examples of unacceptable phrasing include:

• “IxDF will get you hired.”
• “With IxDF, you’ll land a dream job.”
• “Everyone who joins gets a job.”
• “You’ll definitely earn more money after taking this program.”

16.4 Disclosure of Material Connections (Jurisdiction-Sensitive)

If you promote IxDF and receive any commission, reward, referral bonus, or other benefit, you must disclose your relationship according to the laws of your own jurisdiction.

Because our Affiliates operate globally, disclosure requirements vary. You agree to follow the disclosure laws that apply where you live or create content.

Examples:

• In the United States → follow the FTC Endorsement Guides
• In the UK → follow CMA/ASA guidance
• In the EU → follow the Unfair Commercial Practices Directive
• In Australia → follow ACCC requirements

IxDF does not determine which laws apply to you; you are responsible for complying with the rules of your jurisdiction.

16.5 Responsibility for Your Content

You are solely responsible for all content you publish—videos, posts, comments, testimonials, articles, captions, or any statement referring to IxDF.

IxDF is not responsible for claims made by Affiliates, members, or promoters that:

• IxDF did not approve
• Misrepresent IxDF
• Promise outcomes IxDF does not guarantee

You agree that your statements are your own. You may not claim that IxDF endorses or verifies your statements unless IxDF has explicitly approved them in writing.

16.6 Independence of Affiliates

Affiliates and Members promoting IxDF are independent actors, not employees, agents, or representatives of IxDF.

Nothing you do or say should be presented as:

• official IxDF advice
• IxDF endorsements
• IxDF guarantees
• IxDF commitments

You act entirely on your own behalf.

16.7 Enforcement and Violation Consequences

If you violate this section—or if your conduct creates legal, regulatory, reputational, or consumer-protection risk for IxDF—IxDF may, at its sole discretion:

• suspend or terminate your account
• revoke your Affiliate status
• disable referral tracking
• withhold unpaid commissions
• require removal of specific content
• take other actions necessary to protect the platform and its users

These actions may be taken without prior warning.

17. Governing Law, Jurisdiction and Dispute Resolution

Why this section exists (plain‑English overview): We want disputes resolved fairly, quickly, and privately, with predictable rules and reasonable costs. The DIFC legal system and DIAC arbitration are designed for exactly that: common‑law, English‑language decision‑making, modern arbitration procedures, and global enforceability of awards under the New York Convention. The choice of Dubai/UAE law also reflects the location of our headquarters and has a real and substantial connection to our business.

17.1 Governing Law

These Terms and any non‑contractual obligations arising out of them are governed by the laws of the Dubai International Financial Centre (DIFC), without regard to conflict‑of‑laws principles. The DIFC is a modern, English‑language common‑law jurisdiction with a specialist commercial court. DIFC law and the DIFC Courts are arbitration‑friendly and provide predictable, precedent‑based decisions that are accessible to international users.

Mandatory consumer rights preserved: To the extent non‑waivable consumer‑protection laws in your place of residence grant you specific rights, those rights remain in force and are not limited by this choice of law.

17.2 Arbitration Agreement and Class‑Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

17.2.1 Agreement to Arbitrate

Except as provided in Section 17.2.6, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved through final and binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with the DIAC Arbitration Rules 2022, as currently in effect or as subsequently updated by DIAC.

17.2.2 Seat, Language, and Tribunal

The seat of arbitration is Dubai, United Arab Emirates. Proceedings shall be in English before a sole arbitrator appointed under the DIAC Rules. Hearings may be conducted on documents only or by secure video, unless the arbitrator orders otherwise.

17.2.3 Fair Costs and Expedited Proceedings

Each party advances one‑half (½) of DIAC’s registration fee and any initial deposits toward arbitrator fees.

For lower‑value disputes, either party may elect Expedited Proceedings under Article 32 of the DIAC Arbitration Rules 2022 (as amended by the DIAC). Expedited cases are typically documents‑only, decided by a sole arbitrator on a reduced fee scale (Appendix II to the DIAC Rules).

These features help ensure that the cost of arbitration is not prohibitive for individual consumers (see Green Tree v. Randolph, U.S. Supreme Court). The arbitrator may reallocate all costs in the final award.

17.2.4 Class‑Action Waiver

ARBITRATION UNDER THIS SECTION MAY PROCEED ONLY ON AN INDIVIDUAL BASIS. No class, collective, consolidated, or representative actions are permitted.

17.2.5 Opt‑Out (30 Days)

You may opt out of this Arbitration Agreement by emailing legal@interaction‑design.org or sending a letter post‑marked within thirty (30) days of your first purchase using the contact information listed in Section 17, stating your Account email and your request to opt out. Timely opt‑out means disputes will be resolved under Section 17.6 instead.

17.2.6 Public Injunctive Relief (California)

To the extent non‑waivable under California law, a request for public injunctive relief may be brought in a court of competent jurisdiction. All other claims remain subject to arbitration.

17.2.7 Mass‑Arbitration Batching

If twenty‑five (25) or more substantially similar claims are filed against IxDF, Inc. by the same counsel or are otherwise coordinated, the claims shall be batched in groups of 25 for filing‑fee purposes; only the first batch proceeds until awards issue, after which the next batch proceeds on the same terms.

17.2.8 Confidentiality and Award Enforcement

The arbitration, including filings and evidence, is confidential, except as necessary to enforce or set aside an award. Judgment on an award may be entered in any court of competent jurisdiction under the New York Convention.

17.3 Informal Resolution (30 Days)

Before either party commences arbitration or court proceedings, it must give written notice of the dispute and the relief requested and participate in good‑faith negotiations for thirty (30) days.

17.4 Provisional Relief

Nothing in this Section prevents either party from seeking interim or conservatory relief from any court of competent jurisdiction (including the DIFC Courts) to prevent irreparable harm pending the appointment of the arbitral tribunal.

17.5 Severability

If any provision of Section 17.2 — other than the class‑action waiver in 17.2.4 — is found unenforceable, the remainder stays in effect. If 17.2.4 is found unenforceable for any claim, Section 17.2 is null as to that claim, which shall proceed under Section 17.6.

17.6 Court Venue if Arbitration Is Unavailable

If you timely opt out under Section 17.2.5, or if a claim is not subject to arbitration under applicable law, the parties submit to the exclusive jurisdiction of the DIFC Courts in Dubai and waive any objection to venue or forum non conveniens.

17. General Provisions and Miscellaneous

17.1 General Provisions

These Terms contain the entire understanding between you and IxDF regarding the use of the Website and the Services provided by IxDF and supersedes all prior and contemporaneous agreements and understandings between you and IxDF relating thereto. These Terms will be binding upon each party hereto and its successors and permitted assigns. These Terms and all of your rights and obligations under them may not be assignable or transferable by you without the prior written consent of IxDF.

No failure or delay by a party in exercising any right, power, or privilege under these Terms will operate as a waiver thereof. You and IxDF are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by these Terms. If a court of law finds that any provision of these Terms is invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
IxDF may assign or transfer its rights and obligations under these Terms in whole or in part, at any time without notice to you, to an Affiliate Entity, successor, or acquirer as part of a merger, acquisition, corporate reorganization or sale of assets. You may not assign or delegate any rights or obligations under these Terms without IxDF’s prior written consent, and any purported assignment without such consent is void.
The headings and captions used in these Terms are for convenience only and do not affect interpretation. Any amendment or modification of these Terms will be binding only if in writing and signed by an authorised representative of IxDF.

17.2 Contact Information

If you have any questions regarding these Terms or the Services, you may contact IxDF using the details below.

For general support inquiries: hello@ixdf.org

For legal inquiries: legal@ixdf.org

For written correspondence, you may contact IxDF at the address below, which serves as IxDF’s central administrative address:

Address: IxDF HQ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E

Important: Your legal agreement under these Terms is with the applicable Contracting Entity, as defined in Section 2.2 and 2.2.1. Communications sent to the addresses listed here will be routed internally to the appropriate IxDF Affiliated Entity.

17.3 Privacy Policy (Summary)

IxDF’s Privacy Policy, available at https://www.interaction-design.org/about/terms-of-use governs the use, storage and processing of the personal information you may provide to IxDF through your access to the Website and/or through your use of the Services. Your election to use the Services shall be deemed to constitute your acceptance of the terms of IxDF’s Privacy Policy.

You should review our Privacy Policy carefully before providing any personal data to us. By continuing to access or use the Website or Services, or by otherwise providing personal information to IxDF, you acknowledge that you have read, understood and agree to the collection, use, disclosure and processing of your personal data as described in our Privacy Policy. If you do not agree with our data practices, please do not use the Website or Services.

17.4 Severability and Survival

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

Any provisions of these Terms that by their nature are intended to survive termination, including indemnification, limitations of liability, governing law, and dispute resolution, will remain in full force and effect.