We’ve been examining ethics in the context of UX over the last week or so and today, we’re going to look at a few more typical ethical conundrums and what might be done about them. If you’ve missed any of the series; all of it can be found under the UX Daily Tab on our website. Ethical Numbing Thi
Yesterday, we took a look at ethical challenges facing each and every one of us and our ability to turn the unethical into an ethical behaviour without conscious action. Today I’d like to take a look at some of the issues that arise from this:Prediction ErrorsIf there’s a near certain truth in this
This week’s news includes the horrific story about General Motors’ treatment of a supplier. The supplier in question, Delphi, designed an ignition switch for GM’s cars. It transpires that for nearly 10 years GM has known that the switch has a serious fault and that instead of withdrawing that switch
Handling your ethical responsibilities as an organization can be challenging. One of the easiest ways to put ethics to the forefront of people’s minds during user experience design is to have an ethical code of conduct.Where Do Ethical Issues Arise?It’s good to be able to understand that ethical iss
Managing your reputation can be tricky when it comes to preserving a high quality user experience. We’ve looked at bad ways to do this and a better way to do it but what happens when a customer’s expectations are so ridiculous that their demands simply cannot be met? How, do you deal with this witho
Yesterday, we took a look at how you can make a hash of reputation management. Today, we’re going to look at the right way to manage your reputation to improve the user and customer experiences.Take a Deep BreathWhen you come across criticism of your product, service, company or even yourself – take
Ethical conduct differs from legal conduct. Legal conduct is ensuring that you meet the expectation of a user’s legal system and comply with any laws that might affect the work you do. Ethical conduct is bigger than that – it is concerned with the idea that your users are entitled to be treated in a
The pitch meeting is an essential part of the design process for many agencies. However, there’s a worrying trend with these meetings – they finish without any selection of any designer involved in the pitches. This sends out a bad message; it suggests that design agencies are exploiting the pitch m
I have been pretty lucky as a freelancer and most of my clients have paid when they’ve been expected to. However, there have been a couple of difficult moments and learning how to handle the client whose wallet becomes recalcitrant after you deliver work is a key skill for a freelancer.Don’t Start w
The downside of the internet is that copyright theft has never been so easy. Your designs, photos, writing, etc. are all at risk of being ripped off. So what can you do to stop this?Monitor the SituationSet aside some time to search for your work; you can use photo search engines, keyword tags (and
This is the age of responsive design. Mobile is the platform to be on today with more than half the world’s Internet usage coming through smartphones. That means there are global opportunities for brands that simply didn’t exist a decade ago. However, if you want to get to grips with those opportuni
Welcome back to our series designed to help the first time UX project manager with some basics of project management. The previous parts (and our series on time management) can be found under the UX daily tab on our site. Let’s take a look at a few more skills you’ll need to get your UX projects del
Welcome back to our project management basics series – if you’ve missed any of the preceding parts of this series they can be found under the UX Daily tab on our site. Today we’re looking at more of the basic skills you’ll need to bring your UX projects to fruition:Understand Your Project Management
Welcome back to our UX basics series for entrepreneurs. If you’ve missed any of the previous episodes in this series you can find them under the UX Daily tab on our website. Today, we’re looking at the process of testing solutions and our next step from sketching is wireframing.What is Wireframing?W
In the first two parts of this series we examined how to identify problems that need solving and how to test whether there’s a market for a solution and what that market might be worth to you. Today we’re going to look at how you might go about solving the problems and how your users may be able to
This is the last part of our time management series in this UX project management series. The other parts of the series can be found under the UX daily tab on our website. We’ve just got a few more tips for keeping your time on track to deliver your creative projects with ease:Be Ruthless in Meeting
This week we’ve looked at 6 CMS systems for web designers; WordPress, Quick.CMS, Joomla, Drupal, LightCMS and Squarespace. But which is best for your project? There’s no simple answer to that but let’s take a quick look and some specific cases:Web Designers with Little Experience of CMS SystemsIf yo
Welcome back to our UX project management series – if you missed yesterday’s installment you can find it under the UX Daily tab on our website. We’re look at some basic time management skills that can help creatives meet deadlines and find a better work-life balance.Say “No” But in the Right WayOne
This week we’re going to take a look at the most popular content management systems and their use for web designers. We’re going to begin with perhaps the world’s most popular CMS – WordPress. Then we’ll take a walk through some of the other options out there.About WordPressWordPress is an open sour
There are four major freelancer brokerage sites; Elance, Odesk, Freelancer.Com and Guru. But how do they stack up for design work and which are worth your time? Let’s take a quick look at each of them:Freelancer.ComFreelancer looks good. It’s well designed and has thousands of jobs for would-be free
