Barcelona
I make customer service work better so people don’t have to work harder. I bring together CX operations, knowledge, self-service, and automation, with 15+ years of remote experience. From a Mediterranean fishing village to Barcelona, Niagara Falls, Hawaii, Alaska, and Guam, curiosity has taken me far and kept me human. I’m currently studying Service Design to connect better customer journeys with better ways of working. Less friction, clearer answers, and more breathing room for everyone.
IxDF Distinctions
Distinctions are conferred upon Tatiana in formal recognition of their notable achievements and contributions, as stipulated by the IxDF Educational Codex.
IxDF Certified
Course Completer
IxDF Courses.
IxDF Community Influencer
to IxDF Conversations
IxDF Local
Group Member
IxDF Local Group
IxDF Master
Class Learner
IxDF Master Classes
IxDF Top 10%
Course Taker
with a score of 90%
Local Groups
Certificates Earned
by Tatiana
IxDF Course Certificates are awarded to Tatiana in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex.
Certificates Earned
by Tatiana
IxDF Course Certificates are awarded to Tatiana in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex.
AI for Designers
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Human-Computer Interaction: The Foundations of UX Design
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IxDF Master Class Certificates Earned
IxDF Master Class Certificates are awarded to Tatiana in formal recognition of their attendance and ongoing commitment to learning from industry leaders.
UX Writing with AI: Protect Your Voice, Your Writing, and Your Data
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Conversation Design: Practical Tips for AI Design
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Human-Centered Design for AI
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How to Elevate the User Experience of AI with Design Patterns
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AI for Design Systems: How to Stay Ahead and Lead
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The AI Playbook: How to Capitalize on Machine Learning
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Get Ahead in Product Design with AI
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Inclusive Product Writing in an AI-Driven World
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How to Design for an Aging Population
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Accessible and Inclusive Design Patterns
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How to Design for Neurodiversity: Inclusive Content and UX
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How to Break into UX Design and Product Design: A Career Change Guide
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UX Writing: How to Use Words as a Design Power Tool
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Courses Taken by Tatiana
IxDF Online Courses set the industry gold standard for learning design, taught by experts from industry leaders like NASA, Google, and Adobe.
Mobile User Experience (UX) Design
Course Closed
Re-opens in a few weeks
Fully
booked
How to Become a Freelance Designer
Course Closed
Re-opens in a few weeks
Fully
booked
The Brain and Technology: Brain Science in Interface Design
Course Closed
Re-opens in a few weeks
Fully
booked
Formal Design Methods: Formalism and Design
Course Closed
Re-opens in a few weeks
Fully
booked
How to Create a UX Portfolio
Course Closed
Re-opens in a few weeks
Fully
booked
Accessibility: How to Design for All
Course Closed
Re-opens in a few weeks
Fully
booked
Mobile UX Design: The Beginner's Guide
Course Closed
Re-opens in a few weeks
Fully
booked
Creativity: Methods to Design Better Products and Services
Course Closed
Re-opens in a few weeks
Fully
booked
UI Design Patterns for Successful Software
Course Closed
Re-opens in a few weeks
Fully
booked
Design for a Better World with Don Norman
8
5
7
Lessons
Gestalt Psychology and Web Design: The Ultimate Guide
8
5
7
Lessons
Perception and Memory in HCI and UX
1 day
Lessons
Personas and User Research: Design Products and Services People Need and Want
1 day
Lessons
The Practical Guide to Usability
1 day
Lessons
Design Thinking: The Ultimate Guide
2 days
Lessons
Affordances: Designing Intuitive User Interfaces
Course Closed
Re-opens in a few weeks
Fully
booked
User Research – Methods and Best Practices
8
5
7
Lessons
Journey Mapping
2 days
Lessons
Data-Driven Design: Quantitative Research for UX
3 days
Lessons
Mobile UI Design
8
5
7
Lessons
Gamification - How to Create Engaging User Experiences
1 day
Lessons
Information Visualization
3 days
Lessons
Build a Standout UX/UI Portfolio: Land Your Dream Job
4 days
Lessons
Service Design: How to Design Integrated Service Experiences
1 day
Lessons
Visual Design: The Ultimate Guide
5 days
Lessons
How to Create Intuitive Products by Imitating Physicality
1 day
Lessons
Mobile UX Strategy: How to Build Successful Products
2 days
Lessons
Conducting Usability Testing
3 days
Lessons
Interaction Design for Usability
5 days
Lessons
Design for Thought and Emotion
6 days
Lessons
Get Your Product Used: Adoption and Appropriation
2 days
Lessons
UX Management: Strategy and Tactics
3 days
Lessons
Emotional Design — How to Make Products People Will Love
4 days
Lessons
User Experience: The Beginner's Guide
6 days
Lessons
Design for the 21st Century with Don Norman
7 days
Lessons
IxDF Membership Certificate
This IxDF Membership Certificate (ID #mc_SNCw6ksk7) has been issued to Tatiana in formal recognition of their membership of the Interaction Design Foundation (IxDF).
The authenticity of this membership certificate can be verified on this permanent link.
