Author: Janet R. McColl-Kennedy
Publication Overview
Publication period start: 2009
Number of co-authors: 16
Co-Authors
Number of publications with favourite co-authors
Productive Colleagues
Most productive colleagues in number of publications
Publications
McColl-Kennedy,
Janet R.,
Patterson,
Paul G.,
Smith,
Amy K.,
Brady,
Michael K.
(2009):
Customer Rage Episodes: Emotions, Expressions and Behaviors.
In
Journal of Retailing,
85
(2)
pp. 222-237.
Danaher,
Peter,
Conroy,
Denise,
McColl-Kennedy,
Janet R.
(2008):
Who Wants a Relationship Anyway? Conditions When Consumers Expect a Relaionship With Their.
In
Journal of Service Research,
0
(0)
pp. .
McColl-Kennedy,
Janet R.,
Anderson,
Ronald D.
(2005):
Subordinate-Manager Gender Combination and Perceived Leadership Style Influence on Emotion.
In
Journal of Business Research,
58
(2)
pp. 115-125.
Bennett,
Rebekah,
Härtel,
Charmine E.J.,
McColl-Kennedy,
Janet R.
(2004):
Experience as a Moderator of Involvement and Satisfaction on Brand Loyalty in a Business-t.
In
Industrial Marketing Management,
34
(1)
pp. 97-107.
Tombs,
Alastair,
McColl-Kennedy,
Janet R.
(2003):
The Social-Servicescape: A Conceptual Model.
In
Marketing Theory,
3
(4)
pp. 447-475.
McColl-Kennedy,
Janet R.,
Sparks,
Beverley A.
(2003):
Application of Fairness Theory to Service Failure and Service Recovery.
In
Journal of Service Research,
5
(3)
pp. 251-266.
McColl-Kennedy,
Janet R.,
Daus,
Catherine S.,
Sparks,
Beverley A.
(2003):
The Role of Gender in Reactions to Service Failure and Recovery.
In
Journal of Service Research,
6
(1)
pp. 66-82.
McColl-Kennedy,
Janet R.,
Anderson,
Ronald D.
(2002):
Impact of Leadership Style and Emotions on Subordinate Performance.
In
The Leadership Quarterly,
13
(5)
pp. 545-559.
McColl-Kennedy,
Janet R.,
Fetter,
Richard E.
(2001):
An Empirical Examination of the Involvement to External Search Relationship in Services Ma.
In
Journal of Services Marketing,
15
(2)
pp. 82 - 98.
https://www.emeraldinsight.com/10.1108/08876040110381337
Sparks,
Beverley A.,
McColl-Kennedy,
Janet R.
(2001):
Justice Strategy Options for Increased Customer Satisfaction in a Services Recovery Settin.
In
Journal of Business Research,
54
(3)
pp. 209-218.
Hodkinson,
Chris,
Kiel,
Geoffrey,
McColl-Kennedy,
Janet R.
(2000):
Consumer Web Search Behaviour: Diagrammatic Illustration of Wayfinding on the Web.
In
International Journal of Human-Computer Studies,
52
(5)
pp. 805-830.