IxDF Certificate of Completion

UX Management: Strategy and Tactics

IxDF Course Certificate awarded to Kenyon Congdon for completing the "UX Management: Strategy and Tactics" course
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The Interaction Design Foundation (IxDF) hereby certifies that the IxDF Course Certificate (ID #94084974-e39d-4a99-ab34-ba717ff9cb7a) has been conferred upon Kenyon Congdon with a Top 10% Course Taker Distinction in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex. View Course Curriculum.

This document serves as the official record of the above credential. Third parties may reference the certificate ID to verify its authenticity. The Interaction Design Foundation maintains permanent records of all credentials issued.

Verified Competencies Demonstrated by Kenyon Congdon

By completing this curriculum to the standards of the IxDF Educational Codex, Kenyon Congdon has demonstrated mastery of how to:

  • Make the business case for UX using cost-benefit analysis, ROI frameworks, and KPIs to connect UX work directly to revenue, retention, and growth.

  • Assess and advance UX maturity by conducting a UX maturity audit, scoring an organization's current state, and identifying the specific process areas that need improvement.

  • Build a UX Roadmap with staffing requirements, role clarification, and action plans custom-fit to a specific organization's conditions to turn strategy into execution.

  • Map the current UX reality against the ideal state, so the gap becomes visible and actionable.

  • Integrate UX into Agile and Lean workflows to embed research and design into sprint cycles without slowing delivery.

  • Run design studios that bring developers, product managers, and stakeholders into the design process to produce rapid wireframe solutions and cross-functional buy-in simultaneously.

  • Conduct field studies using ethnographic field research to uncover real user behavior, needs, and pain points in context.

  • Develop field-data-driven personas from real behavioral data so product decisions are informed by what users actually need.

  • Evaluate designs against established usability principles to identify issues and align teams around evidence-based decisions.

  • Create journey maps that cover the full end-to-end user experience across all touchpoints.

  • Restructure an org chart for UX influence so UX is positioned where it can shape product strategy and organizational decisions.

  • Hire and build a UX team.

  • Apply the 12 characteristics of outside-in design to drive evidence-based decision-making across the organization

  • Apply User-Centered Design and Design Thinking methodologies to connect research, design, and refinement into a repeatable practice.

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Certificates Earned
by Kenyon Congdon

IxDF Course Certificates are awarded to Kenyon Congdon in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex.

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Emotional Design — How to Make Products People Will Love certificate

Emotional Design — How to Make Products People Will Love

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IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Kenyon Congdon in formal recognition of their attendance and ongoing commitment to learning from industry leaders.

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Design to Delight Every Generation: From Gen Z to Boomers certificate

Design to Delight Every Generation: From Gen Z to Boomers

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How to Use AI Ethically in UX Research: A Practical Guide certificate

How to Use AI Ethically in UX Research: A Practical Guide

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How to Design for the Human Mind: Cognitive Science for UX certificate

How to Design for the Human Mind: Cognitive Science for UX

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Behavioral Design 101: How to Design for Behavior Change certificate

Behavioral Design 101: How to Design for Behavior Change

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How to Elevate the User Experience of AI with Design Patterns certificate

How to Elevate the User Experience of AI with Design Patterns

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User Stories Don't Help Users: Introducing Persona Stories certificate

User Stories Don't Help Users: Introducing Persona Stories

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How to Design for Neurodiversity: Inclusive Content and UX certificate

How to Design for Neurodiversity: Inclusive Content and UX

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How to Design Engaging Products: Insights from Fortnite's UX certificate

How to Design Engaging Products: Insights from Fortnite's UX

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Strategy Custody: How to Secure Your Strategy's Success certificate

Strategy Custody: How to Secure Your Strategy's Success

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Exclusive: Design for a Better World, a Discussion with Don Norman certificate

Exclusive: Design for a Better World, a Discussion with Don Norman

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Emotional Design: Evoke Emotional Responses Through Design certificate

Emotional Design: Evoke Emotional Responses Through Design

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Beyond Interfaces: The UI Design Skills You Need to Know certificate

Beyond Interfaces: The UI Design Skills You Need to Know

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Inclusive Design: Build Inclusion into Your Design Process certificate

Inclusive Design: Build Inclusion into Your Design Process

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Design For Agile: Common Mistakes and How to Avoid Them certificate

Design For Agile: Common Mistakes and How to Avoid Them

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IxDF Membership Certificate

This IxDF Membership Certificate (ID #QpSNLRms5) has been issued to Kenyon Congdon in formal recognition of their membership of the Interaction Design Foundation (IxDF).

The authenticity of this membership certificate can be verified on this permanent link.

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