Journal of Service Research
Journal Details
Publisher:
Sage Publications
Articles
Publications included in this journal
Danaher,
Peter,
Conroy,
Denise,
McColl-Kennedy,
Janet R.
(2008):
Who Wants a Relationship Anyway? Conditions When Consumers Expect a Relaionship With Their.
In
Journal of Service Research,
0
(0)
pp. .
McColl-Kennedy,
Janet R.,
Sparks,
Beverley A.
(2003):
Application of Fairness Theory to Service Failure and Service Recovery.
In
Journal of Service Research,
5
(3)
pp. 251-266.
McColl-Kennedy,
Janet R.,
Daus,
Catherine S.,
Sparks,
Beverley A.
(2003):
The Role of Gender in Reactions to Service Failure and Recovery.
In
Journal of Service Research,
6
(1)
pp. 66-82.