Author: John Sorflaten
Publication Overview
Publication period start: 1999
Number of co-authors: 1
Co-Authors
Number of publications with favourite co-authors
Productive Colleagues
Most productive colleagues in number of publications
Publications
Sorflaten,
John
(2006):
Making the fuzzy parts of ROI clear.
In
Interactions,
13
(6)
pp. 38-41.
Sorflaten,
John,
Schaffer,
Eric
(1999):
Interactive voice response (IVR) case study: Testing your telephone-based E-Commerce suppo.
In
The Journal of Electronic Commerce,
12
(1)
pp. .
https://www.humanfactors.com/downloads/ivr.asp