Author: Eric Schaffer
Publication Overview
Publication period start: 1999
Number of co-authors: 1
Co-Authors
Number of publications with favourite co-authors
Productive Colleagues
Most productive colleagues in number of publications
Publications
Schaffer,
Eric
(2006):
Offshore usability: helping meet the global demand?.
In
Interactions,
13
(2)
pp. 12-13.
Schaffer,
Eric
(2006):
A decision table: offshore or not?: (when not to use offshore resources).
In
Interactions,
13
(2)
pp. 32-33.
Sorflaten,
John,
Schaffer,
Eric
(1999):
Interactive voice response (IVR) case study: Testing your telephone-based E-Commerce suppo.
In
The Journal of Electronic Commerce,
12
(1)
pp. .
https://www.humanfactors.com/downloads/ivr.asp