Rich McNabb's Course Certificate: Service Design: How to Design Integrated Service Experiences

IxDF Course Certificate awarded to Rich McNabb for completing the "Service Design: How to Design Integrated Service Experiences" course

The IxDF Course Certificate (ID #8685997c-061a-40fb-b604-c5bbcbc692be) above is awarded to Rich McNabb with a Top 10% Distinction in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex. View Course Curriculum.

Rich Has Mastered How To:

Run a service design process from start to finish from discovery and research through prototyping and delivery.
Map and improve end-to-end services using journey maps, lifecycle maps, and ecosystem maps to reveal gaps and opportunities.
Apply service blueprints to connect frontstage and backstage work to align people, processes, and systems behind the experience.
Use role-based personas and service safaris to build a grounded understanding of real service contexts and behaviors.
Prototype service improvements and test assumptions to reduce risk and refine solutions before implementation.
Apply business model tools in service design, including value propositions and the Business Model Canvas, to clarify value and feasibility.
Link service design decisions to business goals and strategy to improve alignment, buy-in, and measurable outcomes.
Set up and scale service design within an organization by forming teams and engaging stakeholders across departments.

Rich McNabb

Design Lead (UX/UI)

Woodridge, Wellington, New Zealand

View Profile

Certificate Link

Permanent link to this certificate page:

https://ixdf.org/members/rich-mcnabb/certificate/course/8685997c-061a-40fb-b604-c5bbcbc692be

Certificates Earned
by Rich McNabb

Be proud! Fill your wall with certificates that will create immense potential in your career.

Certificates Earned
by Rich McNabb

IxDF Course Certificates are awarded to Rich McNabb in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex.