IxDF Certificate of Completion

Conducting Usability Testing

IxDF Course Certificate awarded to Phuc Pham for completing the "Conducting Usability Testing" course
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The Interaction Design Foundation (IxDF) hereby certifies that the IxDF Course Certificate (ID #1cce080e-3738-4ac1-b6d2-2989c4dc7f2c) has been conferred upon Phuc Pham with a Top 10% Course Taker Distinction in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex. View Course Curriculum.

This document serves as the official record of the above credential. Third parties may reference the certificate ID to verify its authenticity. The Interaction Design Foundation maintains permanent records of all credentials issued.

Verified Competencies Demonstrated by Phuc Pham

By completing this curriculum to the standards of the IxDF Educational Codex, Phuc Pham has demonstrated mastery of how to:

  • Define usability testing, decide when to use it over related methods, and set clear usability goals.
  • Make the business case for usability testing and establish it as a recurring part of the design process to embed it in a team's culture.
  • Build a structured test plan grounded in linked user and business objectives, select the appropriate type of test for the situation, and capture the right metrics for the design decision at hand.
  • Determine an appropriate sample size for the chosen test type, defend that number to stakeholders unfamiliar with qualitative research, and screen and recruit the ideal participants.
  • Write well-formed, scenario-based test tasks using realistic, non-leading language that results in natural user behavior.
  • Conduct a pilot ("dry run") test to surface and fix problems before testing with real participants.
  • Moderate a usability test effectively and maintain control of a session.
  • Observe without bias by keeping personal and organizational agendas out of observation.
  • Analyze test results, write a concise, persuasive usability test report, and then use findings to influence and negotiate with stakeholders.
  • Build user empathy and advocacy among stakeholders by having them observe live sessions firsthand.
  • Decide when and how often to test, prioritizing early and iterative testing to catch issues while they are still cheap to fix.
  • Avoid common data-quality traps, including over-reliance on user self-reporting and the misuse of remote tools that don't capture true metrics.
  • Protect participant wellbeing and brand reputation by recognizing and avoiding "user emotion traps" so participants leave emotionally neutral.
View Profile: Phuc Pham
  • IxDF Outstanding Learner Award
    IxDF Outstanding Learner Award distinction: Completed 15 IxDF Courses
  • IxDF Best-in-Class
    IxDF Best-in-Class distinction: Completed an IxDF Course with a score of 100%
  • IxDF Top 10% Course Taker
    IxDF Top 10% Course Taker distinction: Completed an IxDF course with a score of 90%
  • IxDF Assiduous Learner Award
    IxDF Assiduous Learner Award distinction: Completed 5 IxDF Courses
  • More distinctions
    +3

Hanoi, Vietnam

Phuc Pham

Senior Product Designer at PVcomBank

IxDF Distinctions

Distinctions are conferred upon Phuc Pham in formal recognition of their notable achievements and contributions, as stipulated by the IxDF Educational Codex.

IxDF Assiduous Learner Award Distinction IxDF Assiduous Learner Award
Completed 5
IxDF Courses
IxDF Best-in-Class Distinction IxDF Best-in-Class
Completed an IxDF Course
with a score of 100%
IxDF Certified Course Completer Distinction IxDF Certified Course Completer
Completed one or more
IxDF Courses.
IxDF Local Group Member Distinction IxDF Local Group Member
Member of an
IxDF Local Group
IxDF Master Class Learner Distinction IxDF Master Class Learner
Completed one or more
IxDF Master Classes
IxDF Outstanding Learner Award Distinction IxDF Outstanding Learner Award
Completed 15
IxDF Courses
IxDF Top 10% Course Taker Distinction IxDF Top 10% Course Taker
Completed an IxDF course
with a score of 90%
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Certificates Earned
by Phuc Pham

IxDF Course Certificates are awarded to Phuc Pham in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex.

View Certificate
Human-Computer Interaction: The Foundations of UX Design certificate

Human-Computer Interaction: The Foundations of UX Design

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Emotional Design — How to Make Products People Will Love certificate

Emotional Design — How to Make Products People Will Love

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IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Phuc Pham in formal recognition of their attendance and ongoing commitment to learning from industry leaders.

IxDF Membership Certificate

This IxDF Membership Certificate (ID #mc_RLKnGG633) has been issued to Phuc Pham in formal recognition of their membership of the Interaction Design Foundation (IxDF).

The authenticity of this membership certificate can be verified on this permanent link.

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