IxDF Certificate of Completion

Journey Mapping

IxDF Course Certificate awarded to Michal Manak for completing the "Journey Mapping" course
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The Interaction Design Foundation (IxDF) hereby certifies that the IxDF Course Certificate (ID #23938c26-362d-474b-87a8-e965dd761e3f) has been conferred upon Michal Manak with a Best in Class Distinction in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex. View Course Curriculum.

This document serves as the official record of the above credential. Third parties may reference the certificate ID to verify its authenticity. The Interaction Design Foundation maintains permanent records of all credentials issued.

Verified Competencies Demonstrated by Michal Manak

By completing this curriculum to the standards of the IxDF Educational Codex, Michal Manak has demonstrated mastery of how to:

  • Produce experience maps, customer journey maps, and service blueprints that uncover product expansion opportunities, expose friction in the customer experience, identify high-value touchpoints, and connect customer-facing experience to backstage operations.
  • Select the right type of journey map for the business problem at hand.
  • Run journey mapping projects efficiently by choosing the right process for the situation (Map It Last, Map In the Middle, or Rapid Mapping) based on the depth of insight needed, time restrictions, and which stakeholders are available.
  • Read and critically evaluate journey maps at three levels of sophistication to interpret existing artifacts, judge their accuracy, and improve them for stronger decision-making.
  • Conduct both problem space and solution space research to ground design decisions in either fresh market opportunities or validated customer pain points.
  • Plan and run journey mapping workshops end-to-end, including specific facilitation techniques like dot voting, Roman consensus, and prioritization matrices for turning insights into prioritized action.
  • Facilitate Perspective Grid workshops that turn raw research and diverse stakeholder input into a structured, story-driven foundation for design strategy.
  • Diagnose the gap between current and ideal customer experiences and translate that gap into a documented list of specific opportunities for improvement.
  • Strengthen journey maps with narrative elements, qualitative and quantitative data, and visual artifacts.
  • Convert design ideas into structured experiments with SMART goals, clear hypotheses, and measurable success criteria, enabling fast learning and reducing the risk of low-value "zombie" projects.
  • Use personas effectively to build team empathy and decision-making alignment.
  • Build lightweight prototypes and run hallway tests to validate ideas.
  • Drive internal alignment by coordinating cross-functional teams, and external alignment by ensuring products and services match real customer needs.
  • Navigate organizational politics during journey mapping.
  • Keep journey maps alive as living documents: assign data owners, refresh maps after each experiment, and let new findings feed the next cycle of work.
View Profile: Michal Manak
  • IxDF Country Manager
    IxDF Country Manager distinction: IxDF Country Manager in a country
  • IxDF Local Leader
    IxDF Local Leader distinction: Local Leader of an IxDF Local Group
  • IxDF Community Leader
    IxDF Community Leader distinction: Awarded for serving as an influential IxDF community leader
  • IxDF Outstanding Learner Award
    IxDF Outstanding Learner Award distinction: Completed 15 IxDF Courses
  • More distinctions
    +10

Prague, Czech Republic

Michal Manak

Senior User Experience Designer at Interaction Design Foundation INC

IxDF Distinctions

Distinctions are conferred upon Michal Manak in formal recognition of their notable achievements and contributions, as stipulated by the IxDF Educational Codex.

IxDF Assiduous Learner Award Distinction IxDF Assiduous Learner Award
Completed 5
IxDF Courses
IxDF Best-in-Class Distinction IxDF Best-in-Class
Completed an IxDF Course
with a score of 100%
IxDF Certified Course Completer Distinction IxDF Certified Course Completer
Completed one or more
IxDF Courses.
IxDF Community Explorer Distinction IxDF Community Explorer
Attended 3 IxDF Meetups
IxDF Community Influencer Distinction IxDF Community Influencer
Contributed meaningfully
to IxDF Conversations
IxDF Community Leader Distinction IxDF Community Leader
Awarded for serving as an influential IxDF community leader
IxDF Connected Professional Distinction IxDF Connected Professional
Attended 10 or more IxDF Meetups
IxDF Country Manager Distinction IxDF Country Manager
IxDF Country Manager
in a country
IxDF Local Group Member Distinction IxDF Local Group Member
Member of an
IxDF Local Group
IxDF Local Leader Distinction IxDF Local Leader
Local Leader of an
IxDF Local Group
IxDF Meetup Organizer Distinction IxDF Meetup Organizer
Organized meet-up(s) for
an IxDF Local Group
IxDF Outstanding Learner Award Distinction IxDF Outstanding Learner Award
Completed 15
IxDF Courses
IxDF Social Impact Award Distinction IxDF Social Impact Award
Significantly helped other
IxDF Members
IxDF Top 10% Course Taker Distinction IxDF Top 10% Course Taker
Completed an IxDF course
with a score of 90%
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Certificates Earned
by Michal Manak

IxDF Course Certificates are awarded to Michal Manak in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex.

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Present Like a Pro: Communication Skills to Fast-Track Your Career certificate

Present Like a Pro: Communication Skills to Fast-Track Your Career

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Service Design: How to Design Integrated Service Experiences certificate

Service Design: How to Design Integrated Service Experiences

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Creativity: Methods to Design Better Products and Services certificate

Creativity: Methods to Design Better Products and Services

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How to Create Intuitive Products by Imitating Physicality certificate

How to Create Intuitive Products by Imitating Physicality

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Emotional Design — How to Make Products People Will Love v1 certificate

Emotional Design — How to Make Products People Will Love v1

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IxDF Membership Certificate

This IxDF Membership Certificate (ID #Mnb9hL8kS) has been issued to Michal Manak in formal recognition of their membership of the Interaction Design Foundation (IxDF).

The authenticity of this membership certificate can be verified on this permanent link.

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