Michael Sok's Course Certificate: Journey Mapping

IxDF Course Certificate awarded to Michael Sok for completing the "Journey Mapping" course
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The IxDF Course Certificate (ID #92bbf74b-8ba3-4e22-9661-cc4d85157d0d) above is awarded to Michael Sok with a Top 10% Distinction in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex. View Course Curriculum.

Michael Has Mastered How To:

  • Explain the three core journey map types and why they work, including experience maps, customer journey maps, and service blueprints.

  • Apply common journey mapping processes to move from questions and inputs to actionable outputs.

  • Gather and structure data for journey mapping using research inputs that reflect real customer behavior and context.

  • Create perspective grids to analyze research findings and identify patterns, needs, pain points, and opportunities.

  • Build experience maps that clarify end-to-end experiences across phases, goals, emotions, and touchpoints.

  • Create customer journey maps that improve key flows by pinpointing friction, drop-off, and high-impact interventions.

  • Develop service blueprints that connect frontstage and backstage work to align people, systems, and processes behind the experience.

  • Plan and run journey mapping workshops that align stakeholders and produce clear next steps for product or process initiatives.

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Certificates Earned
by Michael Sok

Be proud! Fill your wall with certificates that will create immense potential in your career.

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Service Design: How to Design Integrated Service Experiences certificate

Service Design: How to Design Integrated Service Experiences

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The Brain and Technology: Brain Science in Interface Design certificate

The Brain and Technology: Brain Science in Interface Design

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IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Michael Sok in formal recognition of their attendance and ongoing commitment to learning from industry leaders.

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A Guide to Hassle-Free Designer-Developer Collaboration certificate

A Guide to Hassle-Free Designer-Developer Collaboration

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Strategy Custody: How to Secure Your Strategy's Success certificate

Strategy Custody: How to Secure Your Strategy's Success

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Exclusive: Design for a Better World, a Discussion with Don Norman certificate

Exclusive: Design for a Better World, a Discussion with Don Norman

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How to Break into UX Design and Product Design: A Career Change Guide certificate

How to Break into UX Design and Product Design: A Career Change Guide

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Innovating in an Enterprise: The Challenges and How to Overcome Them certificate

Innovating in an Enterprise: The Challenges and How to Overcome Them

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Design For Agile: Common Mistakes and How to Avoid Them certificate

Design For Agile: Common Mistakes and How to Avoid Them

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IxDF Membership Certificate

This IxDF Membership Certificate is issued to Michael Sok in formal recognition of their membership of the IxDF, global leader in design education.

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