Matthias Lehmann's Course Certificate: Journey Mapping

IxDF Course Certificate awarded to Matthias Lehmann for completing the "Journey Mapping" course
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The IxDF Course Certificate (ID #17d63990-03ae-434b-949a-b575d623b70c) above is awarded to Matthias Lehmann with a Best in Class Distinction in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex. View Course Curriculum.

Matthias Has Mastered How To:

  • Explain the three core journey map types and why they work, including experience maps, customer journey maps, and service blueprints.

  • Apply common journey mapping processes to move from questions and inputs to actionable outputs.

  • Gather and structure data for journey mapping using research inputs that reflect real customer behavior and context.

  • Create perspective grids to analyze research findings and identify patterns, needs, pain points, and opportunities.

  • Build experience maps that clarify end-to-end experiences across phases, goals, emotions, and touchpoints.

  • Create customer journey maps that improve key flows by pinpointing friction, drop-off, and high-impact interventions.

  • Develop service blueprints that connect frontstage and backstage work to align people, systems, and processes behind the experience.

  • Plan and run journey mapping workshops that align stakeholders and produce clear next steps for product or process initiatives.

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Certificates Earned
by Matthias Lehmann

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Creativity: Methods to Design Better Products and Services certificate

Creativity: Methods to Design Better Products and Services

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Human-Computer Interaction: The Foundations of UX Design certificate

Human-Computer Interaction: The Foundations of UX Design

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How to Create Intuitive Products by Imitating Physicality certificate

How to Create Intuitive Products by Imitating Physicality

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Service Design: How to Design Integrated Service Experiences certificate

Service Design: How to Design Integrated Service Experiences

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IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Matthias Lehmann in formal recognition of their attendance and ongoing commitment to learning from industry leaders.

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Level Up Your Career: How to Land a Job in the Game Industry certificate

Level Up Your Career: How to Land a Job in the Game Industry

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Strategy Custody: How to Secure Your Strategy's Success certificate

Strategy Custody: How to Secure Your Strategy's Success

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IxDF Membership Certificate

This IxDF Membership Certificate is issued to Matthias Lehmann in formal recognition of their membership of the IxDF, global leader in design education.

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