Lucia Willems's Course Certificate: Journey Mapping

IxDF Course Certificate awarded to Lucia Willems for completing the "Journey Mapping" course
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The IxDF Course Certificate (ID #e0f33310-eea3-4602-a536-5aca9e2980cf) above is awarded to Lucia Willems with a Best in Class Distinction in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex. View Course Curriculum.

Lucia Has Mastered How To:

  • Explain the three core journey map types and why they work, including experience maps, customer journey maps, and service blueprints.

  • Apply common journey mapping processes to move from questions and inputs to actionable outputs.

  • Gather and structure data for journey mapping using research inputs that reflect real customer behavior and context.

  • Create perspective grids to analyze research findings and identify patterns, needs, pain points, and opportunities.

  • Build experience maps that clarify end-to-end experiences across phases, goals, emotions, and touchpoints.

  • Create customer journey maps that improve key flows by pinpointing friction, drop-off, and high-impact interventions.

  • Develop service blueprints that connect frontstage and backstage work to align people, systems, and processes behind the experience.

  • Plan and run journey mapping workshops that align stakeholders and produce clear next steps for product or process initiatives.

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Certificates Earned
by Lucia Willems

Be proud! Fill your wall with certificates that will create immense potential in your career.

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Human-Computer Interaction: The Foundations of UX Design certificate

Human-Computer Interaction: The Foundations of UX Design

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IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Lucia Willems in formal recognition of their attendance and ongoing commitment to learning from industry leaders.

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UX Magic: Achieve 10X Better Designs Through Semantic Interaction Design certificate

UX Magic: Achieve 10X Better Designs Through Semantic Interaction Design

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Radical Participatory Design: Insights From NASA’s Service Design Lead certificate

Radical Participatory Design: Insights From NASA’s Service Design Lead

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How to Break into UX Design and Product Design: A Career Change Guide certificate

How to Break into UX Design and Product Design: A Career Change Guide

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User Research for Everyone: Practical Strategies for Every Team certificate

User Research for Everyone: Practical Strategies for Every Team

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IxDF Membership Certificate

This IxDF Membership Certificate is issued to Lucia Willems in formal recognition of their membership of the IxDF, global leader in design education.

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