Hernani Alves's Course Certificate: Service Design: How to Design Integrated Service Experiences

IxDF Course Certificate awarded to Hernani Alves for completing the "Service Design: How to Design Integrated Service Experiences" course

The IxDF Course Certificate (ID #0b5e1885-9bb7-46d2-9b8b-93aae7edd6da) above is awarded to Hernani Alves with a Top 10% Distinction in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex. View Course Curriculum.

Hernani Has Mastered How To:

Run a service design process from start to finish from discovery and research through prototyping and delivery.
Map and improve end-to-end services using journey maps, lifecycle maps, and ecosystem maps to reveal gaps and opportunities.
Apply service blueprints to connect frontstage and backstage work to align people, processes, and systems behind the experience.
Use role-based personas and service safaris to build a grounded understanding of real service contexts and behaviors.
Prototype service improvements and test assumptions to reduce risk and refine solutions before implementation.
Apply business model tools in service design, including value propositions and the Business Model Canvas, to clarify value and feasibility.
Link service design decisions to business goals and strategy to improve alignment, buy-in, and measurable outcomes.
Set up and scale service design within an organization by forming teams and engaging stakeholders across departments.

Hernani Alves

Digital Product Designer

Lisboa, Lisboa, Portugal

View Profile

Certificate Link

Permanent link to this certificate page:

https://ixdf.org/members/hernani-alves/certificate/course/0b5e1885-9bb7-46d2-9b8b-93aae7edd6da

Certificates Earned
by Hernani Alves

Be proud! Fill your wall with certificates that will create immense potential in your career.

Certificates Earned
by Hernani Alves

IxDF Course Certificates are awarded to Hernani Alves in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex.

Gestalt Psychology and Web Design: The Ultimate Guide

View Certificate

AI for Designers

View Certificate

Design for a Better World with Don Norman

View Certificate

Design for the 21st Century with Don Norman

View Certificate

Service Design: How to Design Integrated Service Experiences

View Certificate

UX Management: Strategy and Tactics

View Certificate

Conducting Usability Testing

View Certificate

Accessibility: How to Design for All

View Certificate

UI Design Patterns for Successful Software

View Certificate

Mobile User Experience (UX) Design

View Certificate

Emotional Design — How to Make Products People Will Love

View Certificate

Human-Computer Interaction - HCI

View Certificate

User Research – Methods and Best Practices

View Certificate

User Experience: The Beginner's Guide

View Certificate

Become a UX Designer from Scratch

View Certificate

Design Thinking: The Beginner's Guide

View Certificate

IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Hernani Alves in formal recognition of their attendance and ongoing commitment to learning from industry leaders.