IxDF Certificate of Completion

UX Management: Strategy and Tactics

IxDF Course Certificate awarded to Francis Keyser for completing the "UX Management: Strategy and Tactics" course
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The Interaction Design Foundation (IxDF) hereby certifies that the IxDF Course Certificate (ID #f0b2b16e-6ad5-4dbd-855b-c54528c5f003) has been conferred upon Francis Keyser in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex. View Course Curriculum.

This document serves as the official record of the above credential. Third parties may reference the certificate ID to verify its authenticity. The Interaction Design Foundation maintains permanent records of all credentials issued.

Verified Competencies Demonstrated by Francis Keyser

By completing this curriculum to the standards of the IxDF Educational Codex, Francis Keyser has demonstrated mastery of how to:

  • Make the business case for UX using cost-benefit analysis, ROI frameworks, and KPIs to connect UX work directly to revenue, retention, and growth.

  • Assess and advance UX maturity by conducting a UX maturity audit, scoring an organization's current state, and identifying the specific process areas that need improvement.

  • Build a UX Roadmap with staffing requirements, role clarification, and action plans custom-fit to a specific organization's conditions to turn strategy into execution.

  • Map the current UX reality against the ideal state, so the gap becomes visible and actionable.

  • Integrate UX into Agile and Lean workflows to embed research and design into sprint cycles without slowing delivery.

  • Run design studios that bring developers, product managers, and stakeholders into the design process to produce rapid wireframe solutions and cross-functional buy-in simultaneously.

  • Conduct field studies using ethnographic field research to uncover real user behavior, needs, and pain points in context.

  • Develop field-data-driven personas from real behavioral data so product decisions are informed by what users actually need.

  • Evaluate designs against established usability principles to identify issues and align teams around evidence-based decisions.

  • Create journey maps that cover the full end-to-end user experience across all touchpoints.

  • Restructure an org chart for UX influence so UX is positioned where it can shape product strategy and organizational decisions.

  • Hire and build a UX team.

  • Apply the 12 characteristics of outside-in design to drive evidence-based decision-making across the organization

  • Apply User-Centered Design and Design Thinking methodologies to connect research, design, and refinement into a repeatable practice.

View Profile: Francis Keyser
  • IxDF Outstanding Learner Award
    IxDF Outstanding Learner Award distinction: Completed 15 IxDF Courses
  • IxDF Top 10% Course Taker
    IxDF Top 10% Course Taker distinction: Completed an IxDF course with a score of 90%
  • IxDF Assiduous Learner Award
    IxDF Assiduous Learner Award distinction: Completed 5 IxDF Courses
  • IxDF Career Program Completer
    IxDF Career Program Completer distinction: Completed one or more IxDF Career Programs.
  • More distinctions
    +3

Las Vegas, United States

Francis Keyser

VP of Product Experience and UX Strategy at IGT

IxDF Distinctions

Distinctions are conferred upon Francis Keyser in formal recognition of their notable achievements and contributions, as stipulated by the IxDF Educational Codex.

IxDF Assiduous Learner Award Distinction IxDF Assiduous Learner Award
Completed 5
IxDF Courses
IxDF Certified Course Completer Distinction IxDF Certified Course Completer
Completed one or more
IxDF Courses.
IxDF Career Program Completer Distinction IxDF Career Program Completer
Completed one or more
IxDF Career Programs.
IxDF Local Group Member Distinction IxDF Local Group Member
Member of an
IxDF Local Group
IxDF Master Class Learner Distinction IxDF Master Class Learner
Completed one or more
IxDF Master Classes
IxDF Outstanding Learner Award Distinction IxDF Outstanding Learner Award
Completed 15
IxDF Courses
IxDF Top 10% Course Taker Distinction IxDF Top 10% Course Taker
Completed an IxDF course
with a score of 90%
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Certificates Earned
by Francis Keyser

IxDF Course Certificates are awarded to Francis Keyser in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex.

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Accessibility in Practice: Build Digital Experiences Everyone Can Use certificate

Accessibility in Practice: Build Digital Experiences Everyone Can Use

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Present Like a Pro: Communication Skills to Fast-Track Your Career certificate

Present Like a Pro: Communication Skills to Fast-Track Your Career

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Object-Oriented UI Design: Build Interfaces Users Love certificate

Object-Oriented UI Design: Build Interfaces Users Love

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Human-Computer Interaction: The Foundations of UX Design certificate

Human-Computer Interaction: The Foundations of UX Design

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Personas and User Research: Design Products and Services People Need and Want certificate

Personas and User Research: Design Products and Services People Need and Want

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IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Francis Keyser in formal recognition of their attendance and ongoing commitment to learning from industry leaders.

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Learning Experience Design: How to Create Powerful Learning Journeys certificate

Learning Experience Design: How to Create Powerful Learning Journeys

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UI Sound for Designers: The Hidden Layer of Human-Centered Design certificate

UI Sound for Designers: The Hidden Layer of Human-Centered Design

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Gestalt Principles in Action: Design Better UIs and a Stronger Career certificate

Gestalt Principles in Action: Design Better UIs and a Stronger Career

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How to Create Complex Tables Users Love: A UI Designer's Guide certificate

How to Create Complex Tables Users Love: A UI Designer's Guide

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User Research for Everyone: Practical Strategies for Every Team certificate

User Research for Everyone: Practical Strategies for Every Team

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Speak Strategy, Get Influence: How Designers Can Shape Product Decisions certificate

Speak Strategy, Get Influence: How Designers Can Shape Product Decisions

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Influence Product Strategy with Design: Learn from a Booking.com Case Study certificate

Influence Product Strategy with Design: Learn from a Booking.com Case Study

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How to Break into UI Design: Design Skills That Make You Irreplaceable by AI certificate

How to Break into UI Design: Design Skills That Make You Irreplaceable by AI

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How to Break into UX Design with No Industry Experience certificate

How to Break into UX Design with No Industry Experience

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How to Break into UX Design and Product Design: A Career Change Guide certificate

How to Break into UX Design and Product Design: A Career Change Guide

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How to Design for the Human Mind: Cognitive Science for UX certificate

How to Design for the Human Mind: Cognitive Science for UX

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Agentic AI for Everyone: How to Integrate Agents into Your Day-to-Day Work certificate

Agentic AI for Everyone: How to Integrate Agents into Your Day-to-Day Work

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How to Design Engaging Products: Insights from Fortnite's UX certificate

How to Design Engaging Products: Insights from Fortnite's UX

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Design to Delight Every Generation: From Gen Z to Boomers certificate

Design to Delight Every Generation: From Gen Z to Boomers

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How to Create Successful Design Systems with Storytelling certificate

How to Create Successful Design Systems with Storytelling

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How to Design for Neurodiversity: Inclusive Content and UX certificate

How to Design for Neurodiversity: Inclusive Content and UX

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Design Systems Blueprint: Comprehensive Strategies for Success certificate

Design Systems Blueprint: Comprehensive Strategies for Success

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Design Systems: How to Write Documentation People Will Actually Use certificate

Design Systems: How to Write Documentation People Will Actually Use

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Innovate with Design Thinking: Your Shortcut to Results certificate

Innovate with Design Thinking: Your Shortcut to Results

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Radical Participatory Design: Insights From NASA’s Service Design Lead certificate

Radical Participatory Design: Insights From NASA’s Service Design Lead

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Demonstrate the ROI of Design Thinking and Win Stakeholder Support certificate

Demonstrate the ROI of Design Thinking and Win Stakeholder Support

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The ROI of User Research: Prove the Value, Get Buy-In, Stay Relevant certificate

The ROI of User Research: Prove the Value, Get Buy-In, Stay Relevant

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Storytelling Strategies for Future Thinkers and Design Leaders certificate

Storytelling Strategies for Future Thinkers and Design Leaders

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Storytelling That Sells UX Design: Define Requirements and Engage Leadership certificate

Storytelling That Sells UX Design: Define Requirements and Engage Leadership

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The No-Burnout Blueprint for a Successful Design Career certificate

The No-Burnout Blueprint for a Successful Design Career

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How to Elevate the User Experience of AI with Design Patterns certificate

How to Elevate the User Experience of AI with Design Patterns

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The AI Playbook: How to Capitalize on Machine Learning certificate

The AI Playbook: How to Capitalize on Machine Learning

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Design for AI Agents: Healthcare and High-Stakes Systems certificate

Design for AI Agents: Healthcare and High-Stakes Systems

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Earn Your Seat at the Table: Leadership Lessons for Designers certificate

Earn Your Seat at the Table: Leadership Lessons for Designers

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Sketch with Confidence: The Skill That Gets Your Design Thinking Out of Your Head certificate

Sketch with Confidence: The Skill That Gets Your Design Thinking Out of Your Head

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IxDF Membership Certificate

This IxDF Membership Certificate (ID #mc_francis-keyser) has been issued to Francis Keyser in formal recognition of their membership of the Interaction Design Foundation (IxDF).

The authenticity of this membership certificate can be verified on this permanent link.

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