IxDF Certificate of Completion

User Research – Methods and Best Practices

IxDF Course Certificate awarded to Erica Nijburg for completing the "User Research – Methods and Best Practices" course
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The Interaction Design Foundation (IxDF) hereby certifies that the IxDF Course Certificate (ID #76a829e0-631c-4b41-bd87-fc8fa8dbe6eb) has been conferred upon Erica Nijburg with a Top 10% Course Taker Distinction in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex. View Course Curriculum.

This document serves as the official record of the above credential. Third parties may reference the certificate ID to verify its authenticity. The Interaction Design Foundation maintains permanent records of all credentials issued.

Verified Competencies Demonstrated by Erica Nijburg

By completing this curriculum to the standards of the IxDF Educational Codex, Erica Nijburg has demonstrated mastery of how to:

  • Plan, conduct, and analyze semi-structured qualitative interviews.
  • Ask productive interview questions using Kvale and Brinkmann's nine question types, build rapport with participants, and use the critical incidents technique to prevent vague, generalized answers.
  • Conduct thematic analysis of qualitative data for both deductive and exploratory studies, and recognize and counter common pitfalls.
  • Plan, moderate, and report on usability tests using the think-aloud protocol, and apply the right testing approach and metrics for design decisions.
  • Plan, run, and analyze a contextual inquiry using its four principles: context, partnership, interpretation, and focus.
  • Plan and conduct observational studies (active or passive).
  • Create engaging personas grounded in research data that communicate user needs and foster empathy within design teams.
  • Use affinity diagrams, empathy maps, and user journey maps to synthesize qualitative data and communicate results for maximum stakeholder impact.
  • Run design-thinking workshops that turn research insights into actionable design opportunities.
  • Map stakeholders across business, engineering, and UX using Tomer Sharon's framework and conduct stakeholder interviews to surface constraints, history, and expectations, in order to gain support for research.
  • Make the case for user research by articulating its three core purposes (relevance, usability, and ROI) and turning them into arguments that secure resources.
  • Choose the right qualitative research method for the question at hand, understand when to combine methods, and know how qualitative research complements quantitative approaches.
  • Keep qualitative research trustworthy through grounded theory coding and Kvale's three lenses for objectivity.
  • Apply user research ethics, including informed consent, participant data safety, safeguards for vulnerable populations, and respect for participants' right to withdraw at any time.
  • Write a comprehensive user research project plan, pilot it before recruiting participants, and document the full study.
View Profile: Erica Nijburg
  • IxDF Outstanding Learner Award
    IxDF Outstanding Learner Award distinction: Completed 15 IxDF Courses
  • IxDF Top 10% Course Taker
    IxDF Top 10% Course Taker distinction: Completed an IxDF course with a score of 90%
  • IxDF Assiduous Learner Award
    IxDF Assiduous Learner Award distinction: Completed 5 IxDF Courses
  • IxDF Local Group Member
    IxDF Local Group Member distinction: Member of an IxDF Local Group
  • More distinctions
    +3

Hoofddorp, Netherlands

Erica Nijburg

UX & Product Strategist

IxDF Distinctions

Distinctions are conferred upon Erica Nijburg in formal recognition of their notable achievements and contributions, as stipulated by the IxDF Educational Codex.

IxDF Assiduous Learner Award Distinction IxDF Assiduous Learner Award
Completed 5
IxDF Courses
IxDF Certified Course Completer Distinction IxDF Certified Course Completer
Completed one or more
IxDF Courses.
IxDF Community Influencer Distinction IxDF Community Influencer
Contributed meaningfully
to IxDF Conversations
IxDF Local Group Member Distinction IxDF Local Group Member
Member of an
IxDF Local Group
IxDF Master Class Learner Distinction IxDF Master Class Learner
Completed one or more
IxDF Master Classes
IxDF Outstanding Learner Award Distinction IxDF Outstanding Learner Award
Completed 15
IxDF Courses
IxDF Top 10% Course Taker Distinction IxDF Top 10% Course Taker
Completed an IxDF course
with a score of 90%
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Certificates Earned
by Erica Nijburg

IxDF Course Certificates are awarded to Erica Nijburg in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex.

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Service Design: How to Design Integrated Service Experiences certificate

Service Design: How to Design Integrated Service Experiences

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Creativity: Methods to Design Better Products and Services certificate

Creativity: Methods to Design Better Products and Services

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Emotional Design — How to Make Products People Will Love certificate

Emotional Design — How to Make Products People Will Love

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IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Erica Nijburg in formal recognition of their attendance and ongoing commitment to learning from industry leaders.

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Level Up Your Career: How to Land a Job in the Game Industry certificate

Level Up Your Career: How to Land a Job in the Game Industry

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AI for Game UX: Speed Up Research, Ideas, and Prototypes certificate

AI for Game UX: Speed Up Research, Ideas, and Prototypes

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How to Design for the Human Mind: Cognitive Science for UX certificate

How to Design for the Human Mind: Cognitive Science for UX

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Storytelling Strategies for Future Thinkers and Design Leaders certificate

Storytelling Strategies for Future Thinkers and Design Leaders

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The ROI of User Research: Prove the Value, Get Buy-In, Stay Relevant certificate

The ROI of User Research: Prove the Value, Get Buy-In, Stay Relevant

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Earn Your Seat at the Table: Leadership Lessons for Designers certificate

Earn Your Seat at the Table: Leadership Lessons for Designers

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The AI Playbook: How to Capitalize on Machine Learning certificate

The AI Playbook: How to Capitalize on Machine Learning

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How to Create AI Images: On-Brand and Inclusive Photography certificate

How to Create AI Images: On-Brand and Inclusive Photography

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Behavioral Design 101: How to Design for Behavior Change certificate

Behavioral Design 101: How to Design for Behavior Change

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User Stories Don't Help Users: Introducing Persona Stories certificate

User Stories Don't Help Users: Introducing Persona Stories

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How to Elevate Your Portfolio: Sketching Your Design Process certificate

How to Elevate Your Portfolio: Sketching Your Design Process

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How to Design for Neurodiversity: Inclusive Content and UX certificate

How to Design for Neurodiversity: Inclusive Content and UX

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How to Create Complex Tables Users Love: A UI Designer's Guide certificate

How to Create Complex Tables Users Love: A UI Designer's Guide

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How to Create Successful Design Systems with Storytelling certificate

How to Create Successful Design Systems with Storytelling

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Strategy Custody: How to Secure Your Strategy's Success certificate

Strategy Custody: How to Secure Your Strategy's Success

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How to Break into UX Design and Product Design: A Career Change Guide certificate

How to Break into UX Design and Product Design: A Career Change Guide

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Radical Participatory Design: Insights From NASA’s Service Design Lead certificate

Radical Participatory Design: Insights From NASA’s Service Design Lead

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Beyond Design: Practical Tips for Freelancing and Creating Your Brand certificate

Beyond Design: Practical Tips for Freelancing and Creating Your Brand

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Emotional Design: Evoke Emotional Responses Through Design certificate

Emotional Design: Evoke Emotional Responses Through Design

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Survival Metrics: Getting Change Done in an Agile and Data-Informed Way certificate

Survival Metrics: Getting Change Done in an Agile and Data-Informed Way

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How to Influence Behavior Through Virtual Reality Narratives certificate

How to Influence Behavior Through Virtual Reality Narratives

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A Guide to Hassle-Free Designer-Developer Collaboration certificate

A Guide to Hassle-Free Designer-Developer Collaboration

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Beyond Interfaces: The UI Design Skills You Need to Know certificate

Beyond Interfaces: The UI Design Skills You Need to Know

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Inclusive Design: Build Inclusion into Your Design Process certificate

Inclusive Design: Build Inclusion into Your Design Process

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Design For Agile: Common Mistakes and How to Avoid Them certificate

Design For Agile: Common Mistakes and How to Avoid Them

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How to Use Card Sorting for Better Information Architecture certificate

How to Use Card Sorting for Better Information Architecture

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Behavioral Design: Create Engaging Products with Behavioral Science certificate

Behavioral Design: Create Engaging Products with Behavioral Science

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Innovating in an Enterprise: The Challenges and How to Overcome Them certificate

Innovating in an Enterprise: The Challenges and How to Overcome Them

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UX Magic: Achieve 10X Better Designs Through Semantic Interaction Design certificate

UX Magic: Achieve 10X Better Designs Through Semantic Interaction Design

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Win Clients, Pitches and Approval: Present Your Designs Effectively certificate

Win Clients, Pitches and Approval: Present Your Designs Effectively

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IxDF Membership Certificate

This IxDF Membership Certificate (ID #PqHJ8cpwB) has been issued to Erica Nijburg in formal recognition of their membership of the Interaction Design Foundation (IxDF).

The authenticity of this membership certificate can be verified on this permanent link.

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