The IxDF Course Certificate (ID #f0c4e6cb-0a11-42da-890b-695ae1d793f8) above is awarded to Carlos M. Rodriguez Neira with a Top 10% Distinction in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex. View Course Curriculum.
Run a service design process from start to finish from discovery and research through prototyping and delivery.
Map and improve end-to-end services using journey maps, lifecycle maps, and ecosystem maps to reveal gaps and opportunities.
Apply service blueprints to connect frontstage and backstage work to align people, processes, and systems behind the experience.
Use role-based personas and service safaris to build a grounded understanding of real service contexts and behaviors.
Prototype service improvements and test assumptions to reduce risk and refine solutions before implementation.
Apply business model tools in service design, including value propositions and the Business Model Canvas, to clarify value and feasibility.
Link service design decisions to business goals and strategy to improve alignment, buy-in, and measurable outcomes.
Set up and scale service design within an organization by forming teams and engaging stakeholders across departments.
Associate Professor of Marketing, Director Center for the Study of Innovation Management,
Permanent link to this certificate page:
https://ixdf.org/members/carlos-m-rodriguez/certificate/course/f0c4e6cb-0a11-42da-890b-695ae1d793f8
Be proud! Fill your wall with certificates that will create immense potential in your career.
IxDF Course Certificates are awarded to Carlos M. Rodriguez Neira in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex.
IxDF Master Class Certificates are awarded to Carlos M. Rodriguez Neira in formal recognition of their attendance and ongoing commitment to learning from industry leaders.
This IxDF Membership Certificate is issued to Carlos M. Rodriguez Neira in formal recognition of their membership of the IxDF, global leader in design education.
