Author: Yolanda A. Rankin
Publication Overview
Publication period start: 2009
Number of co-authors: 4
Co-Authors
Number of publications with favourite co-authors
Productive Colleagues
Most productive colleagues in number of publications
Publications
Martin,
Aqueasha M.,
Rankin,
Yolanda A.,
Bolinger,
Joe
(2011):
Client TouchPoint modeling: understanding client interactions in the context of service de.
In:
Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems
,
2011,
.
pp. 979-982.
https://dx.doi.org/10.1145/1978942.1979087
Thomas,
Jakita O.,
Rankin,
Yolanda A.,
Boyette,
Neil
(2009):
Self service technologies: eliminating pain points of traditional call centers.
In:
Proceedings of the 2009 Symposium on Computer Human Interaction for the Management of Information Technology
,
2009,
.
pp. 9.
https://dx.doi.org/10.1145/1641587.1641596