Author: Nelson Massad
Publication Overview
Publication period start: 2008
Number of co-authors: 1
Co-Authors
Number of publications with favourite co-authors
Productive Colleagues
Most productive colleagues in number of publications
Publications
Massad,
Nelson,
Beachboard,
John C.
(2008):
A Taxonomy of Service Failures in Electronic Retailing.
In:
HICSS 2008 - 41st Hawaii International International Conference on Systems Science
7-10 January,
2008,
Waikoloa, Big Island, HI, USA.
pp. 285.
https://doi.ieeecomputersociety.org/10.1109/HICSS.2008.40