Author: Howard Kiewe
Publication Overview
Publication period start: 2008
Publications
Kiewe,
Howard
(2008):
How may I help you? An ethnographic view of contact-center HCI.
In
Journal of Usability Studies,
3
(2)
pp. 74-89.
https://www.upassoc.org/upa_publications/jus/2008february/JUS_kiewe_feb2008.pdf