Author: Daniel Rainey

Clarke, Lori A., Gaitenby, Alan, Gyllstrom, Daniel, Katsh, Ethan, Marzilli, Matthew, Osterweil, Leon J., Sondheimer, Norman K., Wing, Leah, Wise, Alexander E., Rainey, Daniel (2006): A process-driven tool to support online dispute resolution. In: Fortes, José A. B., MacIntosh, Ann (eds.) DG.O 2006 - Proceedings of the 7th Annual International Conference on Digital Government Research May 21-24, 2006, San Diego, California, USA. pp. 356-357. https://doi.acm.org/10.1145/1146598.1146700

Katsh, Ethan, Osterweil, Leon J., Sondheimer, Norman K., Rainey, Daniel (2005): Early lessons from the application of process technology to online grievance mediation. In: Delcambre, Lois M. L., Giuliano, Genevieve (eds.) DG.O 2005 - Proceedings of the 2005 National Conference on Digital Government Research May 15-18, 2005, Atlanta, Georgia, USA. pp. 99-100. https://doi.acm.org/10.1145/1065226.1065252

Katsh, Ethan, Osterweil, Leon J., Sondheimer, Norman K., Rainey, Daniel (2006): Experimental application of process technology to the creation and adoption of online disp. In: Fortes, José A. B., MacIntosh, Ann (eds.) DG.O 2006 - Proceedings of the 7th Annual International Conference on Digital Government Research May 21-24, 2006, San Diego, California, USA. pp. 273-274. https://doi.acm.org/10.1145/1146598.1146671

Clarke, Lori A., Gaitenby, Alan, Katsh, Ethan, Marzilli, Matthew, Osterweil, Leon J., Rainey, Daniel, Simidchieva, Borislava I., Sondheimer, Norman K., Wing, Leah, Wise, Alexander E. (2007): Using process definitions to drive user interactions with digital government systems. In: Cushing, Judith Bayard, Pardo, Theresa A. (eds.) DG.O 2007 - Proceedings of the 8th Annual International Conference on Digital Government Research May 20-23, 2007, Philadelphia, Pennsylvania, USA. pp. 310-311. https://doi.acm.org/10.1145/1248460.1248534