UX Researcher

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📋 Description

• Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
• Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
• Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
• Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
• Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
• Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
• Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater

🎯 Requirements

• 4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
• Strong command of both qualitative and quantitative methods, and good judgment about which to use when
• Experience researching with enterprise users and buyers, not just consumers
• Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
• Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
• Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
• Strong collaboration across Product, Design, Engineering, and go-to-market teams

🏖️ Benefits

• Equal opportunity employer committed to diversity

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