UX Designer, gUP

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of interaction design experience in product design or UX design.
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).

Preferred qualifications:

• Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
• 2 years of experience working in a complex, cross-functional organization.
• 1 year of experience leading design projects.
• Experience with enterprise platforms, customer support systems, and AI workflows or tools.
• Experience partnering with cross-functional teams, including User Research, and applying system-level thinking to design solutions.

About the job

At [REDACTED], we "Focus on the user and all else will follow." Our Interaction Designers transform complex tasks into intuitive, easy-to-use experiences for billions of people. From creating user flows and wireframes to building mockups and prototypes, you will envision and bring product experiences to life with an inspired, refined, and magical feel. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, leveraging user insights to create industry-leading products.

As an Interaction Designer, you'll apply user-centered design methods to craft industry-leading user experiences from concept to execution, working with design partners to evolve the [REDACTED] design language to build beautiful, innovative products.

As a UX Designer, you will help shape how users and partners interact with [REDACTED]'s support ecosystem. You will lead design execution and contribute to the UX strategy for key areas within our portfolio, including scaled support solutions, 1:1 support experiences, partner and operations tools, and user voice platforms.

In this role, you will design intuitive, proactive, and personalized user journeys that leverage generative AI technologies to transform our support experiences. You will translate complex backend operations and user needs into seamless, human-centric interfaces, ensuring high-quality design execution across both automated and human-led touchpoints. Working closely with Product, Engineering, and Operations partners, you will design, prototype, and iterate on solutions from concept to launch. You will be a advocate for user-centered design, collaborating with senior UX team members to refine your craft and ensure your work delivers both user value and business impact.

In gTech Users and Products (gUP), our mission is to advocate for [REDACTED]'s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with [REDACTED]'s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $132000 - $190000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at [REDACTED].

Responsibilities

• Collaborate with product managers, engineers, and cross-functional stakeholders to understand requirements, and provide creative, thoughtful solutions.
• Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, or high fidelity prototypes.
• Integrate user feedback and business requirements into ongoing product experience updates.
• Advocate for the prioritization of design centered changes, refinements, and improvements.
• Design intuitive, proactive, and personalized user journeys leveraging generative AI technologies to transform support experiences.