UI/UX Designer

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📋 Description

• Design intuitive, accessible, and user-centered experiences for Grants.gov web applications, online forms, applicant workflows, grantor workflows, public website content, and related digital services.
• Create wireframes, prototypes, user flows, journey maps, form layouts, interaction patterns, and design specifications that support usability, accessibility, and implementation by development teams.
• Design and improve web forms that are platform- and browser-independent, reduce duplicate data entry, support validation and simple calculations, and align with Grants.gov forms requirements.
• Ensure designs, forms, content layouts, and interaction patterns comply with Section 508 requirements and accessibility best practices, including keyboard navigation, screen reader compatibility, color contrast, focus order, labels, instructions, and error handling.
• Conduct usability reviews, accessibility reviews, heuristic evaluations, stakeholder interviews, and technical requirements interviews to identify user pain points and improvement opportunities.
• Collaborate with developers and testers to validate that implemented designs meet usability, accessibility, browser compatibility, responsive design, and Section 508 expectations.
• Support corrective and preventative maintenance for website and form-related user experience issues, including broken links, confusing content, layout inconsistencies, inaccessible interactions, and helpdesk escalation trends.
• Partner with content, communications, outreach, and helpdesk teams to improve user documentation, online help, FAQs, troubleshooting guidance, release notes, status updates, and other public-facing materials.
• Support Grants.gov chatbot and AI-enabled customer support touchpoints by reviewing conversation flows, feedback patterns, content gaps, missed intents, and user experience opportunities.
• Prepare design artifacts, accessibility findings, usability recommendations, wireframes, prototypes, and presentation materials consistent with HHS EPLC, program documentation, and stakeholder communication needs.
• Present design recommendations, usability findings, accessibility risks, tradeoffs, and implementation considerations clearly to executive, federal, technical, and non-technical audiences.

🎯 Requirements

• Bachelor's degree. Additional Four(4) years of exp needed in lieu of degree.
• 5+ years of experience in UI/UX design, interaction design, service design, product design, or human-centered design for web applications, enterprise systems, or public-facing digital services.
• Demonstrated experience designing web forms, digital workflows, data entry experiences, validation patterns, error messages, help text, and accessible form layouts.
• Strong working knowledge of Section 508 requirements and accessibility practices for web applications and forms, including screen reader support, keyboard accessibility, focus management, semantic structure, color contrast, labels, instructions, and error prevention.
• Experience translating user needs, business requirements, technical constraints, and compliance requirements into wireframes, prototypes, design specifications, and implementation-ready recommendations.
• Experience conducting usability reviews, stakeholder interviews, accessibility reviews, heuristic evaluations, and user-centered analysis to improve digital products and services.
• Ability to coordinate effectively with product owners, federal stakeholders, developers, testers, accessibility specialists, content teams, helpdesk partners, IV&V teams, and other contractors.
• Strong understanding of: Human-centered design, usability, information architecture, interaction design, and content clarity Accessible web and form design patterns aligned with Section 508 expectations Responsive design, browser compatibility, design systems, and reusable interface components Form validation, error handling, instructional content, data entry efficiency, and user support needs Design documentation, accessibility findings, usability recommendations, and stakeholder presentations
• Experience using design and collaboration tools such as Figma, Sketch, Adobe Creative Cloud, Axure, Mural, Jira, Azure DevOps, Confluence, SharePoint, Microsoft Teams, or similar platforms.
• Excellent communication, facilitation, visual storytelling, problem-solving, and stakeholder engagement skills with the ability to explain design rationale and accessibility considerations to executive, federal, technical, and non-technical audiences.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with [REDACTED]. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus