Staff Product Designer

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📋 Description

• Design the end-to-end systems that drive customer value: onboarding, product and content discovery, training course assignment flows, cross-product expansion, and AI agents that own meaningful tasks and programs.
• Define interaction models for platform-level systems - not just UI layers or "more modals" - covering content metadata, training assignment logic, document and policy management, recertification automation, and cross-product orchestration.
• Translate complex platform architecture into clear, intuitive, and trusted user experiences
• Own the simplification of [REDACTED]'s most critical UX challenges, such as framing features that are orchestrated into a cohesive, multi-product user experience.
• Design AI-driven systems - recommendation engines, intelligent automation, and AI agents that are usable, trustworthy, and effective.
• Embed AI workflows and actionable guidance into the product in ways users understand and trust.
• Partner with Product Management and Legal experts to design and innovate within defined guardrails for compliance-critical AI experiences.
• Treat AI not as a feature, but as a foundational layer of the systems you are designing.
• Use of AI tooling within your workflow, such as prototyping with modern AI tools (Lovable, v0, Figma Make, etc.) to create clickable MVPs in a day, rapidly turning rough prototypes into dev-ready specs.
• Act as a Design Leader across platform initiatives, influencing decisions beyond your immediate scope
• Partner closely with Senior Management, Product Management, Engineering, and Data Analytics Leads
• Contribute new patterns to the [REDACTED] Design System as required for platform-scale complexity, partnering with the Design System owner to extend capabilities consistently across multi-product experiences
• Workshop with Senior Management and Leaders (CxOs, VPs, PMs) to propose, frame, and design UX experiments and hypotheses.
• Define test variants and success criteria; prototype and iterate rapidly based on results
• Design for measurable impact - not subjective preference - balancing speed of iteration with design system consistency.
• Partner with Data & Analytics to track and improve core metrics such as our course assignment rate, activation, retention, and expansion signals.

🎯 Requirements

• Mandatory 7+ years of product design experience in multi-product, B2B SaaS platforms - this is a hard requirement.
• Proven ability to define, articulate, and drive measurable product outcomes, such as adoption, engagement, retention, and expansion.
• Deep experience workshopping and collaborating with senior stakeholders (CxOs, VPs, PMs, UXR, Engineering Leads, etc.) on platform-level problems
• Experience designing AI-powered product experiences, while using AI tooling such as Lovable, Figma Make, etc.
• Strong systems thinking: experience designing across complex, multi-surface products, not a single product
• Enthusiasm to partner with User Research (UXR) to bring the Customer into your Design process to validate, and de-risk product hypotheses.
• Ability to simplify complex technical workflows into intuitive, efficient user experiences
• Comfortable designing experiments with Product Managers, and interpreting results, while using data (product usage, user research, etc.) to inform design decisions
• Portfolio that demonstrates both craft quality and measurable business impact.

🏖️ Benefits

• Flexible, fully remote environment
• Competitive employer-sponsored health insurance
• 401(k) + company matching
• Professional development reimbursements
• Quarterly remote work stipend

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