Senior UX Designer, Mobile

Job Description:

Title: Senior UX Designer (Mobile)

Team: Product Management

Location: U.S. Remote (ET/CT regions). Up to 15% occasional travel is expected for team meetings, client visits, and company off-sites.

Why This Role Exists

In healthcare, good design isn't a nice-to-have — it's what determines whether a product gets used at all. Physicians are busy, discerning, and quick to abandon tools that slow them down or create doubt. Building products they return to takes more than clean interfaces. It requires a deep understanding of how clinicians work and what they actually need.

As a Senior UX Designer, you'll lead end-to-end design for native mobile experiences across iOS and Android, partnering closely with Product Managers and Engineers to create intuitive, high-quality solutions for healthcare providers. You'll conduct research directly with users, shape product direction through evidence-based design, and help ensure every experience delivers meaningful value. Success in this role is measured by one simple question: did we build something users want to use — and keep using?

What You'll Spend Your Time Doing

• Lead end-to-end mobile product design. Own the complete design process for assigned product areas—from discovery and research through prototyping, validation, implementation, and launch—with a primary focus on native iOS and Android experiences.

• Design for real-world clinical workflows. Create intuitive information architecture and interaction patterns that support healthcare professionals working under time pressure, making high-stakes decisions, and operating in fast-paced environments where usability is critical.

• Drive product strategy through design. Identify opportunities where thoughtful user experience design increases product adoption, engagement, and long-term customer value while partnering with Product and Engineering to shape requirements and balance user needs with technical considerations.

• Strengthen the design system and modern design practices. Contribute to the evolution of mobile design system components and patterns to ensure consistency across platforms. Leverage AI-enabled tools to accelerate concept exploration, research synthesis, and prototyping where they provide meaningful value.

• Lead user research and validation. Plan and conduct qualitative and quantitative research, including contextual inquiry, workflow observation, usability testing, and field research with healthcare providers. Translate findings into actionable recommendations that inform product direction.

• Partner across teams to deliver high-quality experiences. Collaborate with Compliance and Security to ensure solutions meet regulatory requirements without sacrificing usability. Lead design reviews, communicate design rationale with clarity, and remain engaged through implementation by reviewing builds, resolving edge cases, and advocating for design quality.

• Mentor and elevate the design team. Share mobile UX expertise with teammates, mentor junior designers, and help cultivate strong design practices across the broader Product organization.

What Makes You a Great Fit

You don't need to check every box — but this role will feel energizing if you:

• Love solving complex user experience challenges for mobile products.

• Think in systems and enjoy creating intuitive, scalable experiences.

• Balance user needs, business goals, and technical constraints with confidence.

• Collaborate naturally with cross-functional teams and communicate design decisions with clarity.

• Are curious, research-driven, and enjoy validating ideas with real users.

• Embrace new tools and technologies—including AI—to improve your design process.

• Sweat the details while keeping the bigger picture in mind.

We Do Have A Few Requirements To Check

• Bachelor's degree required.

• 5–7+ years of UX design experience, including designing native mobile applications (iOS and/or Android).

• Portfolio demonstrating end-to-end mobile UX work on complex, task-based products, particularly those involving workflow optimization, information hierarchy, or high-stakes user decision-making.

• Experience contributing to design systems and partnering closely with engineering teams.

• Advanced proficiency in Figma, including components, variants, and prototyping.

• Comfortable and have the ability to travel up to 15% for team meetings, client visits, and company off-sites.

Where You'll Work

This is a remote position open to candidates located within the United States. Occasional travel (up to 15%) is expected for team meetings, client visits, and company off-sites.

Why [REDACTED]

[REDACTED] is on a mission to make healthcare more human, connected, and efficient. Our SaaS platform powers digital check-in and engagement for healthcare organizations nationwide—helping patients feel informed and providers work smarter.

We're proud to be:

• A five-time Modern Healthcare Best Places to Work winner

• Recognized on the Bloomberg Gender Equality Index

• Deeply committed to inclusion, growth, and employee experience

Compensation & Rewards

• Total Cash Compensation for U.S.-based employees range from $135,000-$150,000, inclusive of base salary and variable incentive, and is dependent on qualifications.

• In addition, [REDACTED] offers a comprehensive Total Rewards package designed to support your whole life — not just your work

If you're excited by the idea of shaping meaningful healthcare experiences — and want a role where your ideas, relationships, and creativity truly matter — we'd love to meet you.

Who We Are:

At [REDACTED], we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

[REDACTED] cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, [REDACTED] could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements

• Competitive compensation

• Flexible PTO + 8 company holidays

• Monthly reimbursement for cell phone + internet + wellness

• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada

• Variety of insurance coverage for people (and pets!)

• Continuing education and professional certification reimbursement

• Opportunity to join an Employee Resource Group. Learn more here: [REDACTED]

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.