Senior UX Designer
About this role
- [REDACTED] is seeking a Senior UX Designer to help define the operational workflows and end-to-end user experiences surrounding our humanoid robots
- You will focus on defining and improving workflows that span physical interaction, operational processes, onboarding, deployment, servicing, training, and other human touchpoints surrounding the robot experience
- Reporting to the Director of UX, you will partner closely with Product, Industrial Design, Research, and Engineering teams to help shape how users understand, interact with, deploy, and work alongside robotic systems in real-world environments
- This role requires strong systems thinking, service and workflow design skills, and the ability to create clarity within complex and evolving operational environments
- Define operational workflows and end-to-end user experiences surrounding humanoid robot deployment, onboarding, servicing, maintenance, training, and day-to-day operation
- Design and map user journeys, workflow definitions, interaction flows, and operational concepts across physical and digital touchpoints
- Collaborate closely with Product, Industrial Design, UX Research, and Engineering teams to define human-centered operational experiences
- Help shape interaction moments that influence trust, communication clarity, user mental models, and robot legibility within real-world environments
- Translate ambiguous requirements, technical constraints, and operational needs into actionable workflow definitions and experience concepts
- Create design artifacts including workflow maps, storyboards, behavioral definitions, prototypes, and future-state concepts
- Contribute to evaluative and generative research efforts by helping identify workflow assumptions, operational risks, and opportunities for improvement
- Collaborate with UX Research to better understand user behaviors, operational needs, and experience quality across deployment and usage scenarios
- Work effectively in a fast-moving environment where workflows, product requirements, and operational assumptions may evolve rapidly as robotic systems mature
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