Senior Service Designer - 12-Month FTC

End Date

Thursday 22 October 2026

Salary Range

£61,344 - £68,160

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

.

Job Description

JOB TITLE: Senior Service Designer - 12 Month FTC

SALARY: £61,344 - £68,160

LOCATIONS: Manchester, Cardiff or Bristol

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

We’re looking for an experienced Service Designer to join our Transport design team We’re looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You’ll create engaging, readable, accessible content that gives our customers great digital experiences.

Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.

Shape pivotal initiatives ensuring we’re led by colleague, customer and market insight when creating or enhancing our propositions and services.

Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

Communicate with colleagues to manage…