Senior Product Designer – Customer Success
About this role
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📋 Description
- Shape end-to-end delivery and post-purchase experience
- Own UX of AI-augmented support experience
- Decide on priority problems to solve backed by customer understanding
- Collaborate across squads to maintain coherent experience
- Balance customer needs with partner delivery capabilities
🎯 Requirements
- 5+ years of experience designing intuitive digital products.
- Experience working in ambiguous spaces.
- Use of AI to enhance work quality.
- Experience designing across complex systems or partners.
- Ability to challenge constraints for customer benefit.
- Data or research-driven decision making.
- Presentation and defense of design decisions.
- Collaboration with product and engineering teams.
🏖️ Benefits
- Dedicated learning budget for personal growth
- Private sessions with mental health experts
- Internal workshops for skill development
- Flexibility in remote work options
- Enjoy office weeks for team-building events
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