Senior Experience Researcher

Why [REDACTED]? We'retheexperience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At [REDACTED], you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• [The work we do and the innovation we drive][REDACTED]
• [Our values of share, care and dare][REDACTED]
• [A workplace culture that fosters creativity, diversity and autonomy][REDACTED]
• [Our borderless, global framework, which enables seamless collaboration][REDACTED]

The role

We're looking for an experienced Senior Experience Researcher to join a multi-disciplinary agile team to help deliver rapid but great-quality experiences for users.You will apply best practice in facilitating research interviews, usability tests and client workshops. You will plan ongoing user research programmes and define information architecture and interaction design solutions.You will aim to continually improve the user experience and aid the user in achieving their primary outcomes simply, while always thinking about how to add delight. As a result you build trust with your clients. You enjoy engaging with users and project partners to understand the product's context, and synthesise your findings into easily-digestible and memorable formats for the product team.You'll also be encouraged and supported in contributing to our Design Practice.

About our Design team

As part of the team, you'll be working on products and services for some of the world's most influential companies. UX Researchers, through to Product and Motion Designers, work in dedicated teams; anyone who has worked at a startup or in a product company will feel right at home. We are involved from planning and strategy through to execution, being an advocate for the user every step of the way. You'll help the team to make informed design decisions, placing the needs of the user and the business at the centre of every piece of work.

Designers at [REDACTED] are:

• Designing, prototyping, and building products and services used by people every day.
• Confident using Figma, Miro, Adobe CC suite, and a variety of prototyping tools.
• Client-facing, driving the presentation of the team's latest design work.
• Inquisitive and eager to continuously improve and learn.
• Collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level.
• Experienced in agile methodologies and software development practices.
• Actively involved in growing the team by finding and attracting talent.

Role responsibilities

• Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges.
• Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design.
• Develop experience maps, service blueprints, and user journeys to communicate insights and define areas of opportunity.
• Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope.
• Translate discovery insights into compelling design concepts, prototypes, and recommendations.
• Advocate for human-centred design, influencing stakeholders and ensuring design decisions are backed by evidence.
• Facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early.
• Define and document design principles and frameworks that guide the overall experience.
• Support usability testing, iteration, and refinement of experiences based on user feedback.
• Mentor junior designers and contribute to the continuous evolution of our design practice.
• Are a master of your craft, eager to take on tasks you've not tried before.
• Can evidence exposure to AI, automation, or emerging technologies within experience design.
• Are the gatekeeper for the quality of the products you work on.
• Encourage product teams to experiment with new ways of working.
• Explore new ways of generating ideas, bringing them to life and sharing them.
• See the big picture and give user/business context for design decisions.
• Use experience and client knowledge to spot and resolve problems.
• Up for challenging conversations if needed to get to the best product.
• Represent [REDACTED] publicly by participating in talks, events and conferences.

About you

You're primarily focused on user-centred design, applying your abilities in facilitation, user research, interaction design, information architecture and user testing – amongst others. You'll enjoy engaging with users and project partners to understand the product's context, and synthesize your findings into easily digestible formats for your team

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At [REDACTED], we're intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. [Explore our Diversity & Inclusion site][REDACTED] to see how we're creating a more equitable [REDACTED] for all.

The benefits

This is a position based in Portugal.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Please share examples of your work as PDFs or online case studies with your application. We're interested in the activities you go through as you research, test, and present your thinking and conclusions. For example; use of data, interviews, workshops, sketches, concepts, flows, experience maps, prototypes, etc. 'Finished' visual designs are not the only focus here. All supplied examples will be handled in complete confidence.

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About [REDACTED]

[REDACTED] is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L'Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At [REDACTED], we don't just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what's next? Join us.

Originally posted on [REDACTED]