Senior Content Designer

Overview

About Us:

[REDACTED] is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. At [REDACTED], we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway, etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses.

About this role:

As a Senior Content Designer at [REDACTED], you’ll craft clear, engaging content that guides users through our financial products. You’ll collaborate with product, design, and engineering teams to enhance user experiences across platforms. Your responsibilities include writing UI copy, ensuring tone consistency, and complying with legal standards. You’ll play a key role in shaping our brand voice, adapting content for different markets, and contributing to a seamless customer journey. This is a great opportunity to make a lasting impact on how users interact with [REDACTED]’s services.

Responsibilities:

• Conduct qualitative and/or quantitative customer research and validate content design.
• Own the POV of the features, products, branding.
• Collaborate with designers, product managers, and engineers on framing the products/features to achieve business outcomes and communicate with users with storytelling.
• Edit app copy with UX guidance for UI designers to get the best customer flow journey.
• Deliver UX writing in the product across platforms and customer touch points.
• Write and edit user-focused content, including UI text, labels, and instructional copy that guides users through complex services.
• Act as a tone of voice consultant within [REDACTED] to provide guidance across all communications.
• Understand different language styles in translation for all our markets.
• Participate in the creative process from concept to completion, providing insights and recommendations.
• Work closely with the legal and regulatory teams to ensure all content complies with industry standards and regulations.

Experience & Background:

• Bachelor’s degree in English, Communications, Journalism, or a related field.
• Minimum of 3 years of experience as a UX writer or copywriter.
• Extensive professional copywriting experience in-house or agency as demonstrated in a portfolio.
• Fintech or tech industry experience preferred.

Skills & Competencies:

• Demonstrated ability to write clear and engaging content for a variety of digital products and platforms.
• Strong understanding of UX design principles and how content influences user behavior and interaction.
• Familiarity with SEO best practices.
• Familiarity with Agile project management tools like Workfront and design software like Figma.
• Excellent collaboration and communication skills, with the ability to build relationships with teams and senior leaders across the business.
• Detail-oriented with strong organizational skills, high reliability on delivery deadlines, and the ability to manage multiple projects simultaneously.

What Success Looks Like in This Role:

• Seamless end-to-end customer flow journeys enabled by clear, intuitive, and accessible UI copy across all product touchpoints.
• Consistent application of brand voice and tone across all product lines and regional market translations.
• Strong cross-functional alignment with design, product, engineering, and legal teams to ship compliant, user-centered features efficiently.
• Measurable improvement in product usability and adoption driven by validated user research and strategic content design decisions.

Why Join Us?

• Cultivate your career in an environment dedicated to a culture of innovation, teamwork, and growth.
• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

1. A preliminary phone call with one of our recruiters
2. A technical interview with the hiring manager
3. A panel technical interview.
4. A behavioural and technical interview with a member of the Executive team.

[REDACTED] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Tagged as: AI, senior

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