Product Designer – Contractor

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📋 Description

• Craft design solutions for complex user and business problems using an outcome-driven design approach.
• Design at the various stages of the product innovation cycle: sketches, concepts, interactive prototypes, end-to-end product interface designs.
• Own the end-to-end product design process; including client management, workshop facilitation, discovery, strategy, UI design, and deliverable hand-off.
• Develop artifacts and tools that can communicate decisions and facilitate change at large-scale organizations: customer journeys, user flows, scenarios, wireframes, functional prototypes, through to high-fidelity designs.
• Work cross-functionally with agile multidisciplinary teams, leading and facilitating the design process through internal discussions and working sessions to reach alignment on understanding user needs.
• Bring empathy, creativity, and a constructive highly collaborative mindset to deliver exceptional design experiences, both in look and function, and craft great client experiences.
• Support UX research activities, including workshops, user interviews and usability testing to inform design decisions.
• Synthesize multiple inputs and feedback sources to make sense of complex subject matter, and to create cohesive, compelling narratives, visions and designs.
• Apply a deep understanding of interaction design, IA and visual design fundamentals.
• Understand the technology and business landscapes that opportunities exist within to map product features directly to business outcomes and customer/user goals.
• Advocate for accessibility and inclusivity in digital service design, ensuring compliance with WCAG and government accessibility standards.

🎯 Requirements

• 3-5+ years of experience in Product Design
• Experience in a consulting or digital innovation agency environment
• Experience designing for government services, healthcare, enterprise software, or complex systems
• Strong product thinking with a user-centered approach
• Experience working with design systems for large-scale digital products
• Experience delivering exceptional user experiences that apply design thinking, or human-centered design approaches to incorporate user needs into design processes, ideas, solutions and service improvements
• Experience exploring multiple design solutions to a given problem or feature, and communicating those solutions visually through sketches, user flows, wireframes, functional prototypes, and/or high-fidelity designs, as necessary
• Proficiency in design and collaboration tools such as Figma, Axure, Adobe XD, Sketch, Miro and similar and a willingness and ability to learn new software as required
• Experience with leveraging AI-assisted tools and methodologies to drive new ways of working and thinking
• Strong understanding of Agile methodologies, Lean UX, and iterative design processes with the ability to systematically move from open-ended challenges to well‑reasoned solutions
• Experience working collaboratively in cross-functional teams in fast-paced, agile environments
• Strong ownership of your own design process with a solution oriented mindset to maintain forward momentum and drive results
• Knowledge of accessibility standards (WCAG 2.1+), usability best practices, and inclusive design principles
• Strong written and verbal communication skills, with the ability to present and defend complex ideas and design decisions with diplomacy and clarity
• Continuous learning mindset, staying updated on industry trends and emerging technologies
• Strong time management and organisation skills with a demonstrated ability to prioritize and manage multiple tasks in a deadline-driven environment
• Comfort with ambiguity and an adaptive mindset that allows you to remain productive and grounded in evolving contexts.

🏖️ Benefits

• Flexible work arrangements
• Professional development

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