Lead UX/UI Designer - North Wrap Platform

This is a Lead UX/UI Designer - North Wrap Platform role with [REDACTED] based in Melbourne, VIC, AU

== [REDACTED] ==

Role Seniority - senior

More about the Lead UX/UI Designer - North Wrap Platform role at [REDACTED]

If you live in Australia or New Zealand, you've likely heard of [REDACTED]. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact

We have an exciting opportunity to drive, lead and deliver intuitive, adviser facing digital solutions across the North platform and customer mobile app. Focusing on high quality B2B experiences, you will own the end-to-end design of a new, market-first digital initiative, ensuring solutions align with our strategic objectives and meet the needs of financial advice businesses, advisers, and their clients. *This opportunity is for a 12 month fixed term contract with view to go permanent at the end of the term.

Operating with a high degree of autonomy, you will lead UX/UI delivery across multiple value streams while coaching and mentoring designers and influencing cross functional stakeholders to achieve shared outcomes.

With a strong customer first mindset, you will ensure design activities are embedded into delivery plans, lead the execution of design work, and support successful implementation through close collaboration with product, technology and delivery teams. You will also play a key role in evolving and embedding our design systems, standards and processes, championing best practice and ensuring consistent adoption across design, development and broader stakeholder groups. Provide ongoing input into the development and embedment of our design systems & processes. Champion our customer-first design system adoption and ongoing governance. Coach and mentor other team members and cross-functional teams. Lead UX/UI activities and oversee the end-to-end design process across multiple product value streams and development squads. Support planning, development, testing, change management and go-to-market activities. Conduct user research & usability testing. Map/optimize journeys and mitigate experience risks.

Develop wireframes and high-fidelity interactive prototypes around financial adviser and customer needs.

Support planning, development, testing, change management and go-to-market activities. Ensure accessibility, governance, and risk management compliance

What you will bring to the team

Ideally, you will bring the following experiences to this role: 8+ year's design experience in relevant a professional role and working across a busy, customer/client service orientated team environment and/or financial service industry and driving a cooperative, high performance culture 5+ yrs experience and a component understanding of wealth management and end-to-end business operations Appropriate tertiary qualifications or preparedness to undergo studies in design, business or finance desirable Proven ability to work in an agile, flexible environment

You'll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find [REDACTED] quite liberating.

Why we think you'll love working at [REDACTED]

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes [REDACTED] such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at [REDACTED]. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the [REDACTED] team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what's outlined 🟢

Key Responsibilities

• 🚀 Leading UX/UI delivery
• 📊 Conducting user research
• 📐 Developing prototypes

Key Strengths

• 🎨 UX/UI design
• ⚡ Agile methodology
• 🔍 User research
• 💰 Financial services knowledge
• 👩‍🏫 Coaching and mentoring
• 🛠️ Design systems expertise

A Final Note: This is a role with [REDACTED] not with [REDACTED].