Lead Product Designer

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📋 Description

• Own the design vision for an area of [REDACTED], and be accountable for how it lands across the customer journey, internal tools, and data visualisation.
• Balance AI automation with human expertise. You'll map out exactly where AI handles the heavy lifting (like data gathering, document reading, etc.) and where our human experts step in, making the customer journey faster while maximizing advisor judgment.
• Build advisor tooling that actually gets used. You'll design the mid-call co-pilots, consoles, and dashboards that our teams rely on every day. Success here means stripping out admin effort and driving real adoption, not just adding more screens.
• Reshape the end-to-end mortgage journey. From initial fact-finding to long-term retention, you'll untangle workflows to clear out real operational bottlenecks and lift conversion, applying automation where it matters rather than in isolated steps.
• Set the bar. What you ship becomes the reference for what good looks like here.
• Drive AI strategically. This is both in how the team works (we build prototypes, live dashboards, and our design system with Claude Code) and what we put in front of customers and advisers.
• Help shape and steward our design system as it grows.

🎯 Requirements

• 8+ years in product/UX design, with a track record at senior IC level in SaaS or a genuinely complex product.
• Breadth across UX, service, content and interaction design. A pure UI specialist would be underused here.
• At home in operational and internal-tools territory - you don't see it as the consolation prize.
• AI-fluent, in how you work and in your view of what's worth building.
• Commercially fluent - you understand how a mortgage business makes money and let it shape your trade-offs.

🏖️ Benefits

• Remote working, with up to 30 days a year working from anywhere in the world
• 25 days holiday plus bank holidays (up to 28 with service), a birthday half-day and a day off for moving house
• Pension via [REDACTED], enhanced parental pay, sick pay and sick pay insurance
• Subsidised private medical, critical illness cover, death in service and the [REDACTED] wellness programme
• Company social events, compassionate leave and long service awards up to £7,000

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