IxDF Certificate of Completion

Journey Mapping

The Interaction Design Foundation (IxDF) hereby certifies that the IxDF Course Certificate (ID #2f34f812-d034-4bf1-85ab-62a89a6a5206) has been conferred upon Kevin Lefeuvre with a Top 10% Course Taker Distinction in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex. View Course Curriculum.

This document serves as the official record of the above credential. Third parties may reference the certificate ID to verify its authenticity. The Interaction Design Foundation maintains permanent records of all credentials issued.

Verified Competencies Demonstrated by Kevin Lefeuvre

By completing this curriculum to the standards of the IxDF Educational Codex, Kevin Lefeuvre has demonstrated mastery of how to:

Produce experience maps, customer journey maps, and service blueprints that uncover product expansion opportunities, expose friction in the customer experience, identify high-value touchpoints, and connect customer-facing experience to backstage operations.
Select the right type of journey map for the business problem at hand.
Run journey mapping projects efficiently by choosing the right process for the situation (Map It Last, Map In the Middle, or Rapid Mapping) based on the depth of insight needed, time restrictions, and which stakeholders are available.
Read and critically evaluate journey maps at three levels of sophistication to interpret existing artifacts, judge their accuracy, and improve them for stronger decision-making.
Conduct both problem space and solution space research to ground design decisions in either fresh market opportunities or validated customer pain points.
Plan and run journey mapping workshops end-to-end, including specific facilitation techniques like dot voting, Roman consensus, and prioritization matrices for turning insights into prioritized action.
Facilitate Perspective Grid workshops that turn raw research and diverse stakeholder input into a structured, story-driven foundation for design strategy.
Diagnose the gap between current and ideal customer experiences and translate that gap into a documented list of specific opportunities for improvement.
Strengthen journey maps with narrative elements, qualitative and quantitative data, and visual artifacts.
Convert design ideas into structured experiments with SMART goals, clear hypotheses, and measurable success criteria, enabling fast learning and reducing the risk of low-value "zombie" projects.
Use personas effectively to build team empathy and decision-making alignment.
Build lightweight prototypes and run hallway tests to validate ideas.
Drive internal alignment by coordinating cross-functional teams, and external alignment by ensuring products and services match real customer needs.
Navigate organizational politics during journey mapping.
Keep journey maps alive as living documents: assign data owners, refresh maps after each experiment, and let new findings feed the next cycle of work.

Kevin Lefeuvre

UX/UI · Hardware Interaction · Industrial Design

Weimar, Germany

IxDF Local Leader distinction: Local Leader of an IxDF Local Group
IxDF Community Leader distinction: Awarded for serving as an influential IxDF community leader
IxDF Top 10% Course Taker distinction: Completed an IxDF course with a score of 90%
IxDF Meetup Organizer distinction: Organized meet-up(s) for an IxDF Local Group
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Certificate Verification

Share this permanent link to verify the authenticity of this credential:

https://ixdf.org/members/kevin-lefeuvre/certificate/course/2f34f812-d034-4bf1-85ab-62a89a6a5206

IxDF Distinctions

Distinctions are conferred upon Kevin Lefeuvre in formal recognition of their notable achievements and
contributions, as stipulated by the IxDF Educational Codex.

IxDF Certified Course Completer

IxDF Community Leader

IxDF Local Group Member

IxDF Local Leader

IxDF Master Class Learner

IxDF Meetup Organizer

IxDF Top 10% Course Taker

Certificates Earned
by Kevin Lefeuvre

IxDF Course Certificates are awarded to Kevin Lefeuvre in formal recognition of completing evidence-based curricula taught by industry leaders, to the standards established by the IxDF Educational Codex.

Certificates Earned
by Kevin Lefeuvre

Object-Oriented UI Design: Build Interfaces Users Love

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AI for Designers

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Journey Mapping

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IxDF Master Class Certificates Earned

IxDF Master Class Certificates are awarded to Kevin Lefeuvre in formal recognition of their attendance and ongoing commitment to learning from industry leaders.

Conversation Design: Practical Tips for AI Design

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Human-Centered Design for AI

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How to Elevate the User Experience of AI with Design Patterns

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AI for Design Systems: How to Stay Ahead and Lead

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The AI Playbook: How to Capitalize on Machine Learning

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Get Ahead in Product Design with AI

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IxDF Membership Certificate

This IxDF Membership Certificate (ID #mc_kevin-lefeuvre) has been issued to Kevin Lefeuvre in formal recognition of their membership of the Interaction Design Foundation (IxDF).

The authenticity of this membership certificate can be verified on this permanent link.

Certificate of Membership – Kevin Lefeuvre

IxDF Certificate of Completion

Journey Mapping