Santiago of Chile, Chile
Alexis Brantes Rodríguez
Head of Consumer Neuroscience Insights at Interaction Design Foundation INC
SUSPENDIDO - - - - - IxDF SCL - User Experience y Customer Experience: 2 visiones sobre la experiencia
- Date and time
- Location
- Santiago of Chile, Chile
About the Meetup
Hola a tod@s,
Debido a la compleja situación actual, la charla: “User Experience y Customer Experience: 2 visiones sobre la experiencia”, programada para este miércoles 23 de octubre, se cancela hasta que las condiciones de seguridad sean las adecuadas para reagendarla.
En cuanto tengamos novedades sobre la nueva fecha, se la informaremos.
Muchas gracias por su comprensión.
Saludos,
Equipo Organizador
En este Local Meeting #46 continuamos celebrando el CXDAY, motivo por el cual nos centraremos a hablar sobre la Experiencia en sí, abordada desde la de clientes como la de usuario con 2 destacadas empresas que operan en Chile: Movistar y Everis.
La jornada será abierta por Marisa Cozak (LinkedIn), Directora de Experiencia de Clientes en Movistar Chile, quien nos hablará sobre "Ganando la confianza de nuestros clientes", donde abordará el cómo conocer los insigths de los clientes para brindarles la mejor experiencia. Escuchar lo que nos dicen directamente y también lo que logramos conocer a través de las herramientas digitales que “los entienden”. Veremos ejemplos de herramientas y cómo utilizarlas para la mejora.
Por otro lado, Carolina Sandoval (LinkedIn), UX Lead en Everis Chile nos hablará sobre "User Experience en Everis Chile", donde nos contará sobre la particular visión que tiene la empresa en Chile y cómo abordan sus problemáticas día a día, pues tienen dimensiones tan interesantes como aplicar UX en Digital Transformation (Fintech/Banca, Aerolíneas, Energía, Sector Público), Agile Dual Track y research.
En este 10mo evento del año vamos a conocer cómo ambas empresas enfrentan el desafío de entregar la mejor vivencia posible en Experiencia de Usuario y Customer Experience.
Como en todos los encuentros mensuales del Interaction Design Foundation Chile y Movistar, la sesión nos deja un accionable; una visión sobre las mejores practicas en transformación digital, insight sobre mejora de relaciones y por supuesto, una experiencia de aprendizaje continuo co-creado entre los asistentes y sus preguntas.
Esperamos que esta sesión, la Nº 46 de IxDF en Chile, sirva para abrir los horizontes de la disciplina, expandir criterios y fomentar el intercambio de experiencias en el área de interacción ubicua e intangible, tanto en productos como servicios.
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Why Join
Meet people who love design as much as you do. Together we learn new skills, grow our networks, and discover new job opportunities.
Questions? We've Got Answers
What is an IxDF Local Group and why should I join one?
What is an IxDF Local Group and why should I join one?
An IxDF Local Group connects you with people in your city who are building and applying design skills in their work. Together, you'll strengthen your craft, expand your network, and put theory into practice.
IxDF Local Groups meet regularly in person at cafés, company offices, or creative spaces to share ideas, give feedback, run workshops, and learn from each other. Many groups also organize IxDF Design Dinners, where the conversation goes deeper over a meal. These aren't just social events. Members find collaborators, clients, job leads, and future teammates through them.
You'll also have access to a private online forum where you can get career advice, honest feedback, and support from people who understand the work.
You don't need to have a "designer" title to join. If you care about how design shapes products, careers, and organizations, you belong here.
Join and you'll discover new skills, explore job opportunities, and build relationships with people who understand the power of great design.
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What goes on in an IxDF Local Group?
What goes on in an IxDF Local Group?
Your IxDF Local Leader organizes meetups based on what members want most. As an IxDF member, you can also plan and create your own meetups. Sessions range from hands-on and structured to relaxed and informal.
Some examples of what you'll find:
Presentations from local designers, followed by Q&A
Lightning talks where members share lessons learned from real projects
Workshops where you work through a real design challenge together
Portfolio reviews where you get honest, practical feedback
Coffee meetups and design dinners with open conversations about where the industry is heading
Any member can propose, organize and post a meetup. You don't have to wait for your Local Leader to take the initiative.
What stays consistent is the people. You'll find designers and professionals who ask good questions, share what they know, and show up for each other between meetups too.
I'm not even a designer. Should I still join an IxDF Local Group?
I'm not even a designer. Should I still join an IxDF Local Group?
Yes, absolutely!
Design skills make you more effective in any role. Product managers, developers, marketers, researchers, and founders all work better when they understand how to think like a designer.
IxDF Local Groups reflect that. Members come from all kinds of professional backgrounds, not just design. What they share is an interest in how design shapes products, decisions, and careers.
You'll fit right in regardless of your background.
You don’t need to be a designer to have a seat at the table. IxDF Pune
Curiosity and good coffee are the only requirements. IxDF Santo Domingo
From designers to business thinkers, every voice adds value. IxDF Bordeaux
You don’t need to be a designer to think creatively. IxDF Chennai
Everyone here learns from each other and grows together. IxDF Salvador
Get a Place To Belong.
Meet the Right People
In a world that's getting more artificial and competitive, IxDF brings the heart back, so you never have to face the job market alone.
Learn together, get mentored, find your next job, and build friendships that grow your career.
