En este Local Meeting #45 nos centraremos en el CX DAY SCL 2019, realizado por 3er año por la consultora Posmo CX Consulting & Research y el CXPA. http://posmo.cl/cxday2019/
En esta versión contaremos con la participación de Claudio López (LinkedIn), Director del Centro de Experiencias y Servicios de la Universidad Adolfo Ibáñez (CESUAI), quienes lideran la conferencia más importante de experiencia de clientes de la región en los últimos 5 años. Claudio nos contará sobre "Las competencias necesarias para el futuro del CX" en la región. Puedes agregarlo a tu LinkedIn aquí.
También tendremos a Mariella Corsi (LinkedIn), Gerente CRM y Proyectos de clientes, Calidad de servicios. Ella nos hablará sobre "El impacto de la comunicación en la experiencia de clientes". Su amplia experiencia será muy valiosa para quienes buscan mejorar la experiencia que le ofrecen a sus clientes.
Alexis Brantes (LinkedIn), Máster en Neurociencias, Service Designer en SURA A.M. y ACII Researcher en UserEmotion.com, quién además es nuestro Continent Manager de América del Sur, nos contará sobre cómo integrar "Emotion-Driven Design en la modernidad líquida".
______ En este 10mo evento del año vamos a conocer cómo las empresas enfrentan el desafío de la transformación digital, así como ellos integran perfiles multidisciplinarios en sus equipos, entre ellos, los roles de Experiencia de Usuario, Service Design y Customer Experience.
Como en todos los encuentros mensuales del Interaction Design Foundation Chile y Movistar, la sesión nos deja un accionable; una visión sobre las mejores practicas en Experiencia de Clientes (CX), Diseño de Servicios (SD) y Experiencia de Usuario (UX), así como nos ofrecen una actualización de las tendencias de la industria del Customer Experience (CX).
Esperamos que esta sesión, la Nº 45 de IxDF en Chile, sirva para abrir los horizontes de la disciplina, expandir criterios y fomentar el intercambio de experiencias en el área de interacción ubicua e intangible, tanto en productos como servicios.
Hi all! Please use this discussion thread to discuss IxDF SCL - CXDAY SCL 2019 held on Oct 2, 2019. Feel free to ask questions about the place, date and time, agenda of the meeting, or anything else.
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Meet people who love design as much as you do. Together we learn new skills, grow our networks, and discover new job opportunities.
Join us to make lifelong friendships over coffee and a shared love of design! ❤️
Questions? We've Got Answers
What is an IxDF Local Group and why should I join one?
An IxDF Local Group is a meeting point for people with a passion for design in your city.
You don't need to be a designer, just passionate about great design and how it can improve your work and career.
Meetups are the heartbeat of IxDF Local Groups, whether we meet at a café, a creative space or a local company. There's nothing quite like the magic of meeting face-to-face to share ideas and inspiration.
We also host regular IxDF Design Dinners, where we enjoy great food and help each other learn and grow. Even a simple coffee meetup in a café can ignite collaborations and friendships that last a lifetime.
You'll also have a private and exclusive online forum where you can openly get help and career advice.
Simply put, we learn together and smile together.
You'll expand your career network, discover new skills, explore job opportunities, meet potential clients, or even find your next dedicated team member when you join an xDF Local Group.
Remember: Your network is your net worth.
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What goes on in an IxDF Local Group?
Your IxDF Local Group is led by an IxDF Local Leader and serves as a vibrant hub where you can network, learn and grow.
Here's what you can expect:
A community of professionals from all walks of life, who share a passion for great design and how it can benefit their career, their company, and society in general.
Meetups are the heartbeat of IxDF Local Groups, whether we meet at a café or a creative space. There's nothing quite like the magic of meeting face-to-face to share ideas and inspiration.
We also host regular IxDF Design Dinners, where we enjoy great food and help each other learn and grow. Even a simple coffee meetup in a cafe can ignite collaborations and friendships that last a lifetime.
You don't have to be a designer, just passionate about great design and how it can improve your work and career. Design skills make you valuable - in any job and any industry.
You'll also have a private and exclusive online forum where you can openly get help and career advice.
We help each other find new career opportunities and jobs.
We also host more formal workshops to share knowledge and learn from each other, e.g., case studies, success stories and practical experiences.
We have ongoing conversations about current design topics and local opportunities, which can help you stay ahead of industry developments and identify career opportunities.
And lastly, peer-led sessions focused on specific design challenges that will help you build expertise and sharpen your problem-solving skills.
In other words, we learn together and smile together. We lift each other up.
I'm not even a designer. Should I still join an IxDF Local Group?
Yes, absolutely!
IxDF Local Groups are for everyone, regardless of your professional background.
Design skills make you valuable. In any job and any industry. That's why our IxDF Local Groups are not just for professional designers. They're communities of professionals from all walks of life, who share a passion for great design and how it can benefit their career, their company, and society in general.
No matter what your job currently is, you'll find a supportive community to connect and grow with.
Each meetup is a chance to grow, learn, and connect with passionate professionals like yourself. Even small gatherings create big opportunities for personal and professional growth.
You don’t need to be a designer to have a seat at the table. IxDF Pune
Curiosity and good coffee are the only requirements. IxDF Santo Domingo
From designers to business thinkers, every voice adds value. IxDF Bordeaux
You don’t need to be a designer to think creatively. IxDF Chennai
Everyone here learns from each other and grows together. IxDF Salvador
In a world that's getting more artificial, lonely, and competitive, IxDF brings the heart back.
We're a community with heart and soul, so you never have to face the job market alone. At IxDF, we lift each other up, learn together, and spark friendships that grow your career.
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IxDF Zagreb
IxDF Accra
IxDF Oslo
IxDF Santo Domingo
IxDF Stockholm
IxDF Quebec
IxDF London
You don’t need to be a designer to have a seat at the table. IxDF Pune
Curiosity and good coffee are the only requirements. IxDF Santo Domingo
From designers to business thinkers, every voice adds value. IxDF Bordeaux
You don’t need to be a designer to think creatively. IxDF Chennai
Everyone here learns from each other and grows together. IxDF Salvador
