IxDF SCL - CXDAY SCL 2019

Date and time
Location
Santiago of Chile, Chile

About the Meetup

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En este Local Meeting #45 nos centraremos en el CX DAY SCL 2019, realizado por 3er año por la consultora Posmo CX Consulting & Research y el CXPA. http://posmo.cl/cxday2019/

En esta versión contaremos con la participación de Claudio López (LinkedIn), Director del Centro de Experiencias y Servicios de la Universidad Adolfo Ibáñez (CESUAI), quienes lideran la conferencia más importante de experiencia de clientes de la región en los últimos 5 años. Claudio nos contará sobre "Las competencias necesarias para el futuro del CX" en la región. Puedes agregarlo a tu LinkedIn aquí.

También tendremos a Mariella Corsi (LinkedIn), Gerente CRM y Proyectos de clientes, Calidad de servicios. Ella nos hablará sobre "El impacto de la comunicación en la experiencia de clientes". Su amplia experiencia será muy valiosa para quienes buscan mejorar la experiencia que le ofrecen a sus clientes.

Alexis Brantes (LinkedIn), Máster en Neurociencias, Service Designer en SURA A.M. y ACII Researcher en UserEmotion.com, quién además es nuestro Continent Manager de América del Sur, nos contará sobre cómo integrar "Emotion-Driven Design en la modernidad líquida".

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En este 10mo evento del año vamos a conocer cómo las empresas enfrentan el desafío de la transformación digital, así como ellos integran perfiles multidisciplinarios en sus equipos, entre ellos, los roles de Experiencia de Usuario, Service Design y Customer Experience.

Como en todos los encuentros mensuales del Interaction Design Foundation Chile y Movistar, la sesión nos deja un accionable; una visión sobre las mejores practicas en Experiencia de Clientes (CX), Diseño de Servicios (SD) y Experiencia de Usuario (UX), así como nos ofrecen una actualización de las tendencias de la industria del Customer Experience (CX).

Esperamos que esta sesión, la Nº 45 de IxDF en Chile, sirva para abrir los horizontes de la disciplina, expandir criterios y fomentar el intercambio de experiencias en el área de interacción ubicua e intangible, tanto en productos como servicios.

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Meet people who love design as much as you do. Together we learn new skills, grow our networks, and discover new job opportunities.

Questions? We've Got Answers

What is an IxDF Local Group and why should I join one?

An IxDF Local Group connects you with people in your city who are building and applying design skills in their work. Together, you'll strengthen your craft, expand your network, and put theory into practice.

IxDF Local Groups meet regularly in person at cafés, company offices, or creative spaces to share ideas, give feedback, run workshops, and learn from each other. Many groups also organize IxDF Design Dinners, where the conversation goes deeper over a meal. These aren't just social events. Members find collaborators, clients, job leads, and future teammates through them.

You'll also have access to a private online forum where you can get career advice, honest feedback, and support from people who understand the work.

You don't need to have a "designer" title to join. If you care about how design shapes products, careers, and organizations, you belong here.

Join and you'll discover new skills, explore job opportunities, and build relationships with people who understand the power of great design.

What goes on in an IxDF Local Group?

Your IxDF Local Leader organizes meetups based on what members want most. As an IxDF member, you can also plan and create your own meetups. Sessions range from hands-on and structured to relaxed and informal.

Some examples of what you'll find:

  • Presentations from local designers, followed by Q&A

  • Lightning talks where members share lessons learned from real projects

  • Workshops where you work through a real design challenge together

  • Portfolio reviews where you get honest, practical feedback

  • Coffee meetups and design dinners with open conversations about where the industry is heading

Any member can propose, organize and post a meetup. You don't have to wait for your Local Leader to take the initiative.

What stays consistent is the people. You'll find designers and professionals who ask good questions, share what they know, and show up for each other between meetups too.

I'm not even a designer. Should I still join an IxDF Local Group?

Yes, absolutely!

Design skills make you more effective in any role. Product managers, developers, marketers, researchers, and founders all work better when they understand how to think like a designer.

IxDF Local Groups reflect that. Members come from all kinds of professional backgrounds, not just design. What they share is an interest in how design shapes products, decisions, and careers.

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