Contextual Customer Research ¿Cómo medir, interpretar y mejorar un servicio análogo y digital?
Ahora sí, último meetup del año antes del gran evento gran de Diciembre (pronto más novedades). Para aquellos que no se van a Floripa al ISA de este año tenemos un lindo plan. Este mes invitamos a Alexis Brantes y Pamela Donoso que vienen desde Chile para hablar sobre investigación y service design.
Pamela es Periodista, Licenciada en comunicaciones y diplomada en Comunicación Digital Estratégica. Posee más de 16 años de experiencia y Ha estado a cargo de desarrollo gráfico y apoyo directo en las áreas comerciales en experiencia de cliente. Es especialista en procesos BTL, campañas y estrategias de marketing inbound online e implementación de Redes Sociales.
Constructora de material metodológico y pedagógico sobre e-marketing y de experiencia de clientes para capacitaciones. Tiene amplios trabajos en el análisis de experiencia de clientes análogos y digitales. y técnicas y procesos de investigación ux, cx y arquitectura de información en desarrollo de productos digitales.
Alex es investigador en diseño con un foco en las conductas de las personas en diversos ambientes, para lo cual se ha especializado en Neurociencias, obteniendo las herramientas necesarias para comprender sus patrones de conducta e integrar ese conocimiento en procesos de Diseño Centrado en el Usuario, Diseño de Interacción, Customer Experience y Realidad Virtual Inmersiva. Su pasión lo llevó a ser nombrado Continent Manager of South America por el Interaction Design Foundation (Dinamarca), donde lidera los equipos de 7 países de América del Sur.
Sus conocimientos de Informática, Neurociencias, Psicología Cognitiva y Diseño, ha desarrollado un software para medir las emociones de los usuarios (www.useremotion.com (http://www.useremotion.com/)). Su trabajo ha sido expuesto en conferencias en Colombia, Chile, Argentina y España.
Alexis se desempeña como UX Strategist y Researcher on Affective Computing (Emotion Researcher) en Posmo CX Consulting & Research, Consultora donde lidera el equipo de investigación y define las estrategias de UX para cada proyecto de la consultora.
Stay active as a Local Leader, Country Manager, or Continent Manager for 3 or more years to be awarded this distinction.IxDF
Senior Leader distinction: Stay active as a Local Leader, Country Manager, or Continent Manager for 3 or more years to be awarded this distinction.
Take up the position of IxDF Country Manager to be awarded this distinction. IxDF Country Managers liaise with IxDF Local Leaders within their country to grow the IxDF Local Groups initiative.IxDF
Country Manager distinction: Take up the position of IxDF Country Manager to be awarded this distinction. IxDF Country Managers liaise with IxDF Local Leaders within their country to grow the IxDF Local Groups initiative.
Take up the position of Local Leader in an IxDF Local Group to be awarded this distinction.IxDF
Local Leader distinction: Take up the position of Local Leader in an IxDF Local Group to be awarded this distinction.
Become an IxDF Local Leader, Country Manager, or Continent Manager to receive this distinction. As a community leader, you help members grow, amplify design education, and shape the future of your local and global design community.IxDF
Community Leader distinction: Become an IxDF Local Leader, Country Manager, or Continent Manager to receive this distinction. As a community leader, you help members grow, amplify design education, and shape the future of your local and global design community.
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and 7 more IxDF Distinctions
Hi all! Please use this discussion thread to discuss IxDF Buenos Aires - Meetup Noviembre held on Nov 10, 2017. Feel free to ask questions about the place, date and time, agenda of the meeting, or anything else.
Share your knowledge and passion by writing posts or articles that link to IxDF resources with your referral code in the link. When 12 people join through your content, you earn this prestigious distinction. As an IxDF Educational Partner, you help grow the global design community, empower more people to succeed in their careers—and establish yourself as a leader in design education.IxDF
Educational Partner distinction: Share your knowledge and passion by writing posts or articles that link to IxDF resources with your referral code in the link. When 12 people join through your content, you earn this prestigious distinction. As an IxDF Educational Partner, you help grow the global design community, empower more people to succeed in their careers—and establish yourself as a leader in design education.
Share your knowledge and passion by writing posts or articles that link to IxDF resources with your referral code in the link. When 6 people join through your content, you earn this distinction. You'll help others grow their careers, make the world better through design—and show true thought leadership along the way.IxDF
Thought Leader distinction: Share your knowledge and passion by writing posts or articles that link to IxDF resources with your referral code in the link. When 6 people join through your content, you earn this distinction. You'll help others grow their careers, make the world better through design—and show true thought leadership along the way.
Complete an IxDF course with a score of at least 90% to be awarded this distinction.IxDF Top 10%
Course Taker distinction: Complete an IxDF course with a score of at least 90% to be awarded this distinction.
Complete 5 IxDF Courses to be awarded this distinction.IxDF Assiduous
Learner Award distinction: Complete 5 IxDF Courses to be awarded this distinction.
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and 3 more IxDF Distinctions
Hola Sebastián y resto de los integrantes de este grupo. Lamentablemente no pude concurrir al último Meetup pero espero hacerlo en los venideros. Aprovecho para saludarlos como nuevo integrante. Nos estamos viendo!
Take up the position of IxDF Country Manager to be awarded this distinction. IxDF Country Managers liaise with IxDF Local Leaders within their country to grow the IxDF Local Groups initiative.IxDF
Country Manager distinction: Take up the position of IxDF Country Manager to be awarded this distinction. IxDF Country Managers liaise with IxDF Local Leaders within their country to grow the IxDF Local Groups initiative.
Take up the position of Local Leader in an IxDF Local Group to be awarded this distinction.IxDF
Local Leader distinction: Take up the position of Local Leader in an IxDF Local Group to be awarded this distinction.
Become an IxDF Local Leader, Country Manager, or Continent Manager to receive this distinction. As a community leader, you help members grow, amplify design education, and shape the future of your local and global design community.IxDF
Community Leader distinction: Become an IxDF Local Leader, Country Manager, or Continent Manager to receive this distinction. As a community leader, you help members grow, amplify design education, and shape the future of your local and global design community.
Attending 10 IxDF Meetups shows you’ve built meaningful connections, contributed your voice, and become a recognized part of the IxDF community. This distinction honors your ongoing engagement and the real opportunities it creates for your growth, visibility, and impact.IxDF Connected Professional distinction: Attending 10 IxDF Meetups shows you’ve built meaningful connections, contributed your voice, and become a recognized part of the IxDF community. This distinction honors your ongoing engagement and the real opportunities it creates for your growth, visibility, and impact.
Meet people who love design as much as you do. Together we learn new skills, grow our networks, and discover new job opportunities.
Join us to make lifelong friendships over coffee and a shared love of design! ❤️
Questions? We've Got Answers
What is an IxDF Local Group and why should I join one?
An IxDF Local Group is a meeting point for people with a passion for design in your city.
You don't need to be a designer, just passionate about great design and how it can improve your work and career.
Meetups are the heartbeat of IxDF Local Groups, whether we meet at a café, a creative space or a local company. There's nothing quite like the magic of meeting face-to-face to share ideas and inspiration.
We also host regular IxDF Design Dinners, where we enjoy great food and help each other learn and grow. Even a simple coffee meetup in a café can ignite collaborations and friendships that last a lifetime.
You'll also have a private and exclusive online forum where you can openly get help and career advice.
Simply put, we learn together and smile together.
You'll expand your career network, discover new skills, explore job opportunities, meet potential clients, or even find your next dedicated team member when you join an xDF Local Group.
Remember: Your network is your net worth.
IxDF Zagreb
IxDF Accra
IxDF Oslo
IxDF Santo Domingo
IxDF Stockholm
IxDF Quebec
IxDF London
What goes on in an IxDF Local Group?
Your IxDF Local Group is led by an IxDF Local Leader and serves as a vibrant hub where you can network, learn and grow.
Here's what you can expect:
A community of professionals from all walks of life, who share a passion for great design and how it can benefit their career, their company, and society in general.
Meetups are the heartbeat of IxDF Local Groups, whether we meet at a café or a creative space. There's nothing quite like the magic of meeting face-to-face to share ideas and inspiration.
We also host regular IxDF Design Dinners, where we enjoy great food and help each other learn and grow. Even a simple coffee meetup in a cafe can ignite collaborations and friendships that last a lifetime.
You don't have to be a designer, just passionate about great design and how it can improve your work and career. Design skills make you valuable - in any job and any industry.
You'll also have a private and exclusive online forum where you can openly get help and career advice.
We help each other find new career opportunities and jobs.
We also host more formal workshops to share knowledge and learn from each other, e.g., case studies, success stories and practical experiences.
We have ongoing conversations about current design topics and local opportunities, which can help you stay ahead of industry developments and identify career opportunities.
And lastly, peer-led sessions focused on specific design challenges that will help you build expertise and sharpen your problem-solving skills.
In other words, we learn together and smile together. We lift each other up.
I'm not even a designer. Should I still join an IxDF Local Group?
Yes, absolutely!
IxDF Local Groups are for everyone, regardless of your professional background.
Design skills make you valuable. In any job and any industry. That's why our IxDF Local Groups are not just for professional designers. They're communities of professionals from all walks of life, who share a passion for great design and how it can benefit their career, their company, and society in general.
No matter what your job currently is, you'll find a supportive community to connect and grow with.
Each meetup is a chance to grow, learn, and connect with passionate professionals like yourself. Even small gatherings create big opportunities for personal and professional growth.
You don’t need to be a designer to have a seat at the table. IxDF Pune
Curiosity and good coffee are the only requirements. IxDF Santo Domingo
From designers to business thinkers, every voice adds value. IxDF Bordeaux
You don’t need to be a designer to think creatively. IxDF Chennai
Everyone here learns from each other and grows together. IxDF Salvador
In a world that's getting more artificial, lonely, and competitive, IxDF brings the heart back.
We're a community with heart and soul, so you never have to face the job market alone. At IxDF, we lift each other up, learn together, and spark friendships that grow your career.
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IxDF Zagreb
IxDF Accra
IxDF Oslo
IxDF Santo Domingo
IxDF Stockholm
IxDF Quebec
IxDF London
You don’t need to be a designer to have a seat at the table. IxDF Pune
Curiosity and good coffee are the only requirements. IxDF Santo Domingo
From designers to business thinkers, every voice adds value. IxDF Bordeaux
You don’t need to be a designer to think creatively. IxDF Chennai
Everyone here learns from each other and grows together. IxDF Salvador
