ยฉ Interaction Design Foundation, CC BY-SA 4.0
๐๐๐ฒ๐ฐ๐ต.๐ณ๐ฎ๐๐: ๐๐ฎ๐ฝ๐ฝ๐ ๐๐๐ฒ๐ฟ๐ ๐ฎ๐ป๐ฑ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ (๐๐ผ-๐ต๐ผ๐๐ ๐ฆ๐ผ๐ณ๐๐ต๐ผ๐๐๐ฒ)
While human-centered principles focus on customer-facing products, they often neglect creators. To enhance employee experience, we must adopt a holistic view of their end-to-end processes. An employee journey map is the perfect tool as it illustrates workflows, interactions, pain points, and needs beyond tools and features. Put yourself in the shoes of your colleagues to improve their job experience, which will lead to better products, happier customers, and help bring in and keep talent!
Who this session is for:
Join me in this inspiring skill-sharing session, not only designed for UX/CX Researchers and UX/UI Designers, we also welcome 1) leaders and managers of design/product/development/customer service/sales teams, 2) HR professionals who recruit, manage, and ensure career development, and 3) Process Designers, Business Analysts, and others involved in organisational management.
No prior knowledge of journey mapping is required โ just bring curiosity to broaden your perspective and discover how this people-centered approach can help solve your challenges.
Key takeaways
1) Journey Mapping Basics: Understand the structure and elements of any user/customer/employee journey map, what questions it can answer, and what it cannot.
2) Benefits of a Journey Map: Discover the versatile values of journey mapping not only for the featured persona but also for those who create it, and the whole company.
3) Case Studies: Understand the use cases and context as I share examples from real-life journey mapping projects Iโve been involved in, the pitfalls, and my learnings.
4) Best Practices: Learn from my proven approach to stakeholder engagement, how to collect and analyze data, which tools to use to create and update your journey maps, and how to ensure that your findings are followed up and implemented.
5) Discussion & Q&A: Feedback is welcome! Share your journey mapping experience with the community and get answers to questions you may not have thought of before
Resources
To bring your own journey map to life, I will share my journey mapping template (PDF) as a framework to get started with.
๐
Date: Apr 10
๐ Time: 08.30-09.30 CET
๐ถ Cost: Free
๐Susanne Kreuz (UX design strategist and user researcher)
๐Carlsgatan 12 A, Malmรถ - Softhouse
๐ซ Register Now: https://tinyurl.com/bdzh9u4m
โ๏ธRemember to register and come have some ๐ฅชโ๏ธ
>>> Interaction Design Foundation (IxDF) Non-member attendees are also welcome <<<
๐๐ฏ๐ผ๐๐ ๐ฆ๐๐๐ฎ๐ป๐ป๐ฒ ๐๐ฟ๐ฒ๐๐
Susanne Kreuz is a seasoned user researcher and UX design strategist. For the past 20 years, she has mainly worked as a freelance consultant with product teams on complex software projects, focusing on human-centered design since 2015.
Susanne loves to improve the employee experience (EX) by discovering touchpoints, tools, emotions, needs and ideas. Her visual journey posters help organisations see their teamโs challenges, redesign workflows and increase emotional satisfaction. Recently, she has collaborated with Data Engineers, DevOps experts, and Customer Service teams at SAP, HelloFresh, and Union Investment.
This event is a collaboration between Interaction Design Foundation- Malmรถ and Softhouse.
Design Dinner
Softhouse
Carlsgatan 12 A
Attendance is free.
No IxDF membership required.
Meet people who love design as much as you do. Together we learn new skills, grow our networks, and discover new job opportunities.
Join us to make lifelong friendships over coffee and a shared love of design! โค๏ธ
Please log in or join us to post comments in the conversations.
UI/UX designer and software developer
Design Dinner
Softhouse
Carlsgatan 12 A
Attendance is free.
No IxDF membership required.
Meet people who love design as much as you do. Together we learn new skills, grow our networks, and discover new job opportunities.
Join us to make lifelong friendships over coffee and a shared love of design! โค๏ธ
An IxDF Local Group is a meeting point for people with a passion for design in your city.
You don't need to be a designer, just passionate about great design and how it can improve your work and career.
Meetups are the heartbeat of IxDF Local Groups, whether we meet at a cafรฉ, a creative space or a local company. There's nothing quite like the magic of meeting face-to-face to share ideas and inspiration.
We also host regular IxDF Design Dinners, where we enjoy great food and help each other learn and grow. Even a simple coffee meetup in a cafรฉ can ignite collaborations and friendships that last a lifetime.
You'll also have a private and exclusive online forum where you can openly get help and career advice.
Simply put, we learn together and smile together.
You'll expand your career network, discover new skills, explore job opportunities, meet potential clients, or even find your next dedicated team member when you join an xDF Local Group.
Remember: Your network is your net worth.
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Your IxDF Local Group is led by an IxDF Local Leader and serves as a vibrant hub where you can network, learn and grow.
Here's what you can expect:
A community of professionals from all walks of life, who share a passion for great design and how it can benefit their career, their company, and society in general.
Meetups are the heartbeat of IxDF Local Groups, whether we meet at a cafรฉ or a creative space. There's nothing quite like the magic of meeting face-to-face to share ideas and inspiration.
We also host regular IxDF Design Dinners, where we enjoy great food and help each other learn and grow. Even a simple coffee meetup in a cafe can ignite collaborations and friendships that last a lifetime.
You don't have to be a designer, just passionate about great design and how it can improve your work and career. Design skills make you valuable - in any job and any industry.
You'll also have a private and exclusive online forum where you can openly get help and career advice.
We help each other find new career opportunities and jobs.
We also host more formal workshops to share knowledge and learn from each other, e.g., case studies, success stories and practical experiences.
We have ongoing conversations about current design topics and local opportunities, which can help you stay ahead of industry developments and identify career opportunities.
And lastly, peer-led sessions focused on specific design challenges that will help you build expertise and sharpen your problem-solving skills.
In other words, we learn together and smile together. We lift each other up.
Yes, absolutely!
IxDF Local Groups are for everyone, regardless of your professional background.
Design skills make you valuable. In any job and any industry. That's why our IxDF Local Groups are not just for professional designers. They're communities of professionals from all walks of life, who share a passion for great design and how it can benefit their career, their company, and society in general.
No matter what your job currently is, you'll find a supportive community to connect and grow with.
Each meetup is a chance to grow, learn, and connect with passionate professionals like yourself. Even small gatherings create big opportunities for personal and professional growth.
You donโt need to be a designer to have a seat at the table. IxDF Pune
Curiosity and good coffee are the only requirements. IxDF Santo Domingo
From designers to business thinkers, every voice adds value. IxDF Bordeaux
You donโt need to be a designer to think creatively. IxDF Chennai
Everyone here learns from each other and grows together. IxDF Salvador
In a world that's getting more artificial, lonely, and competitive, IxDF brings the heart back.
We're a community with heart and soul, so you never have to face the job market alone. At IxDF, we lift each other up, learn together, and spark friendships that grow your career.
