Web, UX, and Digital Experience Designer

Job Description

Requisition ID:

2026-4759

Job Summary:

[REDACTED] is seeking a full-time Web/UX/Digital Experience Designer to lead user experience (UX) and digital design support for CBP’s Trusted Traveler Programs, including Global Entry. The designer will create UX and graphic design mock-ups for CBP.gov Trusted Traveler Program web pages, mobile application features, SMS messaging, and email communications, and will provide advisory design guidance that improves the application, enrollment, and arrival experience for members and prospective applicants. All work will align with Department of Homeland Security (DHS)-mandated Customer Experience (CX) and UX priorities and with existing DHS and CBP branding.

The Web/UX/Digital Experience Designer role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in user experience design, web and digital design, and creating digital experiences for large, public-facing programs. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude.

This is a contingent hire position.

Offers will be contingent upon client approval and ability to meet security requirements.

Remote work is anticipated. However, occasional travel for client engagements may be required.

Primary Responsibilities:

• Create UX and graphic design mock-ups of website pages, SMS messages, email communications, and mobile application features for CBP’s Trusted Traveler Programs.
• Design approximately 20 SMS messaging and email mock-ups per year for CBP review and approval.
• Provide advisory design and mock-up support for CBP.gov Trusted Traveler Program pages, including web mock-ups, information architecture recommendations, and responsive layouts for desktop and mobile.
• Develop training and reference materials that enable CBP staff to maintain changes to CBP.gov Trusted Traveler Program pages.
• Map traveler journeys across the full Global Entry continuum (application, processing, enrollment, and arrival) to identify pain points and recommend design improvements that support DHS-mandated CX and UX priorities.
• Assist in developing wayfinding requirements and mapping to be added to arrival applications.
• Design digital advertisements, web banners, and interactive creative that support the annual integrated marketing campaign and media buy plan.
• Ensure all digital designs adhere to existing DHS and CBP branding and build on previously developed communication plans, research, designs, and campaign assets.
• Design layouts that accommodate translated content in English and the 10 foreign languages currently supported (including right-to-left scripts such as Arabic), as well as new languages added each year.
• Apply accessibility best practices, including Section 508 standards, to all digital mock-ups and designs.
• Prepare editable, production-ready source files of all web and digital designs for the Portfolio of Materials Produced delivered to CBP.
• Collaborate with the Web/Digital Social Media Director, creative team members, and CBP stakeholders to incorporate feedback and deliver work on schedule.

Minimum Qualifications:

• 3 years of experience.
• Bachelor’s degree in related field (e.g., interaction design, human-computer interaction, graphic design, or communications).
• Portfolio demonstrating UX/UI design for websites, mobile applications, and email or SMS communications.
• Proficiency with industry-standard design and prototyping tools (e.g., Figma, Adobe XD, Adobe Creative Cloud).
• Experience developing wireframes, user flows, information architecture, and responsive design mock-ups.
• Working knowledge of Section 508 and WCAG accessibility standards.
• Experience designing within established brand guidelines.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

Desired Qualifications:

• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize, and work well with others.
• Ability to communicate thoughts, ideas, and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

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