UX Writer

UX Writer

Department: Product & Services

Employment Type: Permanent

Location: Toronto, ON

Compensation: CA$75,000 - CA$85,000 / year

Description

Reporting to the Director of Product Design, the UX Writer writes the content inside [REDACTED]'s ecosystem of digital products. This is a functional ownership role, not a service role: you are accountable for content outcomes on the products you support, from problem definition through delivery and measurement.

You partner with Product Design, Product Management, Engineering, Business Analysis, and the translation team, working in alignment with [REDACTED]'s product development lifecycle standard. You are equally comfortable writing copy for complex workflows, holding terminology consistent across products, and defending a wording decision with evidence.

Key Responsibilities

Content Strategy

• Set the content approach for a product or flow before writing begins: what the user needs to know, when, and in what order.
• Shape the narrative of complex, multi-step journeys — onboarding, publication, remediation — so a flow reads as one story rather than a series of unrelated screens.
• Decide where the product should say more, say less, or say nothing at all.
• Make the case for content changes that move a metric: task completion, support volume, data quality.

UX Writing

• Own the words on screen: page titles, navigation, buttons, form labels, helper text, tooltips, empty states, confirmations, and system messages.
• Write for every state a screen can be in — empty, loading, partial, error, permission-denied, zero, one, and many — not only the happy path.
• Turn complex, data-heavy workflows into language a non-expert can act on.
• Write error and validation messages that say what happened, why, and…