UX Writer, Systems

We are looking for a visionary writer and systems thinker unafraid to explore new ways to assure the quality of the language in our products. The HI Writing discipline within the Product, Design & Marketing team works across services and products, including ones that are currently available and ones that are just barely being imagined. As the UX Writer dedicated to improving experiences across [REDACTED] apps through system-level and special projects, your responsibilities will include:

• Leading the charge of aligning quality UX content across services
• Designing and driving new methods to operationalize writing excellence
• Managing the ecosystem of documentation and tooling related to standards
• Integrating writing guidance into design systems
• Developing templates and UX content components
• Codifying, documenting, and evolving core writing standards
• Consulting on style matters and overseeing governance
• Socializing writing guidance at all levels
• Finding new ways to leverage AI in UX writing
• Deploying resources and tools that scale quality UX content
• Adapting and evolving resources for future needs
• Partnering with design on accessibility initiatives
• Pinch hitting on select UX writing projects

Minimum Qualifications:

• 8+ years of professional UX writing experience
• Direct experience developing design systems or UX writing resources
• Exceptional organizational skills including information architecture
• Deep familiarity with public writing and design systems and other industry standards
• Experience writing end-to-end flows and other in-product copy across mobile and desktop
• Experience collaborating across functions in product development
• Experience using large language models, and an ability to see how they can be leveraged in writing systems
• Well-honed ability to develop, apply, and evaluate voice and tone for products
• Strong ability to present and defend writing choices in large forums, including executive reviews
• Strong ability to advocate for users through thoughtful, intuitive language while balancing business needs
• Enthusiasm for an iterative writing process, incorporating feedback from cross-functional teams and senior leadership
• Expertise working with design and product documentation, including wireframes, functional specs, and familiarity with design tools like Sketch
• Understanding of writing optimized for accessibility and localization
• A meticulous attention to detail

Preferred Qualifications:

• Strong sense of [REDACTED]'s design, human interface, and editorial standards
• Experience defining guidelines for generated content and evaluating model outputs
• Passion for [REDACTED], its products, and its customers.