UX Writer
About this role
📋 Description
- Build conversational journeys across digital channels, such as WhatsApp and chatbots, designing flows, dialogues, and interaction paths.
- Create and review messages, guidance, questions, confirmations, and error handling for interfaces, following UX Writing best practices and the brand voice.
- Collaborate on defining instructions, response patterns, tone of voice, and quality criteria for AI-powered interactions.
- Develop approaches for questions, unexpected responses, comprehension failures, and handoffs to human support while preserving conversation context.
- Analyze interactions, feedback, and metrics to identify comprehension issues, friction points, and opportunities for improvement.
- Work with Product, Design, Technology, Data, and business teams to build feasible experiences aligned with product objectives.
- Document and maintain flows, content, decisions, and language guidelines in an organized and up-to-date manner.
🎯 Requirements
- Experience in UX Writing, creating and evolving content for digital products, with a strong command of clarity, concision, information hierarchy, accessibility, and language consistency.
- Ability to translate user needs and business rules into simple interactions, taking alternative paths and exception scenarios into account.
- Hands-on experience applying artificial intelligence to content, digital products, or customer service, with an understanding of its capabilities and limitations.
- Ability to create and review instructions and responses for AI-powered experiences, evaluating coherence, contextual appropriateness, and alignment with the brand language.
- Familiarity with tools such as Figma, Miro, or similar platforms for mapping journeys, organizing content, and supporting solution validation.
- Experience with content and usability testing, and with analyzing feedback or research to inform writing and experience decisions.
- Experience working in agile squads and collaborating with Product, Design, and Technology professionals.
- Preferred: experience in conversational design for chatbots and WhatsApp.
🏖️ Benefits
- Meal voucher
- Food allowance
- Home office allowance
- Health insurance
- Dental insurance
- Life insurance
- Discount partnerships
- Corporate discounts at businesses and educational institutions
- Ongoing agile training
- [REDACTED]
- [REDACTED]
- Viva Engage
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