UX/UI Researcher

Job Description

About [REDACTED]

[REDACTED] is a nonprofit on a mission to pioneer Islamic research in creative, cutting-edge formats tailored to meet people where they are. We work to dismantle doubts through well-researched truths, nurture conviction by strengthening belief with practical, spiritual guidance, and inspire contribution by reviving our tradition of faithful changemakers, insha’Allah. We’re seeking like-minded professionals who embody Islamic values including sincerity, excellence, and compassion, and want to make a difference in the faith of people worldwide.

What You'll Do

Role description and overview

[REDACTED] creates research papers, articles, videos, ebooks and learning curricula for Muslims around the world, from people exploring faith to educators and community leaders who share our work. We’re looking for a UX/UI researcher to help our product teams understand how people discover, use and value these products, and to bring that understanding into how we design and improve them.

The first project focuses on our free library of English-language ebooks. Our last in-depth study of these readers was in 2024, and reading habits and search tools, including AI assistants, have changed a lot since then. A reader survey is already running, and this project goes deeper through one-on-one interviews. You will own the study end to end, from research questions to synthesis. Your findings will shape the library’s product roadmap and help [REDACTED] measure the value it creates for readers.

This is a four-month contract that may be extended or converted into a longer-term, full-time role.

Role Responsibilities

• For the ebook library, review the 2024 research and early results from the current reader survey, and work with the Product Manager to set the study's research questions and objectives.
• Write a discussion guide that ties each research question to the outcomes the product team tracks, such as downloads, how readers discover the library, and whether consuming a product leads them on to [REDACTED]'s research and other content.
• Screen and recruit a mix of participants across reader segments, by drawing on survey respondents who opt in to follow-up interviews.
• Run and record one-on-one interviews with ebook readers that explore:
  • what readers do after they finish a book (for example, read further, share it, apply it, or move to other [REDACTED] content)
  • how they prefer to read and listen (PDF, EPUB, audiobook, print, on phone or on desktop)
  • how the way they search for and research Islamic topics has changed over the past few years, including any use of AI tools
  • which features they would find useful on the library's website and in the reading experience
  • the topics they want [REDACTED] to write about next
• Synthesize the findings, compare them against the 2024 research, and show what has held steady, what has shifted, and what is new.
• Deliver a written findings report on the ebook library and present a readout to stakeholders, with prioritized recommendations for the product, editorial and marketing teams.
• Handle participant data with care: get informed consent, collect only what the study needs, anonymize personal details in all notes and reports, and honor any request to change or delete a participant's data.
• Help measure the impact of [REDACTED]'s products on users' religiosity using BASIC, [REDACTED]'s religiosity framework, for example by building its measures into surveys and discussion guides and tracking change over time.
• Share research methods, templates and findings with other product teams, and advise on where user research could inform their roadmaps.
• Help set up research practices other teams can reuse, such as a participant panel, standard consent forms and a shared library of findings.

Qualifications & Required Skills

• A bachelor's degree in human-computer interaction, psychology, sociology, anthropology, information science or a related field, or equivalent practical experience. A master's degree or formal research training is a plus.
• Experience planning and running qualitative user research, especially in-depth interviews, from recruitment through synthesis.
• Ability to write neutral, open-ended interview questions and to probe for behavior rather than opinion.
• Strong synthesis skills, including affinity mapping and thematic analysis, and the ability to turn patterns into prioritized recommendations.
• Clear writing and presentation skills for a mixed audience of product, editorial and marketing colleagues.
• Familiarity with digital content products such as reading, video or learning platforms, and comfort reading survey data alongside interview findings.
• Understanding of the Muslim community and sensitivity in discussing faith, doubt and personal practice with participants.
• Comfort working independently and supporting more than one product team at a time.
• Prior experience researching [REDACTED]'s audiences is a strong advantage.

[REDACTED] embraces a philosophy that values and promotes diversity. Our goal is to attract, develop, retain, and advance a talented and diverse workforce within a culture where all employees are empowered to reach their fullest potential.

Please note that all career opportunities at [REDACTED] are subject to a three-month probationary period, during which we assess performance, alignment with our values, and mutual fit to ensure long-term success in the role.