UX/UI Designer

UX/UI - Housing Repairs Transformation

Rate: £600 per day, Umbrella

Location: London / Hybrid - 2/3 days on-site

Contract: Initial 3-month contract

Overview of the UX/UI Designer role

[REDACTED] is currently supporting a public sector organisation in London with the recruitment of an experienced UX/UI Designer to join a major Housing Repairs Transformation programme on an interim basis.

The organisation is undertaking a significant transformation of its Housing Repairs service, redesigning resident-facing digital experiences to create simpler, faster and more accessible services. The successful candidate will play a key role in shaping how residents report repairs, book appointments, track progress and engage with services through modern digital channels.

Working as part of a multidisciplinary transformation team, you will work closely with Service Designers, Business Analysts, Product Specialists, Developers and Housing Subject Matter Experts to translate complex user and business needs to intuitive, accessible and visually engaging digital solutions.

Key Responsibilities of the UI/UX Designer will include

• Designing end-to-end customer journeys and digital experiences across Housing Repairs services
• Creating user flows, journey maps, wireframes, prototypes and high-fidelity designs
• Producing exceptional visual and interactive designs across web and digital platforms
• Developing design systems, interfaces and reusable components that can scale across multiple touchpoints
• Translating complex business and user requirements into clear, effective and accessible digital solutions
• Working closely with UX specialists, Product teams, content designers and developers to ensure effective delivery of designs
• Supporting user-centred design activities, design validation workshops and usability testing
• Presenting design work and clearly communicating the rationale behind design decisions to stakeholders
• Working closely with the Design Lead and Product teams to develop and refine the overall design direction
• Ensuring designs comply with accessibility standards, digital best practice and organisational design principles
• Supporting the development of resident-facing self-service channels and digital service improvements
• Producing detailed design specifications and assets to support development and implementation
• Maintaining a consistently high standard of design quality, attention to detail and visual consistency throughout the design lifecycle

Required experience/qualifications of the UX/UI Designer position will include

• Significant experience working as a UX/UI Designer within a complex digital or transformation environment
• A strong portfolio demonstrating excellent visual and interaction design skills
• Experience designing large-scale digital platforms, products or service ecosystems
• Strong experience with customer journey mapping, wireframing, prototyping and interaction design
• Experience creating design systems, component libraries and scalable interface patterns
• Strong understanding of customer-centred design and service design principles
• Experience working with Figma and modern design and prototyping tools
• Experience working collaboratively within multidisciplinary teams
• Strong communication, presentation and stakeholder management skills
• Experience delivering digital products and services within complex or regulated environments
• Strong understanding of accessibility, inclusive design and compliance requirements
• Ability to work at pace whilst maintaining a high standard of design quality and attention to detail

Desirable experience/qualifications will include

• Experience working within local government, housing, public sector, healthcare, utilities or another regulated environment
• Experience working within the Government Digital Service (GDS) framework
• Knowledge of GDS Service Standards, WCAG 2.2 and GDPR principles
• Experience designing customer portals, appointment booking systems, case management platforms or service tracking applications
• Experience working with enterprise software or complex business-critical systems
• Knowledge of service design methodologies and digital transformation programmes
• Experience working across customer-facing and operational systems within housing, repairs, property or facilities management environments

This is a fantastic opportunity for an experienced UX/UI Designer to play a key role in a high-profile Housing Repairs transformation programme, helping to improve digital services and experiences for residents.