UX/UI Designer

Are you a research-led designer who gets a buzz from making complex things feel simple? [REDACTED] is looking for a UX/UI Designer to make us the cleanest, simplest and easiest business in our category to buy from.

You'll own the experience behind every customer-facing digital platform we have: our websites, our new Trade App and our self-serve Kiosk. Working mobile-first and grounded in how Trade customers actually work, you'll research, map, prototype and design the journeys that drive our next stage of eCommerce growth, side by side with our E-Commerce Developer, SEO Content Specialist, Digital Content Creator and IT Projects Officer.

What You'll Do:

• Plan and run customer research, including interviews, branch observation, surveys and usability testing with Trade customers and branch staff.
• Map end-to-end customer journeys across the website, Trade App, Kiosk and branches, and remove friction wherever you find it.
• Produce user flows, wireframes, high-fidelity mockups and interactive prototypes in Figma.
• Design priority features: a faster checkout, buy again, favourites, saved jobs, reordering, account and invoice history, and 2-hour Click & Collect.
• Design mobile-first search that understands the job and returns the right products, accessories and quantities.
• Redesign our calculators and create new configurators and custom tools as part of our custom tool program.
• Shape the experience for our tiered Trade loyalty program and the Trade App launch and onboarding.
• Build and maintain the [REDACTED] design system and component library, keeping every platform consistent, accessible (WCAG 2.2 AA) and on-brand.
• Hand over clear specs and work alongside our E-Commerce Developer through build and testing.
• Use analytics, heatmaps, session recordings and A/B tests to measure impact and keep improving conversion and repeat purchasing.

About You:

• You have 3+ years' commercial UX/UI experience and a portfolio showing research-led, mobile-first eCommerce or app work.
• You're advanced in Figma, including components, auto layout and interactive prototyping.
• You've run user research and usability testing, and turned what you learned into design decisions.
• You've designed complex eCommerce functionality such as search and filtering, checkout, account areas or calculators.
• You have strong information architecture, interaction and visual design skills.
• You understand HTML and CSS, know how designs get built, and enjoy working closely with developers.
• You're comfortable with GA4, Hotjar or Microsoft Clarity and A/B testing tools.
• B2B or Trade eCommerce experience is highly sought after, as is experience with design systems, native apps or kiosk/touchscreen interfaces.
• You can present and justify your design decisions to stakeholders across the business.
• You hold a current driver's licence.

Why Join [REDACTED]?

At [REDACTED], you'll be part of a high-energy team driving an ambitious and growing brand. You'll be designing a website relaunch, a Trade App and a Kiosk from the ground up, with the research access and developer support to see your work through. We value creativity, collaboration and continuous improvement, and we're committed to helping you grow your skills along the way.

Ready to Design the Future with Us?

Apply now with your resume and a portfolio showing your process from research to final design.