UX/UI Copywriter

At [REDACTED], we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role leads UX writing across the [REDACTED] and [REDACTED] digital experiences, working inside [REDACTED] (our in-house agency) to make complicated processes, plans, and policies sound simple, human, and clear. The work spans product flows, in-app messaging, error states, onboarding, and account management moments where trust and clarity matter most. This person also flexes into brand copywriting when needed, jumping into writing emails, blog posts, or a funny one liner for social. The role partners closely with product, design and brand teams to translate complexity into language our customers actually understand and enjoy reading.

Responsibilities:

• Write and edit UX copy across product flows, including onboarding, account management, error states, and notifications that is clear, concise, and true to each brand’s voice
• Translate complex, technical or legal information into simple, human language with losing accuracy
• Step in on copywriting projects as needed, including email campaigns, digital ads, blog posts, and social content, matching tone and format to the channel
• Present creative copy concepts and rationale to stakeholders during review sessions to facilitate feedback and alignment
• Collaborate with designers and team members to develop content strategies and creative concepts for projects
• Contribute to the development and maintenance of UX writing resources such as style guides and templates
• Provide guidance and support to junior team members, including assistance with onboarding processes
• Other duties and projects as assigned by management

Education and Work Experience:

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include English, Creative Writing or related field (Preferred)
• 3+ years of social, digital marketing, or merchandising copywriting experience in an agency or corporate environment, with formal copy training and a strong portfolio. (Preferred)

Knowledge, Skills and Abilities:

• Accessibility Standards (Required)
• Brand Alignment (Required)
• Communication (Required)
• Content Development (Required)
• Copy Editing (Required)
• Copywriting (Required)
• Creative Writing (Required)
• [REDACTED] (Required)
• Receptive to Feedback (Required)
• Style Guide Creation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $62,150 - $112,200

National Base Pay Range: $56,500 - $102,000

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, [REDACTED]

At [REDACTED], employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At [REDACTED], our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about [REDACTED]’s amazing benefits, check out [REDACTED].

Never stop growing!

As part of the [REDACTED] team, you know the [REDACTED] doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

[REDACTED] is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the [REDACTED]. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [REDACTED] or calling [REDACTED]. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.