UX Strategist

Job Description

[REDACTED] is seeking a UX Strategist to lead experience strategy for complex, policy-driven digital projects. This role is responsible for shaping how information, interactions, content, and underlying systems come together to create clear, usable, and trustworthy digital services.

As a UX Strategist at [REDACTED], you will work across multiple client projects—often in government, education, and other regulated environments—partnering closely with project managers, designers, and engineers to translate requirements into cohesive UX and content strategies that are grounded in real technical constraints.

This is a strategy-led, project-based full-time role within our agency practice. It is not a UI-first design role and is not tied to a single product.

What You'll Do

• Lead stakeholder research, discovery interviews, and requirements gathering to inform UX and experience strategy
• Synthesize user needs, business goals, policy constraints, and technical considerations into clear experience direction
• Define experience principles, success criteria, and structural approaches for digital products and services
• Develop and own UX artifacts including personas, user journeys, service blueprints, workflows, and information architecture
• Define content strategy as part of the overall UX approach, focusing on content structure, hierarchy, sequencing, and clarity
• Create and document content models that support scalable, reusable, and accessible user experiences
• Define UX and content strategies that account for underlying data models, CMS structures, system integrations, and technical constraints
• Shape UX strategy for CMS-backed and data-driven digital systems, including public-facing experiences and supporting administrative or operational interfaces
• Collaborate with UX/UI Product Designers to ensure design systems and component patterns align with experience strategy, content models, and system requirements
• Review and guide design work to ensure usability, accessibility, and alignment with requirements and constraints
• Collaborate with engineers and technical leads to ensure UX and content strategies are feasible and well-integrated into technical solutions
• Participate in client workshops and presentations, clearly communicating experience decisions, tradeoffs, and rationale

What We're Looking For

• Significant experience (typically 8+ years) in UX strategy, experience design, or a related discipline
• A portfolio or body of work demonstrating experience strategy, systems thinking, and UX decision-making (not just visual design)
• Strong experience conducting stakeholder research and synthesizing qualitative inputs into actionable strategy
• Demonstrated ability to define information architecture and content models for complex systems
• Experience shaping UX strategy for CMS-backed and data-driven digital systems, including administrative or operational interfaces
• Working knowledge of how content models, data structures, roles, permissions, and system constraints influence user experience
• Comfort collaborating across UX, design, and technical domains
• Strong communication skills, including presenting strategy to non-design stakeholders
• Familiarity with accessibility standards and inclusive design practices
• Experience working in government, education, healthcare, or other regulated environments is a plus

How You Work

• You are comfortable with ambiguity and skilled at bringing structure to complexity
• You think in systems, not just screens or features
• You see content and data as core components of user experience
• You balance ideal user experiences with real-world policy and technical constraints
• You collaborate generously and communicate clearly across disciplines
• You approach UX as a strategic practice, not just a design output

Tools & Practices

• Experience creating UX and content strategy artifacts (journeys, IA, content models, conceptual frameworks)
• Familiarity with CMS platforms and how content and data structures are implemented in digital products
• Comfort working within iterative, project-based delivery environments
• Ability to engage meaningfully in technical conversations without writing code

Compensation & Benefits

The salary range for this role is $115,000–$150,000, depending on experience and alignment with the responsibilities described above. We offer benefits package for full-time employees that includes health coverage, paid time off, and retirement contributions. Additional details will be shared during the interview process.

What We Offer

[REDACTED] offers a remote work environment with competitive compensation and benefits, opportunities to work on meaningful public-sector projects, and a collaborative team culture that values thoughtful strategy, clear communication, and continuous learning.

How to Apply

If this seems like a good fit for you, please submit your résumé and any work samples you wish to share. Apply using the link.

Must be a US Citizen or authorized to work in the US.

No recruiters, please.